Program Manager - AI Transformation Operations
Posted date [2026-10-04]
(ID: 52951)
 |
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Job Description and Requirements
Program Manager - AI Transformation OperationsJob Snapshot
Role: AI Transformation Program Manager
Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: Program Management
Experience: Experience managing large technical programs and working with Data and AI technologies
Job Type: Full Time
Position Overview
Amazon is hiring an AI Transformation Program Manager in Dubai, UAE to lead execution of the MEATR AI integration roadmap across operations in more than five countries. The role will lead a team of 15+ Business Intelligence Engineers and take direct ownership of building, deploying, measuring and scaling AI solutions across supply chain, middle mile and last mile operations.
This is a technically focused execution role rather than a strategy-only position. The Program Manager will oversee AI and machine learning pilots, data pipelines, API integrations, model selection, platform architecture and governance while ensuring initiatives produce measurable efficiency
or financial impact. The position also carries responsibility for AI adoption, workforce enablement, financial validation and coordination with Amazon\'s global AI workstreams.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
MEATR AI Transformation Roadmap
Own end-to-end execution of the MEATR AI Transformation Roadmap from foundational development through scaled implementation.
- Deliver against quarterly program milestones.
- Manage gated investment reviews.
- Drive 3-5 AI pilot programs during each program phase.
- Coordinate pilots across priority MEATR countries.
- Evaluate pilots against defined operational and financial measures.
- Move successful solutions toward production.
- Target production scaling within 12 months.
- Maintain visibility into dependencies, risks and execution progress.
AI Program Governance
Establish and operate a structured three-tier governance cadence for the transformation program.
- Run weekly country standups.
- Coordinate monthly program reviews.
- Prepare inputs for quarterly steering committee reviews.
- Maintain accountability across participating teams.
- Track initiative status against program commitments.
- Ensure execution follows established governance requirements.
Technical Leadership and Architecture
Lead a team of 15+ Business Intelligence Engineers in designing and deploying AI and machine learning solutions across Amazon operations.
The role requires hands-on technical fluency and the ability to make informed technical decisions rather than relying solely on program-level oversight.
- Own technical decisions involving data pipelines.
- Guide API integration approaches.
- Contribute to AI and machine learning model selection.
- Make platform architecture decisions.
- Evaluate technical requirements for scalable deployments.
- Guide solutions from pilot development into operational use.
- Maintain alignment between technical architecture and business requirements.
Operational AI Solutions
Architect and coordinate solutions aligned with six core operational pillars:
- Safety.
- Cost.
- Speed.
- Quality.
- Vendor Experience.
- Employee Experience.
AI initiatives may span supply chain, middle mile and last mile operations. Solutions must address defined operational needs and be measurable against established program outcomes.
AI Tool Governance
Drive adoption of centralized tool registry and governance platforms across participating teams.
- Ensure AI tools are appropriately registered.
- Track solution reuse.
- Support compliance with governance requirements.
- Reduce unnecessary fragmentation across AI initiatives.
- Maintain visibility into tools being developed and deployed.
- Reinforce standardized governance mechanisms across countries.
Business Review Automation
Evaluate and deploy automation tools and reporting platforms that improve business review processes across MEATR countries.
The Program Manager will work with technical and operational stakeholders to determine where automation can improve reporting efficiency, consistency and decision support.
KPI Tracking and Measurement
Build and maintain the KPI tracking dashboard for the AI transformation portfolio.
- Ensure initiatives are appropriately instrumented.
- Establish measurable performance indicators.
- Track implementation and adoption.
- Measure operational results.
- Connect initiatives with relevant financial outcomes.
- Maintain consistent performance visibility across countries.
- Support program reviews with reliable data.
Financial Accountability
Establish clear financial validation for AI initiatives using Amazon\'s three-tier validation chain:
Self-reported savings - Finance verification - Regional Finance sign-off.
Every initiative must demonstrate hard savings or efficiency savings rather than relying on vanity metrics. The role will own mechanisms that connect AI deployment with measurable financial results and support delivery of cumulative, Finance-validated P&L savings within 12 months of program launch.
AI Fluency Index
Own deployment of the AI Fluency Index across MEATR operations.
The framework will track five dimensions:
- Proficiency.
- Foundation Training.
- Usage.
- Personal Automation.
- Responsible AI.
Use these measures to understand adoption maturity, identify capability gaps and guide enablement activities across participating countries.
AI Readiness and Workforce Enablement
Design and execute individual and organizational AI readiness scorecards across MEATR countries.
- Assess AI readiness at individual and organizational levels.
- Establish structured AI onboarding curricula.
- Develop country-level AI Enablement programs.
- Coordinate office hours supporting adoption.
- Track participation and tool usage.
- Identify adoption barriers.
- Develop mechanisms to improve practical AI capability.
AI Champions Network
Build an AI Champions network across MEATR operations.
