Operations Lead - Amazon Now Delivery
Posted date [2026-08-21]
(ID: 49959)
 |
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Job Description and Requirements
Operations Lead - Amazon Now DeliveryJob Snapshot
Role: Operations Lead - Amazon Now Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Experience: 1-3 years of experience managing processes and people in a lead role preferred
Job Type: Full-time
Position Overview
Operations Lead - Amazon Now Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on fast delivery, third-party store operations, last-mile execution, and frontline team performance. Amazon is hiring an experienced operations lead to manage daily site activities, coordinate Delivery Service Partners, improve productivity and service quality, and maintain strong standards across safety, cost, customer experience, and associate performance.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Salary: 10000-15000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender:
Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Operations Lead will support Amazon Now, a developing fast-delivery model designed to strengthen customer convenience across MENA. The role will oversee end-to-end daily operations across either one large site or a combination of smaller locations while coordinating store operations and last-mile Delivery Service Partners.
This position combines people leadership, operational control, performance management, and continuous improvement. The Operations Lead will monitor productivity, quality, attendance, safety, and delivery performance while ensuring Amazon policies are applied fairly and consistently.
The role also provides leadership continuity by acting as a stand-in for the Area Manager when required.
Key Responsibilities
* Manage end-to-end daily operations across an assigned Amazon Now site or group of smaller locations.
* Supervise third-party store operations and support reliable last-mile delivery execution.
* Coordinate with Delivery Service Partners to maintain expected service and performance standards.
* Monitor customer-facing operational metrics and take action when results fall below target.
* Maintain cost expectations while protecting safety, quality, productivity, and team morale.
* Lead associates through regular coaching, feedback, and clear performance expectations.
* Track under-the-roof and on-the-road productivity, quality, and safety performance.
* Ensure attendance policies and other operational requirements are administered consistently.
* Prepare and implement training and development plans for associates.
* Identify operational gaps and introduce practical process improvements that produce sustained results.
* Conduct daily 4M audits covering manpower, machines, materials, and operating methods.
* Perform 5S audits to maintain organized, safe, and efficient store environments.
* Analyze operational data to identify performance trends and recurring problems.
* Apply structured problem solving to address productivity, service, or quality issues.
* Maintain clear reporting and communicate important operational information to relevant stakeholders.
* Support workforce planning and resource allocation according to daily operational demand.
* Work closely with internal teams and external partners to remove execution barriers.
* Step in for the Area Manager when additional leadership coverage is required.
Ideal Profile
Candidates must be fluent in spoken, written, and read English.
The preferred candidate will bring one to three years of experience managing people and operational processes in a lead or supervisory capacity.
Strong people management capability is important because the position requires daily coaching, performance monitoring, training support, and clear communication with frontline teams.
Good analytical and problem-solving skills are also preferred. Candidates should be comfortable reviewing performance metrics, identifying operational issues, and taking timely corrective action.
Previous exposure to logistics, retail operations, delivery services, store operations, fulfillment, or another fast-paced operational environment would be valuable.
Skills Set
Logistics-Transportation
Amazon Now operations
Fast delivery operations
Last-mile logistics
Delivery Service Partner management
Third-party store operations
Site operations
Team leadership
People management
Associate coaching
Performance management
Attendance tracking
Operational KPI monitoring
Customer service metrics
Cost control
Productivity management
Quality management
Safety management
4M auditing
5S auditing
Process improvement
Operational reporting
Data analysis
Problem solving
Workforce planning
Resource allocation
Training and development
Shift operations
Continuous improvement
Area Manager coverage
Why Join Us
Amazon Now offers the opportunity to work within a developing fast-delivery business where operational decisions can directly influence customer experience, partner performance, and the scalability of a new service model.
The role provides hands-on exposure to last-mile delivery, third-party operations, workforce leadership, process improvement, and performance analytics. Experience gained in this environment can support progression into Area Manager, Operations Manager, logistics leadership, or broader Logistics and Supply Chain roles.
