Operations Supervisor - Delivery Station
Posted date [2026-08-22]
(ID: 49946)
 |
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Job Description and Requirements
Operations Supervisor - Delivery StationJob Snapshot
Role: Operations Supervisor - Delivery Station
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Experience: Team management, operational planning, performance metrics, and process improvement experience
Job Type: Full-time
Position Overview
Operations Supervisor - Delivery Station in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on managing daily delivery station activities, supervising frontline teams, monitoring performance, and supporting reliable last-mile execution. Amazon is hiring an experienced operations professional to oversee logistics assistants, coordinators, drivers, and delivery associates while improving safety, productivity, quality, and site performance.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Operations Supervisor will support the
daily management of a busy Amazon delivery station and provide leadership coverage when the Operations Manager is unavailable. The role is responsible for maintaining smooth workflows, ensuring shipments move through the station efficiently, and helping delivery teams achieve operational KPIs.
The position combines frontline leadership with performance monitoring, workforce coordination, administrative accuracy, and process improvement. The supervisor will work closely with internal support teams and Delivery Service Providers to resolve operational issues, improve service standards, and maintain consistent execution throughout each shift.
Key Responsibilities
* Support the Operations Manager with day-to-day control of delivery station activities.
* Deputize for the Operations Manager when required and maintain continuity of operational leadership.
* Promote safe working practices and continuously identify opportunities to improve workplace safety.
* Supervise logistics assistants, coordinators, drivers, and delivery associates across assigned shifts.
* Monitor shipment flow and ensure deliveries are processed in line with operational KPIs and service expectations.
* Review coordinator and associate performance and provide coaching when improvement is required.
* Brief drivers and associates on workloads, priorities, safety requirements, and shift expectations.
* Monitor workload distribution throughout the shift and adjust resources when operational conditions change.
* Partner with internal support functions to improve logistics processes and resolve recurring operational issues.
* Communicate with Delivery Service Providers regarding service expectations, quality standards, and performance concerns.
* Track daily workflows, site metrics, productivity levels, and operational exceptions.
* Assist with regular reporting, trend analysis, and performance updates for delivery station management.
* Maintain accurate completion of administrative tasks associated with workforce and operational activities.
* Interview candidates for associate-level positions when required.
* Train and mentor new associates so they understand operating procedures, safety requirements, and performance expectations.
* Follow up on process-related issues and coordinate corrective action until problems are fully resolved.
* Identify training needs and support appropriate development plans for team members.
* Assist with absence management, performance management, coaching, and workforce planning.
* Monitor department productivity and identify practical opportunities for continuous improvement.
* Support appropriate staffing levels based on workload, operational demand, and shift requirements.
* Work flexibly across different shifts and provide overtime support when business needs require additional coverage.
Ideal Profile
Candidates should have practical experience managing teams in an operational environment and be comfortable supervising frontline employees across changing workloads and priorities.
Experience with planning, operational performance metrics, workforce coordination, and process improvement is required. The role suits someone who can interpret site performance data, identify gaps, and take practical action to improve execution.
Previous logistics or delivery operations experience is preferred, particularly within last-mile delivery, warehouse, distribution, transportation, or high-volume operational environments.
Candidates with data analysis experience will be well positioned to support performance tracking, workflow reviews, and operational improvement initiatives.
Strong attention to detail is essential because the position includes administrative responsibilities, performance reporting, driver workload management, and daily operational monitoring.
The successful candidate should also be prepared to work flexible schedules, different shifts, and overtime when required.
Skills Set
Delivery station operations
Last-mile logistics
Logistics-Transportation
Team supervision
Driver workload management
Delivery associate management
Logistics coordination
Operational planning
Performance metrics
KPI monitoring
Data analysis
Site performance reporting
Workforce planning
Shift management
Safety management
Productivity monitoring
Quality control
Process improvement
Performance coaching
Associate training
Absence management
Performance management
Delivery Service Provider coordination
Workflow monitoring
Operational reporting
Resource allocation
Recruitment interviewing
Administrative control
Problem resolution
Continuous improvement
Why Join Us
This position provides direct exposure to the operational side of Amazon\'s last-mile delivery network, where daily leadership decisions influence customer delivery performance. The role offers valuable experience in workforce supervision, logistics planning, performance analytics, delivery partner coordination, and continuous improvement.