The program targets 30% of managers becoming AI Builders and 10% of Builders progressing to AI Practitioners. The Program Manager will establish mechanisms for developing, tracking and supporting this community as AI capabilities expand.
AI Tool Adoption
Drive AI tool adoption toward the program target of 95% weekly active usage among managers.
This requires more than deploying tools. The role will coordinate onboarding, enablement, measurement and follow-up mechanisms that help teams incorporate approved AI capabilities into regular operational workflows.
Cross-Regional Coordination
Serve as the MEATR representative within Amazon\'s global AI consortium.
- Coordinate with regional pillar leads.
- Participate in unified global workstreams.
- Represent MEATR in quarterly business reviews.
- Participate in AI strategy summits.
- Contribute to pillar working groups.
- Communicate MEATR execution progress and priorities.
- Maintain alignment between regional delivery and global AI standards.
Global Standards and Compliance
Ensure MEATR initiatives follow applicable global program standards, including:
- Standardized intake fields.
- Governance scoring.
- Finance validation gates.
- Standardized operational pillar metrics.
- Established tool governance requirements.
Basic Qualifications
- Bachelor\'s degree or equivalent.
- Experience managing large technical programs, particularly within high-growth startups or large enterprises.
- Experience working with Data and AI-related technologies.
- Experience may include AI and machine learning, Generative AI, analytics, databases and storage technologies.
Preferred Qualifications
- Master\'s degree in operations research, applied mathematics, theoretical computer science or equivalent, or Doctorate-PhD or equivalent.
- 10+ years of experience managing scientists or machine learning engineers.
Technical Skills
- Artificial intelligence and machine learning.
- Generative AI.
- Data and analytics technologies.
- Database technologies.
- Storage technologies.
- Data pipeline architecture.
- API integrations.
- AI-ML model selection.
- Platform architecture.
- KPI dashboard development.
- AI governance.
- AI tool deployment.
- Business review automation.
- Financial impact measurement.
- Technical program management.
Leadership Scope
The Program Manager will lead 15+ Business Intelligence Engineers while coordinating technical, financial and operational stakeholders across multiple countries. Success requires the ability to move between architecture decisions, program governance, operational implementation, financial measurement and senior-level cross-regional discussions.
The role requires strong execution in an environment where AI programs are moving from separate experiments toward standardized, measurable and scalable operational solutions.
Role Impact
Amazon\'s worldwide Operations AI portfolio is stated at approximately $1 billion over the three-year forecast across North America, Europe and International Operations. Within MEATR, this position will help move AI initiatives from fragmented experimentation toward a structured transformation program with defined governance and P&L accountability.
The Program Manager will be responsible for turning AI opportunities into deployed operational capabilities with measurable results, ensuring that successful solutions can move from pilots into scaled production use across the region.
Workplace Inclusion
Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.
About the Company
This Amazon vacancy is associated with Q-Express Documents Transport. The AI Transformation Program Manager will lead execution of the MEATR AI roadmap across multiple countries, combining technical leadership, operational deployment, financial accountability, workforce enablement and cross-regional coordination.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
MEATR AI Transformation Roadmap
Own end-to-end execution of the MEATR AI Transformation Roadmap from foundational development through scaled implementation.
- Deliver against quarterly program milestones.
- Manage gated investment reviews.
- Drive 3-5 AI pilot programs during each program phase.
- Coordinate pilots across priority MEATR countries.
- Evaluate pilots against defined operational and financial measures.
- Move successful solutions toward production.
- Target production scaling within 12 months.
- Maintain visibility into dependencies, risks and execution progress.
AI Program Governance
Establish and operate a structured three-tier governance cadence for the transformation program.
- Run weekly country standups.
- Coordinate monthly program reviews.
- Prepare inputs for quarterly steering committee reviews.
- Maintain accountability across participating teams.
- Track initiative status against program commitments.
- Ensure execution follows established governance requirements.
Technical Leadership and Architecture
Lead a team of 15+ Business Intelligence Engineers in designing and deploying AI and machine learning solutions across Amazon operations.
The role requires hands-on technical fluency and the ability to make informed technical decisions rather than relying solely on program-level oversight.
- Own technical decisions involving data pipelines.
- Guide API integration approaches.
- Contribute to AI and machine learning model selection.
- Make platform architecture decisions.
- Evaluate technical requirements for scalable deployments.
- Guide solutions from pilot development into operational use.
- Maintain alignment between technical architecture and business requirements.
Operational AI Solutions
Architect and coordinate solutions aligned with six core operational pillars:
- Safety.
- Cost.
- Speed.
- Quality.
- Vendor Experience.
- Employee Experience.
AI initiatives may span supply chain, middle mile and last mile operations. Solutions must address defined operational needs and be measurable against established program outcomes.
AI Tool Governance
Drive adoption of centralized tool registry and governance platforms across participating teams.
- Ensure AI tools are appropriately registered.
- Track solution reuse.
- Support compliance with governance requirements.
- Reduce unnecessary fragmentation across AI initiatives.
