Operations Manager - Fulfillment Center
Posted date [2026-08-20]
(ID: 49912)
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Job Description and Requirements
Operations Manager - Fulfillment CenterJob Snapshot
Role: Operations Manager - Fulfillment Center
Location: Dubai, United Arab Emirates
Industry: Logistics & Supply Chain
Function: Operations
Experience: 3+ years of employee and performance management experience
Job Type: Full-time
Position Overview
The Operations Manager - Fulfillment Center position in Dubai, United Arab Emirates is a Logistics & Supply Chain leadership opportunity within Amazon\'s Customer Fulfillment network. Amazon is hiring an experienced operations leader to manage Area Managers, direct shift performance, and strengthen safety, quality, productivity, and customer delivery outcomes across the site.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics & Supply Chain
Function: Operations
Salary: 25000-40000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position is responsible for turning business demand into a practical operating plan for a high-volume fulfillment
center. The Operations Manager will lead managers and frontline teams through daily execution while preparing the site for changing order volumes, operational risks, and future growth. Decisions made in this role will influence employee safety, inventory movement, dispatch efficiency, and the speed at which customers receive their orders.
Key Responsibilities
Daily leadership will combine hands-on shift management with broader site improvement work.
* Manage, coach, and develop a team of Area Managers
* Set clear shift priorities and ensure operational teams understand performance expectations
* Oversee order fulfillment and dispatch activities throughout the assigned shift
* Respond quickly to workflow interruptions, staffing constraints, safety concerns, and productivity issues
* Analyze site and shift results against safety, quality, cost, delivery, and productivity objectives
* Investigate performance gaps and introduce measurable corrective actions
* Review demand forecasts and prepare labor and operating plans for changing order volumes
* Mentor managers and strengthen their leadership, decision-making, and performance management capabilities
* Partner with Human Resources, Finance, Health and Safety, Security, and operations integration teams
* Lead meetings covering performance trends, operational risks, resource needs, and improvement priorities
* Design and deliver initiatives that improve efficiency and consistency across the site
* Apply process improvement and lean techniques to remove waste and simplify workflows
* Promote compliance with standard operating procedures and workplace safety requirements
* Contribute practical site insights to wider fulfillment network projects
Ideal Profile
The successful candidate will have at least three years of experience managing employees and performance in a demanding operational environment. A bachelor\'s degree or equivalent qualification is expected, although candidates with at least two years of eligible Amazon full-time experience may also meet the requirement.
This role requires a calm, visible leader who can interpret performance data, resolve operational problems, and hold managers accountable without losing sight of employee development. Experience with performance metrics, continuous improvement, or lean operating methods is preferred. Candidates must also be willing to work flexible schedules that may include nights, weekends, and holidays.
Skills Set
* Fulfillment center operations
* Employee and performance management
* Area Manager development
* Shift planning and execution
* Safety and quality leadership
* Productivity improvement
* Operational risk management
* Performance metrics analysis
* Labor and demand planning
* Lean techniques
* Root cause analysis
* Corrective action planning
* Cross-functional coordination
* Process improvement
* Inventory and dispatch operations
* Leadership communication
Why Join Us
This role offers responsibility for a major part of Amazon\'s customer delivery operation and the opportunity to shape how a fulfillment center performs at scale. It provides exposure to advanced logistics processes, operational technology, workforce leadership, and continuous improvement. Strong performance can open pathways into senior operations management, multi-site leadership, network planning, or regional fulfillment roles.
About the Company
Amazon is a global technology and e-commerce company whose Customer Fulfillment network processes and dispatches millions of orders. Q-Express Documents Transport supports Amazon\'s logistics operations in the United Arab Emirates, connecting fulfillment activity with dependable and timely customer deliveries.
Key Responsibilities
Daily leadership will combine hands-on shift management with broader site improvement work.
* Manage, coach, and develop a team of Area Managers
* Set clear shift priorities and ensure operational teams understand performance expectations
* Oversee order fulfillment and dispatch activities throughout the assigned shift
* Respond quickly to workflow interruptions, staffing constraints, safety concerns, and productivity issues
* Analyze site and shift results against safety, quality, cost, delivery, and productivity objectives
* Investigate performance gaps and introduce measurable corrective actions
* Review demand forecasts and prepare labor and operating plans for changing order volumes
* Mentor managers and strengthen their leadership, decision-making, and performance management capabilities
* Partner with Human Resources, Finance, Health and Safety, Security, and operations integration teams
* Lead meetings covering performance trends, operational risks, resource needs, and improvement priorities
* Design and deliver initiatives that improve efficiency and consistency across the site
* Apply process improvement and lean techniques to remove waste and simplify workflows
* Promote compliance with standard operating procedures and workplace safety requirements
* Contribute practical site insights to wider fulfillment network projects
Ideal Profile
The successful candidate will have at least three years of experience managing employees and performance in a demanding operational environment. A bachelor\'s degree or equivalent qualification is expected, although candidates with at least two years of eligible Amazon full-time experience may also meet the requirement.
This role requires a calm, visible leader who can interpret performance data, resolve operational problems, and hold managers accountable without losing sight of employee development. Experience with performance metrics, continuous improvement, or lean operating methods is preferred. Candidates must also be willing to work flexible schedules that may include nights, weekends, and holidays.
Skills Set
* Fulfillment center operations
* Employee and performance management
* Area Manager development
* Shift planning and execution
* Safety and quality leadership
* Productivity improvement
* Operational risk management
* Performance metrics analysis
* Labor and demand planning
* Lean techniques
* Root cause analysis
* Corrective action planning
* Cross-functional coordination
* Process improvement
* Inventory and dispatch operations
* Leadership communication
Why Join Us
This role offers responsibility for a major part of Amazon\'s customer delivery operation and the opportunity to shape how a fulfillment center performs at scale. It provides exposure to advanced logistics processes, operational technology, workforce leadership, and continuous improvement. Strong performance can open pathways into senior operations management, multi-site leadership, network planning, or regional fulfillment roles.
About the Company
Amazon is a global technology and e-commerce company whose Customer Fulfillment network processes and dispatches millions of orders. Q-Express Documents Transport supports Amazon\'s logistics operations in the United Arab Emirates, connecting fulfillment activity with dependable and timely customer deliveries.
