Program Manager - External Fulfillment Strategy
Posted date [2026-08-03]
(ID: 48973)
 |
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Job Description and Requirements
Program Manager - External Fulfillment StrategyJob Snapshot
Role: Program Manager - External Fulfillment Strategy
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Program Management
Experience: Minimum 3 years in program or project management
Job Type: Full-time
Position Overview
The Program Manager - External Fulfillment Strategy position in Dubai, United Arab Emirates, is a regional growth opportunity within the Logistics and Supply Chain industry. Amazon is hiring an experienced program professional to develop third-party External Fulfillment products and initiatives across the MENA region.
The manager will plan, implement and evaluate programs that improve delivery performance and the experience of customers and sellers. Working with technical and non-technical teams, the position will convert strategic priorities into product roadmaps, scalable processes and successfully launched initiatives.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: AED 18000-28000 per
month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Company: Souq.com FZ LLC
Job ID: A10484522
Role Context
External Fulfillment programs extend Amazon’s fulfilment capabilities through third-party operations and seller-facing channels. These programs must provide reliable delivery while giving sellers practical tools and processes for managing their customer orders.
The Program Manager will help shape the regional product and program strategy behind this model. By improving processes and launching roadmap initiatives, the role will support Marketplace growth, seller participation and a more dependable customer experience across MENA.
Key Responsibilities
The Program Manager will guide assigned products and initiatives from initial definition through launch, evaluation and continuous improvement.
* Support the regional strategy for third-party External Fulfillment.
* Identify opportunities that increase program adoption and business growth.
* Define program requirements with business and operational stakeholders.
* Plan new products, processes and seller-facing initiatives.
* Build structured roadmaps, schedules and delivery milestones.
* Coordinate execution across technical and non-technical teams.
* Evaluate delivery experience across supported channels.
* Identify friction affecting seller experience and operational efficiency.
* Use data and performance metrics to prioritize improvements.
* Develop business requirements for new product capabilities.
* Lead initiatives from concept through implementation.
* Monitor launch readiness, dependencies and project risks.
* Assess completed programs against agreed success measures.
* Develop repeatable processes that support regional scale.
* Maintain clear communication with stakeholders at different organizational levels.
* Present progress, results and recommendations to senior leadership.
* Manage competing priorities while protecting critical deadlines.
* Drive continuous improvement after product and program launches.
Ideal Profile
The successful candidate will be organized, analytical and comfortable operating across business, product and technology teams. They should be capable of defining a program when requirements are still developing and maintaining accountability through delivery.
* Bachelor’s degree.
* At least 3 years of program or project management experience.
* Minimum 3 years working cross-functionally with technical and non-technical teams.
* At least 3 years defining and implementing data-led process improvements.
* Experience establishing program requirements and success metrics.
* Strong project-planning and schedule-management capability.
* Ability to manage stakeholders at different levels of the organization.
* At least 3 years owning end-to-end delivery is preferred.
* Experience presenting results to senior leadership is advantageous.
* Minimum 3 years driving process-improvement initiatives is preferred.
* Ability to build scalable processes and operating mechanisms.
* Clear written and verbal communication skills.
Skills Set
* External Fulfillment
* Third-party fulfilment
* Program strategy
* Product roadmapping
* End-to-end program delivery
* Process improvement
* Business requirement definition
* Data and metrics analysis
* Seller experience improvement
* Delivery experience optimization
* Cross-functional coordination
* Project scheduling
* Launch management
* Stakeholder management
* Executive reporting
* MENA program development
Why Join Us
This position offers the opportunity to influence how Amazon expands fulfilment services beyond its directly operated network. The Program Manager will work on products and processes that can help sellers grow while improving order delivery for customers across MENA.
The role provides broad exposure to regional strategy, product development, operations and technology within a fast-growing e-commerce environment. Amazon supports an inclusive workplace and provides reasonable accommodations for eligible candidates during recruitment, onboarding and employment.
About the Company
Amazon is a global technology and e-commerce company connecting customers with products from Amazon and independent Selling Partners. Its External Fulfillment organization develops scalable programs that support reliable seller operations and customer deliveries through third-party channels. Souq.com FZ LLC is the employing entity listed for this Dubai vacancy.
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Company: Souq.com FZ LLC
Job ID: A10484522
Role Context
External Fulfillment programs extend Amazon’s fulfilment capabilities through third-party operations and seller-facing channels. These programs must provide reliable delivery while giving sellers practical tools and processes for managing their customer orders.
The Program Manager will help shape the regional product and program strategy behind this model. By improving processes and launching roadmap initiatives, the role will support Marketplace growth, seller participation and a more dependable customer experience across MENA.
Key Responsibilities
The Program Manager will guide assigned products and initiatives from initial definition through launch, evaluation and continuous improvement.
* Support the regional strategy for third-party External Fulfillment.
* Identify opportunities that increase program adoption and business growth.
* Define program requirements with business and operational stakeholders.
* Plan new products, processes and seller-facing initiatives.
* Build structured roadmaps, schedules and delivery milestones.
* Coordinate execution across technical and non-technical teams.
* Evaluate delivery experience across supported channels.
* Identify friction affecting seller experience and operational efficiency.
* Use data and performance metrics to prioritize improvements.
* Develop business requirements for new product capabilities.
* Lead initiatives from concept through implementation.
* Monitor launch readiness, dependencies and project risks.
* Assess completed programs against agreed success measures.
* Develop repeatable processes that support regional scale.
* Maintain clear communication with stakeholders at different organizational levels.
* Present progress, results and recommendations to senior leadership.
* Manage competing priorities while protecting critical deadlines.
* Drive continuous improvement after product and program launches.
Ideal Profile
The successful candidate will be organized, analytical and comfortable operating across business, product and technology teams. They should be capable of defining a program when requirements are still developing and maintaining accountability through delivery.
* Bachelor’s degree.
* At least 3 years of program or project management experience.
* Minimum 3 years working cross-functionally with technical and non-technical teams.
* At least 3 years defining and implementing data-led process improvements.
* Experience establishing program requirements and success metrics.
* Strong project-planning and schedule-management capability.
* Ability to manage stakeholders at different levels of the organization.
* At least 3 years owning end-to-end delivery is preferred.
* Experience presenting results to senior leadership is advantageous.
* Minimum 3 years driving process-improvement initiatives is preferred.
* Ability to build scalable processes and operating mechanisms.
* Clear written and verbal communication skills.
Skills Set
* External Fulfillment
* Third-party fulfilment
* Program strategy
* Product roadmapping
* End-to-end program delivery
* Process improvement
* Business requirement definition
* Data and metrics analysis
* Seller experience improvement
* Delivery experience optimization
* Cross-functional coordination
* Project scheduling
* Launch management
* Stakeholder management
* Executive reporting
* MENA program development
Why Join Us
This position offers the opportunity to influence how Amazon expands fulfilment services beyond its directly operated network. The Program Manager will work on products and processes that can help sellers grow while improving order delivery for customers across MENA.
The role provides broad exposure to regional strategy, product development, operations and technology within a fast-growing e-commerce environment. Amazon supports an inclusive workplace and provides reasonable accommodations for eligible candidates during recruitment, onboarding and employment.
About the Company
Amazon is a global technology and e-commerce company connecting customers with products from Amazon and independent Selling Partners. Its External Fulfillment organization develops scalable programs that support reliable seller operations and customer deliveries through third-party channels. Souq.com FZ LLC is the employing entity listed for this Dubai vacancy.