As e-commerce and last-mile delivery continue to grow, professionals with hands-on experience managing delivery station operations are increasingly valuable. The position can provide a strong foundation for progression into Operations Manager, Area Manager, transportation, logistics, or broader operational leadership roles.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, and last-mile delivery networks. Its delivery station teams coordinate people, processes, technology, and delivery partners to move customer shipments efficiently from local facilities to their final destinations.
The position combines frontline leadership with performance monitoring, workforce coordination, administrative accuracy, and process improvement. The supervisor will work closely with internal support teams and Delivery Service Providers to resolve operational issues, improve service standards, and maintain consistent execution throughout each shift.
Key Responsibilities
* Support the Operations Manager with day-to-day control of delivery station activities.
* Deputize for the Operations Manager when required and maintain continuity of operational leadership.
* Promote safe working practices and continuously identify opportunities to improve workplace safety.
* Supervise logistics assistants, coordinators, drivers, and delivery associates across assigned shifts.
* Monitor shipment flow and ensure deliveries are processed in line with operational KPIs and service expectations.
* Review coordinator and associate performance and provide coaching when improvement is required.
* Brief drivers and associates on workloads, priorities, safety requirements, and shift expectations.
* Monitor workload distribution throughout the shift and adjust resources when operational conditions change.
* Partner with internal support functions to improve logistics processes and resolve recurring operational issues.
* Communicate with Delivery Service Providers regarding service expectations, quality standards, and performance concerns.
* Track daily workflows, site metrics, productivity levels, and operational exceptions.
* Assist with regular reporting, trend analysis, and performance updates for delivery station management.
* Maintain accurate completion of administrative tasks associated with workforce and operational activities.
* Interview candidates for associate-level positions when required.
* Train and mentor new associates so they understand operating procedures, safety requirements, and performance expectations.
* Follow up on process-related issues and coordinate corrective action until problems are fully resolved.
* Identify training needs and support appropriate development plans for team members.
* Assist with absence management, performance management, coaching, and workforce planning.
* Monitor department productivity and identify practical opportunities for continuous improvement.
* Support appropriate staffing levels based on workload, operational demand, and shift requirements.
* Work flexibly across different shifts and provide overtime support when business needs require additional coverage.
Ideal Profile
Candidates should have practical experience managing teams in an operational environment and be comfortable supervising frontline employees across changing workloads and priorities.
Experience with planning, operational performance metrics, workforce coordination, and process improvement is required. The role suits someone who can interpret site performance data, identify gaps, and take practical action to improve execution.
Previous logistics or delivery operations experience is preferred, particularly within last-mile delivery, warehouse, distribution, transportation, or high-volume operational environments.
Candidates with data analysis experience will be well positioned to support performance tracking, workflow reviews, and operational improvement initiatives.
Strong attention to detail is essential because the position includes administrative responsibilities, performance reporting, driver workload management, and daily operational monitoring.
The successful candidate should also be prepared to work flexible schedules, different shifts, and overtime when required.
Skills Set
Delivery station operations
Last-mile logistics
Logistics-Transportation
Team supervision
Driver workload management
Delivery associate management
Logistics coordination
Operational planning
Performance metrics
KPI monitoring
Data analysis
Site performance reporting
Workforce planning
Shift management
Safety management
Productivity monitoring
Quality control
Process improvement
Performance coaching
Associate training
Absence management
Performance management
Delivery Service Provider coordination
Workflow monitoring
Operational reporting
Resource allocation
Recruitment interviewing
Administrative control
Problem resolution
Continuous improvement
Why Join Us
This position provides direct exposure to the operational side of Amazon\'s last-mile delivery network, where daily leadership decisions influence customer delivery performance. The role offers valuable experience in workforce supervision, logistics planning, performance analytics, delivery partner coordination, and continuous improvement.
As e-commerce and last-mile delivery continue to grow, professionals with hands-on experience managing delivery station operations are increasingly valuable. The position can provide a strong foundation for progression into Operations Manager, Area Manager, transportation, logistics, or broader operational leadership roles.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, and last-mile delivery networks. Its delivery station teams coordinate people, processes, technology, and delivery partners to move customer shipments efficiently from local facilities to their final destinations.
