Operations Lead - Amazon Now Delivery
Posted date [2026-08-22]
(ID: 49939)
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Job Description and Requirements
Operations Lead - Amazon Now DeliveryJob Snapshot
Role: Operations Lead - Amazon Now Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics & Supply Chain
Function: Operations
Experience: Experience in warehouse operations, logistics, e-commerce, or retail
Job Type: Full-time
Position Overview
Operations Lead - Amazon Now Delivery in Dubai, United Arab Emirates is a Logistics & Supply Chain opportunity focused on managing fast-delivery operations, third-party store performance, and last-mile delivery execution. Amazon is hiring an experienced operations professional to lead daily site activities, improve customer-facing performance, supervise associates and delivery partners, and maintain strong standards across productivity, cost, quality, safety, and team engagement.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics & Supply Chain
Function: Operations
Salary: 12000-18000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position
supports Amazon Now, a developing operations model designed to strengthen fast delivery services across MENA. The Operations Lead will take day-to-day ownership of either one large operating site or a combination of smaller locations, coordinating store operations and last-mile delivery activities while working closely with third-party partners.
The role has a direct impact on delivery reliability and customer experience. Success requires balancing service targets with operating costs while maintaining workforce morale, safety standards, process discipline, and consistent execution. The Operations Lead will also act as a stand-in for the Area Manager when required.
Key Responsibilities
* Manage end-to-end daily operations for an assigned large site or a portfolio of smaller operating locations.
* Supervise store operations and coordinate activities supporting Amazon Now fast-delivery services.
* Work with third-party store operators and Delivery Service Partners to maintain effective last-mile execution.
* Track customer-facing operational metrics and take corrective action when performance moves below required levels.
* Maintain cost targets without compromising delivery quality, workplace safety, or customer experience.
* Lead associates through regular coaching, performance feedback, and clear operational expectations.
* Monitor under-the-roof and on-the-road productivity, quality, attendance, and safety performance.
* Apply attendance and operational policies fairly and consistently across the workforce.
* Prepare and implement training and development plans that strengthen associate capability and operational readiness.
* Identify process gaps and introduce practical improvements that produce sustained gains in performance.
* Conduct daily 4M and 5S audits across stores to reinforce workplace organization, process control, and operating standards.
* Review operational data and reporting to identify trends, recurring issues, and opportunities for improvement.
* Support team morale while maintaining accountability for individual and site-level results.
* Coordinate operational priorities with relevant internal teams and external delivery partners.
* Assume Area Manager responsibilities when required to maintain leadership continuity and operational control.
Ideal Profile
The successful candidate will hold a bachelor\'s degree and bring practical experience from warehouse operations, logistics, e-commerce, retail, or a closely related operating environment.
Experience managing frontline activities in a fast-moving operation will be particularly valuable. The role requires someone comfortable working with performance metrics, supervising associates, resolving day-to-day operational problems, and maintaining service standards while managing cost and productivity expectations.
Candidates should be able to communicate fluently in written and spoken English. Strong coaching ability, sound operational judgment, attention to safety, and confidence working with third-party partners will support success in this position.
Skills Set
* Last-mile delivery operations
* Warehouse operations
* Store operations management
* E-commerce fulfillment
* Delivery Service Partner coordination
* Third-party operations management
* Operations performance reporting
* Productivity monitoring
* Cost control
* Customer delivery metrics
* Associate performance management
* Team coaching and development
* Attendance management
* Workplace safety
* Quality management
* 4M auditing
* 5S auditing
* Continuous process improvement
* Operational problem solving
* Last-mile logistics
* Site operations
* Performance KPI analysis
Why Join Us
Amazon Now offers the opportunity to work within an emerging fast-delivery operation where operating decisions can directly influence how a new service develops across MENA. The position combines site leadership, last-mile logistics, partner management, and continuous improvement, providing valuable exposure to a rapidly evolving area of e-commerce and Logistics & Supply Chain operations.
For an operations professional looking to progress toward broader site or area management responsibilities, the role provides meaningful experience in managing customer expectations, workforce performance, delivery execution, and scalable operational processes.
About the Company
Amazon is a global technology and e-commerce company serving customers through online retail, logistics, cloud computing, digital services, and an extensive fulfillment and delivery network. Amazon Now expands this customer-focused approach through fast-delivery operations designed to improve speed, convenience, and service reliability.
The role has a direct impact on delivery reliability and customer experience. Success requires balancing service targets with operating costs while maintaining workforce morale, safety standards, process discipline, and consistent execution. The Operations Lead will also act as a stand-in for the Area Manager when required.
Key Responsibilities
* Manage end-to-end daily operations for an assigned large site or a portfolio of smaller operating locations.
* Supervise store operations and coordinate activities supporting Amazon Now fast-delivery services.
* Work with third-party store operators and Delivery Service Partners to maintain effective last-mile execution.
* Track customer-facing operational metrics and take corrective action when performance moves below required levels.
* Maintain cost targets without compromising delivery quality, workplace safety, or customer experience.
* Lead associates through regular coaching, performance feedback, and clear operational expectations.
* Monitor under-the-roof and on-the-road productivity, quality, attendance, and safety performance.
* Apply attendance and operational policies fairly and consistently across the workforce.
* Prepare and implement training and development plans that strengthen associate capability and operational readiness.
* Identify process gaps and introduce practical improvements that produce sustained gains in performance.
* Conduct daily 4M and 5S audits across stores to reinforce workplace organization, process control, and operating standards.
* Review operational data and reporting to identify trends, recurring issues, and opportunities for improvement.
* Support team morale while maintaining accountability for individual and site-level results.
* Coordinate operational priorities with relevant internal teams and external delivery partners.
* Assume Area Manager responsibilities when required to maintain leadership continuity and operational control.
Ideal Profile
The successful candidate will hold a bachelor\'s degree and bring practical experience from warehouse operations, logistics, e-commerce, retail, or a closely related operating environment.
Experience managing frontline activities in a fast-moving operation will be particularly valuable. The role requires someone comfortable working with performance metrics, supervising associates, resolving day-to-day operational problems, and maintaining service standards while managing cost and productivity expectations.
Candidates should be able to communicate fluently in written and spoken English. Strong coaching ability, sound operational judgment, attention to safety, and confidence working with third-party partners will support success in this position.
Skills Set
* Last-mile delivery operations
* Warehouse operations
* Store operations management
* E-commerce fulfillment
* Delivery Service Partner coordination
* Third-party operations management
* Operations performance reporting
* Productivity monitoring
* Cost control
* Customer delivery metrics
* Associate performance management
* Team coaching and development
* Attendance management
* Workplace safety
* Quality management
* 4M auditing
* 5S auditing
* Continuous process improvement
* Operational problem solving
* Last-mile logistics
* Site operations
* Performance KPI analysis
Why Join Us
Amazon Now offers the opportunity to work within an emerging fast-delivery operation where operating decisions can directly influence how a new service develops across MENA. The position combines site leadership, last-mile logistics, partner management, and continuous improvement, providing valuable exposure to a rapidly evolving area of e-commerce and Logistics & Supply Chain operations.
For an operations professional looking to progress toward broader site or area management responsibilities, the role provides meaningful experience in managing customer expectations, workforce performance, delivery execution, and scalable operational processes.
About the Company
Amazon is a global technology and e-commerce company serving customers through online retail, logistics, cloud computing, digital services, and an extensive fulfillment and delivery network. Amazon Now expands this customer-focused approach through fast-delivery operations designed to improve speed, convenience, and service reliability.