- Maintain visibility into tools being developed and deployed.
- Reinforce standardized governance mechanisms across countries.
Business Review Automation
Evaluate and deploy automation tools and reporting platforms that improve business review processes across MEATR countries.
The Program Manager will work with technical and operational stakeholders to determine where automation can improve reporting efficiency, consistency and decision support.
KPI Tracking and Measurement
Build and maintain the KPI tracking dashboard for the AI transformation portfolio.
- Ensure initiatives are appropriately instrumented.
- Establish measurable performance indicators.
- Track implementation and adoption.
- Measure operational results.
- Connect initiatives with relevant financial outcomes.
- Maintain consistent performance visibility across countries.
- Support program reviews with reliable data.
Financial Accountability
Establish clear financial validation for AI initiatives using Amazon\'s three-tier validation chain:
Self-reported savings - Finance verification - Regional Finance sign-off.
Every initiative must demonstrate hard savings or efficiency savings rather than relying on vanity metrics. The role will own mechanisms that connect AI deployment with measurable financial results and support delivery of cumulative, Finance-validated P&L savings within 12 months of program launch.
AI Fluency Index
Own deployment of the AI Fluency Index across MEATR operations.
The framework will track five dimensions:
- Proficiency.
- Foundation Training.
- Usage.
- Personal Automation.
- Responsible AI.
Use these measures to understand adoption maturity, identify capability gaps and guide enablement activities across participating countries.
AI Readiness and Workforce Enablement
Design and execute individual and organizational AI readiness scorecards across MEATR countries.
- Assess AI readiness at individual and organizational levels.
- Establish structured AI onboarding curricula.
- Develop country-level AI Enablement programs.
- Coordinate office hours supporting adoption.
- Track participation and tool usage.
- Identify adoption barriers.
- Develop mechanisms to improve practical AI capability.
AI Champions Network
Build an AI Champions network across MEATR operations.
The program targets 30% of managers becoming AI Builders and 10% of Builders progressing to AI Practitioners. The Program Manager will establish mechanisms for developing, tracking and supporting this community as AI capabilities expand.
AI Tool Adoption
Drive AI tool adoption toward the program target of 95% weekly active usage among managers.
This requires more than deploying tools. The role will coordinate onboarding, enablement, measurement and follow-up mechanisms that help teams incorporate approved AI capabilities into regular operational workflows.
Cross-Regional Coordination
Serve as the MEATR representative within Amazon\'s global AI consortium.
- Coordinate with regional pillar leads.
- Participate in unified global workstreams.
- Represent MEATR in quarterly business reviews.
- Participate in AI strategy summits.
- Contribute to pillar working groups.
- Communicate MEATR execution progress and priorities.
- Maintain alignment between regional delivery and global AI standards.
Global Standards and Compliance
Ensure MEATR initiatives follow applicable global program standards, including:
- Standardized intake fields.
- Governance scoring.
- Finance validation gates.
- Standardized operational pillar metrics.
- Established tool governance requirements.
Basic Qualifications
- Bachelor\'s degree or equivalent.
- Experience managing large technical programs, particularly within high-growth startups or large enterprises.
- Experience working with Data and AI-related technologies.
- Experience may include AI and machine learning, Generative AI, analytics, databases and storage technologies.
Preferred Qualifications
- Master\'s degree in operations research, applied mathematics, theoretical computer science or equivalent, or Doctorate-PhD or equivalent.
- 10+ years of experience managing scientists or machine learning engineers.
Technical Skills
- Artificial intelligence and machine learning.
- Generative AI.
- Data and analytics technologies.
- Database technologies.
- Storage technologies.
- Data pipeline architecture.
- API integrations.
- AI-ML model selection.
- Platform architecture.
- KPI dashboard development.
- AI governance.
- AI tool deployment.
- Business review automation.
- Financial impact measurement.
- Technical program management.
Leadership Scope
The Program Manager will lead 15+ Business Intelligence Engineers while coordinating technical, financial and operational stakeholders across multiple countries. Success requires the ability to move between architecture decisions, program governance, operational implementation, financial measurement and senior-level cross-regional discussions.
The role requires strong execution in an environment where AI programs are moving from separate experiments toward standardized, measurable and scalable operational solutions.
Role Impact
Amazon\'s worldwide Operations AI portfolio is stated at approximately $1 billion over the three-year forecast across North America, Europe and International Operations. Within MEATR, this position will help move AI initiatives from fragmented experimentation toward a structured transformation program with defined governance and P&L accountability.
The Program Manager will be responsible for turning AI opportunities into deployed operational capabilities with measurable results, ensuring that successful solutions can move from pilots into scaled production use across the region.
Workplace Inclusion
Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.
About the Company
This Amazon vacancy is associated with Q-Express Documents Transport. The AI Transformation Program Manager will lead execution of the MEATR AI roadmap across multiple countries, combining technical leadership, operational deployment, financial accountability, workforce enablement and cross-regional coordination.
