Operations Manager - Dark Store Performance
Posted date [2026-09-25]
(ID: 52552)
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Job Description and Requirements
Operations Manager - Dark Store PerformanceJob Snapshot
Role: Operations Manager
Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: Operations-Plant Management
Experience: 3+ years
Job Type: Full Time
Position Overview
Amazon Now is hiring an Operations Manager in Dubai, UAE to lead cluster-level dark store operations, operational indexing, and performance tracking. The role manages dark stores and develops a team responsible for day-to-day operations and programs while maintaining clear visibility into network health. Key areas include operational metrics, dashboard data accuracy, performance analysis, store launches, and continuous improvement across the city network.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Operations-Plant Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Key Job Responsibilities
- Manage dark store operations at cluster level and support day-to-day operational performance.
- Hire, develop, and support a team responsible for operations and programs.
-
Collaborate with multiple stakeholders to support the launch of new dark stores.
- Track and index operational metrics across the city network.
- Monitor count compliance, fulfillment times, inventory accuracy, and delivery performance.
- Maintain data integrity across operational dashboards and reporting systems used by leadership.
- Coordinate with store operations teams to ensure operational data is updated on time and remains accurate.
- Support root cause analysis for operational defects and SLA breaches.
- Identify trends and patterns in operational performance.
- Use performance insights to support continuous improvement initiatives.
- Maintain visibility into overall network health and operational performance.
Operational Performance Focus
The position combines people leadership with data-driven operations management. The Operations Manager is expected to maintain reliable performance information across multiple dark stores while helping teams identify operational issues, understand their causes, and improve execution.
Accurate dashboards and operational metrics are central to the role, providing leadership teams with the information required to monitor network performance and address emerging issues.
Basic Qualifications
- Bachelor\'s degree or equivalent, or 2+ years of Amazon blue badge-FTE experience.
- 3+ years of experience with performance metrics, process improvement, or lean techniques.
- Ability to work a flexible schedule, shift, or work area, including weekends, nights, and holidays.
Preferred Qualifications
- 1+ years of experience with performance metrics, process improvement, or lean techniques.
About the Company
This position is with Q-Express Documents Transport and supports Amazon Now dark store operations in Dubai, UAE.
- Track and index operational metrics across the city network.
- Monitor count compliance, fulfillment times, inventory accuracy, and delivery performance.
- Maintain data integrity across operational dashboards and reporting systems used by leadership.
- Coordinate with store operations teams to ensure operational data is updated on time and remains accurate.
- Support root cause analysis for operational defects and SLA breaches.
- Identify trends and patterns in operational performance.
- Use performance insights to support continuous improvement initiatives.
- Maintain visibility into overall network health and operational performance.
Operational Performance Focus
The position combines people leadership with data-driven operations management. The Operations Manager is expected to maintain reliable performance information across multiple dark stores while helping teams identify operational issues, understand their causes, and improve execution.
Accurate dashboards and operational metrics are central to the role, providing leadership teams with the information required to monitor network performance and address emerging issues.
Basic Qualifications
- Bachelor\'s degree or equivalent, or 2+ years of Amazon blue badge-FTE experience.
- 3+ years of experience with performance metrics, process improvement, or lean techniques.
- Ability to work a flexible schedule, shift, or work area, including weekends, nights, and holidays.
Preferred Qualifications
- 1+ years of experience with performance metrics, process improvement, or lean techniques.
About the Company
This position is with Q-Express Documents Transport and supports Amazon Now dark store operations in Dubai, UAE.
