Program Manager - E-Commerce Fulfillment Strategy and Operations – Dubai UAE
Position Overview
Program Manager - E-Commerce Fulfillment Strategy and Operations role in Dubai UAE focuses on driving growth, improving delivery speed, and enhancing customer and seller experience within Amazon’s third-party external fulfillment network across the MENA region.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Project-Program Management
Salary: 18000–25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Develop and execute programs to improve customer experience and seller performance across fulfillment channels
* Collaborate with cross-functional teams to identify operational gaps and implement scalable solutions
* Analyze data, trends, and performance metrics to drive continuous improvement initiatives
* Define business and technical requirements to support process optimization
* Lead strategy and operations for delivery speed improvement programs
* Monitor program performance and report outcomes to leadership teams
* Drive innovation by adopting best practices and emerging technologies in logistics and fulfillment
* Coordinate with stakeholders to ensure alignment and smooth program execution
Ideal Profile
* Bachelor’s degree in Business, Engineering, or related field
* Minimum 3 years of experience in program or project management
* Strong experience working with cross-functional teams in both technical and non-technical environments
* Advanced knowledge of Excel including pivot tables and data analysis techniques
* Experience using SQL and data-driven decision-making approaches
* Proven ability to design and implement process improvement initiatives
* Strong stakeholder management and communication skills
* Ability to manage multiple priorities in a fast-paced environment
Why Join Us
* Opportunity to work with a leading global e-commerce and logistics organization
* Exposure to large-scale fulfillment and delivery optimization projects
* Competitive compensation and career growth opportunities
* Dynamic work environment focused on innovation and operational excellence
* Chance to contribute to high-impact initiatives across the MENA region
About the Company
Amazon, through its regional entity Souq.com FZ LLC in Dubai, continues to expand its e-commerce and fulfillment capabilities across the Middle East. With a strong focus on customer satisfaction, fast delivery, and data-driven operations, Amazon offers professionals the opportunity to work on impactful programs that shape the future of online retail and logistics in the region.



