Last Mile Services Manager | Logistics Job Vacancy in UAE Dubai
Posted date [2025-03-01]
(ID: 33686)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Last Mile Services Manager | Logistics
Job Location: Dubai, United Arab Emirates
Job Industry: Logistics & Supply Chain
Job Function: Last Mile Services, Capacity Management, Customer Experience
Salary: Competitive with comprehensive benefits package
Gender: Any
Job Overview:
Al-Futtaim Group is seeking a proactive and strategic Last Mile Services Manager to ensure a seamless and rewarding customer journey for last-mile delivery services. This role involves optimizing capacity management for both in-store and online orders, enhancing service efficiency, and building long-lasting customer relationships. The ideal candidate will have a strong background in logistics, capacity management, and customer experience, with a focus on using Key Performance Indicators (KPIs) to drive continuous improvement.
Key Responsibilities:
- **Performance Management:**
- Maintain accurate system setups for store and online order capacities.
- Define and manage short and mid-term service and capacity parameters based on forecasts.
- Prepare service provider setups in the system and ensure all services are linked to the correct templates.
- Develop service partners through process and system training.
- Prepare plans and schedules to meet delivery and assembly needs efficiently.
- Ensure accurate reporting of service costs through reconciliation and analysis.
- Maintain KPI reports and develop action plans for areas of concern.
- Allocate fleet resources efficiently to meet productivity and lead time targets.
- Monitor contingency plans to ensure seamless delivery and assembly services.
- Utilize the transport management system to reduce repetitive tasks and enhance productivity.
- Contribute to the department’s action plan and take ownership of its delivery.
- **People Management:**
- Collaborate with colleagues to enhance the overall shopping experience for customers.
- Share knowledge and encourage continuous learning within the team.
- Foster a culture of collaboration and mutual respect among team members.
- Support colleagues when needed and work closely with other store functions.
- **Financial Management:**
- Follow department guidelines to optimize routing efficiency and cost-effectiveness.
- Understand the impact of actions on financial results and balance customer needs with financial goals.
- Seek innovative ways to reduce costs while maintaining high service standards.
- **Health and Safety:**
- Adhere to health and safety guidelines and standard operating procedures.
- Report any risks, hazards, or unusual activities to the senior manager.
- Ensure a safe working environment for team members and service providers.
- **Business Planning:**
- Align with department business plans and action plans set by the management team.
- Contribute to achieving business goals through effective last-mile service management.
Required Skills and Experience:
- Minimum of 2 years of experience in a similar role in logistics, capacity management, or last-mile services.
- Proven track record in customer experience management and last-mile delivery optimization.
- Excellent communication skills, including persuasion and negotiation abilities.
- Strong self-assuredness and confidence in managing service providers and customer interactions.
- Proficiency in using help desk software, remote support tools, and transport management systems.
- Ability to analyze KPIs, generate reports, and develop action plans for performance improvement.
- Collaborative and adaptable mindset, with the ability to work well with cross-functional teams.
Qualifications:
- Bachelor\'s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Strong understanding of last-mile services, capacity management, and customer experience optimization.
- Experience with digital channels and active selling strategies is highly desirable.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development within Al-Futtaim Group.
- Collaborative and dynamic work environment with a focus on continuous improvement.
- Exposure to innovative logistics and last-mile service solutions.
- Opportunity to work with a diverse team and contribute to enhancing customer experiences.
About Al-Futtaim Group:
Established in the 1930s, Al-Futtaim Group is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. With operations across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. The Group’s entrepreneurial spirit and customer-centric approach continue to drive growth and expansion across the Middle East, Asia, and Africa.
Join Al-Futtaim Group to be part of an innovative team driving growth and transformation in last-mile services and logistics.
Job Location: Dubai, United Arab Emirates
Job Industry: Logistics & Supply Chain
Job Function: Last Mile Services, Capacity Management, Customer Experience
Salary: Competitive with comprehensive benefits package
Gender: Any
Job Overview:
Al-Futtaim Group is seeking a proactive and strategic Last Mile Services Manager to ensure a seamless and rewarding customer journey for last-mile delivery services. This role involves optimizing capacity management for both in-store and online orders, enhancing service efficiency, and building long-lasting customer relationships. The ideal candidate will have a strong background in logistics, capacity management, and customer experience, with a focus on using Key Performance Indicators (KPIs) to drive continuous improvement.
Key Responsibilities:
- **Performance Management:**
- Maintain accurate system setups for store and online order capacities.
- Define and manage short and mid-term service and capacity parameters based on forecasts.
- Prepare service provider setups in the system and ensure all services are linked to the correct templates.
- Develop service partners through process and system training.
- Prepare plans and schedules to meet delivery and assembly needs efficiently.
- Ensure accurate reporting of service costs through reconciliation and analysis.
- Maintain KPI reports and develop action plans for areas of concern.
- Allocate fleet resources efficiently to meet productivity and lead time targets.
- Monitor contingency plans to ensure seamless delivery and assembly services.
- Utilize the transport management system to reduce repetitive tasks and enhance productivity.
- Contribute to the department’s action plan and take ownership of its delivery.
- **People Management:**
- Collaborate with colleagues to enhance the overall shopping experience for customers.
- Share knowledge and encourage continuous learning within the team.
- Foster a culture of collaboration and mutual respect among team members.
- Support colleagues when needed and work closely with other store functions.
- **Financial Management:**
- Follow department guidelines to optimize routing efficiency and cost-effectiveness.
- Understand the impact of actions on financial results and balance customer needs with financial goals.
- Seek innovative ways to reduce costs while maintaining high service standards.
- **Health and Safety:**
- Adhere to health and safety guidelines and standard operating procedures.
- Report any risks, hazards, or unusual activities to the senior manager.
- Ensure a safe working environment for team members and service providers.
- **Business Planning:**
- Align with department business plans and action plans set by the management team.
- Contribute to achieving business goals through effective last-mile service management.
Required Skills and Experience:
- Minimum of 2 years of experience in a similar role in logistics, capacity management, or last-mile services.
- Proven track record in customer experience management and last-mile delivery optimization.
- Excellent communication skills, including persuasion and negotiation abilities.
- Strong self-assuredness and confidence in managing service providers and customer interactions.
- Proficiency in using help desk software, remote support tools, and transport management systems.
- Ability to analyze KPIs, generate reports, and develop action plans for performance improvement.
- Collaborative and adaptable mindset, with the ability to work well with cross-functional teams.
Qualifications:
- Bachelor\'s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Strong understanding of last-mile services, capacity management, and customer experience optimization.
- Experience with digital channels and active selling strategies is highly desirable.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development within Al-Futtaim Group.
- Collaborative and dynamic work environment with a focus on continuous improvement.
- Exposure to innovative logistics and last-mile service solutions.
- Opportunity to work with a diverse team and contribute to enhancing customer experiences.
About Al-Futtaim Group:
Established in the 1930s, Al-Futtaim Group is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. With operations across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. The Group’s entrepreneurial spirit and customer-centric approach continue to drive growth and expansion across the Middle East, Asia, and Africa.
Join Al-Futtaim Group to be part of an innovative team driving growth and transformation in last-mile services and logistics.
