Operations Team Lead - Rapid Delivery
Posted date [2026-08-20]
(ID: 49918)
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Job Description and Requirements
Operations Team Lead - Rapid DeliveryJob Snapshot
Role: Operations Team Lead - Rapid Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics & Supply Chain
Function: Operations
Experience: Logistics or operations experience preferred
Job Type: Full-time
Position Overview
The Operations Team Lead - Rapid Delivery role in Dubai, United Arab Emirates is a Logistics & Supply Chain opportunity supporting the development of Amazon Now operations across MENA. Amazon is hiring a frontline leader to manage store activity, develop associates, improve operational performance, and help build a dependable service for fast customer deliveries.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics & Supply Chain
Function: Operations
Salary: 9000-14000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position will help establish the operating foundation for a newly developed rapid-delivery service. The
Team Lead will oversee either one large site or a group of smaller stores, ensuring that orders move efficiently while customer, cost, safety, and employee engagement targets remain on track.
The role combines daily supervision with process development. Its impact will be visible in store readiness, associate performance, order accuracy, delivery speed, and the ability to scale consistent practices across future locations.
Key Responsibilities
The Team Lead will maintain direct control of store execution while supporting the continued development of the operating model.
* Manage end-to-end daily operations for one large site or several smaller locations
* Supervise store workflows and allocate associates according to demand
* Monitor customer-facing metrics and respond promptly to service exceptions
* Maintain productivity and cost targets without compromising safety or quality
* Set clear daily expectations and communicate operating priorities to the team
* Track associate performance and provide timely coaching and feedback
* Prepare development plans that strengthen individual and team capability
* Coordinate training for new and existing associates
* Identify workflow delays, recurring errors, and avoidable operational waste
* Implement practical process improvements and measure whether results are sustained
* Conduct daily 4M audits covering people, machines, materials, and methods
* Complete 5S audits to maintain organized, efficient, and safe stores
* Protect employee morale through visible leadership and fair performance management
* Work with Logistics, Customer Service, Technology, and Finance teams
* Report operational risks, performance trends, and corrective actions to management
* Support the introduction of new tools, procedures, and service capabilities
* Stand in for the Area Manager when additional leadership coverage is required
Ideal Profile
The successful candidate will hold a high school diploma and demonstrate the maturity required to lead frontline employees in a changing operational environment. Previous experience in logistics, store operations, fulfillment, rapid delivery, or a related setting is preferred.
The role suits an organized and practical leader who can balance customer expectations with cost control, safety, and employee development. Candidates should be comfortable solving problems in real time, following performance data, and helping a new operation establish consistent working standards.
Skills Set
* Store operations supervision
* Rapid delivery operations
* Team leadership
* Associate coaching and development
* Workforce allocation
* Customer performance metrics
* Cost and productivity control
* Operational safety
* Process improvement
* Performance management
* Training coordination
* 4M auditing
* 5S workplace organization
* Root cause analysis
* Cross-functional collaboration
* Operational reporting
* Area Manager coverage
Why Join Us
This role provides the opportunity to help build a rapid-delivery service during its early development across MENA. The Team Lead will gain practical experience in site management, workforce leadership, operational improvement, and scalable process design. Strong performance can support progression into Area Management, multi-site operations, logistics planning, or regional delivery leadership.
About the Company
Amazon develops technology, e-commerce, logistics, and rapid-delivery services for customers around the world. Q Tech General Trading LLC - G23 supports Amazon\'s commercial and operational activities in the United Arab Emirates, including new service models designed to make everyday products available more quickly.
The role combines daily supervision with process development. Its impact will be visible in store readiness, associate performance, order accuracy, delivery speed, and the ability to scale consistent practices across future locations.
Key Responsibilities
The Team Lead will maintain direct control of store execution while supporting the continued development of the operating model.
* Manage end-to-end daily operations for one large site or several smaller locations
* Supervise store workflows and allocate associates according to demand
* Monitor customer-facing metrics and respond promptly to service exceptions
* Maintain productivity and cost targets without compromising safety or quality
* Set clear daily expectations and communicate operating priorities to the team
* Track associate performance and provide timely coaching and feedback
* Prepare development plans that strengthen individual and team capability
* Coordinate training for new and existing associates
* Identify workflow delays, recurring errors, and avoidable operational waste
* Implement practical process improvements and measure whether results are sustained
* Conduct daily 4M audits covering people, machines, materials, and methods
* Complete 5S audits to maintain organized, efficient, and safe stores
* Protect employee morale through visible leadership and fair performance management
* Work with Logistics, Customer Service, Technology, and Finance teams
* Report operational risks, performance trends, and corrective actions to management
* Support the introduction of new tools, procedures, and service capabilities
* Stand in for the Area Manager when additional leadership coverage is required
Ideal Profile
The successful candidate will hold a high school diploma and demonstrate the maturity required to lead frontline employees in a changing operational environment. Previous experience in logistics, store operations, fulfillment, rapid delivery, or a related setting is preferred.
The role suits an organized and practical leader who can balance customer expectations with cost control, safety, and employee development. Candidates should be comfortable solving problems in real time, following performance data, and helping a new operation establish consistent working standards.
Skills Set
* Store operations supervision
* Rapid delivery operations
* Team leadership
* Associate coaching and development
* Workforce allocation
* Customer performance metrics
* Cost and productivity control
* Operational safety
* Process improvement
* Performance management
* Training coordination
* 4M auditing
* 5S workplace organization
* Root cause analysis
* Cross-functional collaboration
* Operational reporting
* Area Manager coverage
Why Join Us
This role provides the opportunity to help build a rapid-delivery service during its early development across MENA. The Team Lead will gain practical experience in site management, workforce leadership, operational improvement, and scalable process design. Strong performance can support progression into Area Management, multi-site operations, logistics planning, or regional delivery leadership.
About the Company
Amazon develops technology, e-commerce, logistics, and rapid-delivery services for customers around the world. Q Tech General Trading LLC - G23 supports Amazon\'s commercial and operational activities in the United Arab Emirates, including new service models designed to make everyday products available more quickly.