About the Company
Amazon is a global technology and e-commerce company operating extensive fulfillment, transportation, and last-mile delivery networks. Amazon Now supports faster customer delivery through coordinated store operations, Delivery Service Partners, technology, and frontline teams working together to provide reliable and convenient service.
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Operations Lead will support Amazon Now, a developing fast-delivery model designed to strengthen customer convenience across MENA. The role will oversee end-to-end daily operations across either one large site or a combination of smaller locations while coordinating store operations and last-mile Delivery Service Partners.
This position combines people leadership, operational control, performance management, and continuous improvement. The Operations Lead will monitor productivity, quality, attendance, safety, and delivery performance while ensuring Amazon policies are applied fairly and consistently.
The role also provides leadership continuity by acting as a stand-in for the Area Manager when required.
Key Responsibilities
* Manage end-to-end daily operations across an assigned Amazon Now site or group of smaller locations.
* Supervise third-party store operations and support reliable last-mile delivery execution.
* Coordinate with Delivery Service Partners to maintain expected service and performance standards.
* Monitor customer-facing operational metrics and take action when results fall below target.
* Maintain cost expectations while protecting safety, quality, productivity, and team morale.
* Lead associates through regular coaching, feedback, and clear performance expectations.
* Track under-the-roof and on-the-road productivity, quality, and safety performance.
* Ensure attendance policies and other operational requirements are administered consistently.
* Prepare and implement training and development plans for associates.
* Identify operational gaps and introduce practical process improvements that produce sustained results.
* Conduct daily 4M audits covering manpower, machines, materials, and operating methods.
* Perform 5S audits to maintain organized, safe, and efficient store environments.
* Analyze operational data to identify performance trends and recurring problems.
* Apply structured problem solving to address productivity, service, or quality issues.
* Maintain clear reporting and communicate important operational information to relevant stakeholders.
* Support workforce planning and resource allocation according to daily operational demand.
* Work closely with internal teams and external partners to remove execution barriers.
* Step in for the Area Manager when additional leadership coverage is required.
Ideal Profile
Candidates must be fluent in spoken, written, and read English.
The preferred candidate will bring one to three years of experience managing people and operational processes in a lead or supervisory capacity.
Strong people management capability is important because the position requires daily coaching, performance monitoring, training support, and clear communication with frontline teams.
Good analytical and problem-solving skills are also preferred. Candidates should be comfortable reviewing performance metrics, identifying operational issues, and taking timely corrective action.
Previous exposure to logistics, retail operations, delivery services, store operations, fulfillment, or another fast-paced operational environment would be valuable.
Skills Set
Logistics-Transportation
Amazon Now operations
Fast delivery operations
Last-mile logistics
Delivery Service Partner management
Third-party store operations
Site operations
Team leadership
People management
Associate coaching
Performance management
Attendance tracking
Operational KPI monitoring
Customer service metrics
Cost control
Productivity management
Quality management
Safety management
4M auditing
5S auditing
Process improvement
Operational reporting
Data analysis
Problem solving
Workforce planning
Resource allocation
Training and development
Shift operations
Continuous improvement
Area Manager coverage
Why Join Us
Amazon Now offers the opportunity to work within a developing fast-delivery business where operational decisions can directly influence customer experience, partner performance, and the scalability of a new service model.
The role provides hands-on exposure to last-mile delivery, third-party operations, workforce leadership, process improvement, and performance analytics. Experience gained in this environment can support progression into Area Manager, Operations Manager, logistics leadership, or broader Logistics and Supply Chain roles.
About the Company
Amazon is a global technology and e-commerce company operating extensive fulfillment, transportation, and last-mile delivery networks. Amazon Now supports faster customer delivery through coordinated store operations, Delivery Service Partners, technology, and frontline teams working together to provide reliable and convenient service.
