Program Manager III - ACES Rush Operations
Posted date [2026-10-04]
(ID: 52940)
 |
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Job Description and Requirements
Program Manager III - ACES Rush OperationsJob Snapshot
Role: ACES Program Manager III
Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: Program Management
Experience: 5+ years of program or project management experience
Job Type: Full Time
Position Overview
Amazon is hiring an ACES Program Manager III in Dubai, UAE to support Amazon Customer Excellence Systems initiatives across MEATR operations, with a primary focus on Rush last mile delivery stations. The role will serve as a subject matter expert for Rush operations, driving cost optimization across UAE operations while supporting network speed and DEX projects.
This position combines hands-on operational analysis with program ownership. The Program Manager will conduct time and motion studies on the operational floor, analyze productivity and cost drivers, improve routing and labor planning, and develop scalable mechanisms that strengthen safety, quality, productivity and delivery associate
experience.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Role Scope
The ACES Program Manager III will develop deep knowledge of Rush operating processes and Amazon\'s UTR, OTR and routing technologies to identify practical opportunities for improving last mile performance.
The role owns initiatives affecting transportation efficiency, customer experience and operator experience. This requires monitoring performance metrics, identifying improvement opportunities and leading programs that balance operational outcomes with financial impact.
Cost and Productivity Optimization
- Own the SPD, SPR and utilization improvement roadmap.
- Lead cost-per-unit reduction programs.
- Conduct operational time and motion studies.
- Analyze processes directly on the delivery station floor.
- Identify opportunities to improve productivity and resource utilization.
- Evaluate cost drivers and develop practical optimization initiatives.
- Monitor performance metrics and determine actions required for improvement.
- Balance customer experience considerations with financial impact.
Routing and Network Efficiency
Drive initiatives designed to improve routing efficiency and network speed across Rush operations.
- Develop a detailed understanding of Amazon routing technologies.
- Identify opportunities to improve routing efficiency.
- Support network speed projects.
- Contribute to DEX initiatives.
- Evaluate transportation processes affecting customer and operator experience.
- Use operational and performance data to identify improvement opportunities.
- Support pilot programs and assess their potential for broader implementation.
Labor Planning and Demand Shaping
Own and improve key assumptions used for labor planning and operational demand management.
- Manage labor plan assumptions.
- Support demand-shaping programs.
- Evaluate the relationship between operational demand, labor requirements and productivity.
- Use data to test planning assumptions.
- Work with Finance Business Partners on planning-cycle assumptions.
- Contribute to OP1, QxG and 3YF planning activities.
Data Analysis and Program Evaluation
Use data and operational metrics to evaluate pilots, identify opportunities and guide program decisions.
The Program Manager will dive deeply into performance information, determine the operational and financial implications of proposed changes and establish measurable approaches for evaluating expansion opportunities.
- Conduct data-driven analysis for pilot evaluations.
- Assess initiatives before wider expansion.
- Develop dashboards that provide visibility into performance.
- Establish mechanisms for tracking progress.
- Use metrics to identify and drive improvements.
- Translate operational findings into clear recommendations.
- Measure the impact of implemented programs.
Scalable Operating Mechanisms
Build mechanisms that allow improvements to be monitored and sustained across operations.
- Develop and maintain Weekly Business Review mechanisms.
- Build dashboards for operational and program performance.
- Establish repeatable processes for reviewing key metrics.
- Create scalable approaches that can support broader operational improvements.
- Identify gaps requiring new processes or mechanisms.
- Maintain visibility of progress against program objectives.
Cross-Functional Program Leadership
The position provides broad exposure to business, financial, operational and technical teams across Amazon.
The ACES Program Manager III will influence stakeholders across DEX, Finance, Technology and Operations while leading initiatives that require coordination across organizational boundaries.
- Lead cross-functional projects from strategy through delivery.
- Influence stakeholders without relying solely on direct authority.
- Communicate effectively with senior leaders.
- Partner with technical teams on operational solutions.
- Work closely with Finance Business Partners.
- Coordinate with business and operations leadership.
- Maintain urgency around critical program deliverables.
- Communicate program results to senior leadership.
Operational Expertise
The successful candidate will become a subject matter expert in Rush operations and associated tools, with particular attention to safety, quality, productivity and delivery associate experience.
The role requires the ability to investigate complex operational problems and develop solutions that are simple enough to implement effectively. Strong understanding of UTR, OTR and routing technologies will be developed and applied to support operational improvements.
Strategic Communication
Clear written communication is an important component of the position.
The Program Manager will develop 6-pagers and narratives that explain problems, supporting evidence, proposed solutions and program direction. Communication must be effective across audiences ranging from technical and financial teams to operations leaders and senior leadership.
Basic Qualifications
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy and end-to-end delivery.
- Experience communicating program results to senior leadership.
- Bachelor\'s degree.
Preferred Qualifications
- 2+ years of experience driving process improvements.
- Master\'s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field.
Key Capabilities
- Program and project management.
- Last mile operations.
- Cost optimization.
- Productivity improvement.
- Time and motion studies.
- Process improvement.
- Routing efficiency.
- Labor planning.
- Demand shaping.
- Data and metrics analysis.
- Pilot evaluation.
- Operational dashboards.
- Weekly Business Reviews.
- Financial planning support.
- Cross-functional stakeholder management.
- UTR and OTR operational processes.
- Routing technologies.
- Senior leadership communication.
- 6-pager and narrative development.
- Strategic and operational problem solving.
Candidate Profile
This role is suited to someone comfortable working directly within operations as well as managing strategic programs. The successful candidate should be willing to spend time on the delivery station floor studying processes, while also being capable of analyzing complex data and leading discussions with senior, technical, financial and operational stakeholders.
The position requires comfort with ambiguity and the ability to design and define programs when limited information is initially available. Strong judgement, effective decision-making and clear written and verbal communication are important for turning complex operational challenges into practical solutions.
Workplace Inclusion
Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.
About the Company
This Amazon vacancy is associated with Q-Express Documents Transport - G25. The ACES Program Manager III will support Amazon Customer Excellence Systems initiatives for MEATR operations, with particular responsibility for Rush last mile operations, UAE cost optimization, network speed and delivery experience improvements.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Role Scope
The ACES Program Manager III will develop deep knowledge of Rush operating processes and Amazon\'s UTR, OTR and routing technologies to identify practical opportunities for improving last mile performance.
The role owns initiatives affecting transportation efficiency, customer experience and operator experience. This requires monitoring performance metrics, identifying improvement opportunities and leading programs that balance operational outcomes with financial impact.
Cost and Productivity Optimization
- Own the SPD, SPR and utilization improvement roadmap.
- Lead cost-per-unit reduction programs.
- Conduct operational time and motion studies.
- Analyze processes directly on the delivery station floor.
- Identify opportunities to improve productivity and resource utilization.
- Evaluate cost drivers and develop practical optimization initiatives.
- Monitor performance metrics and determine actions required for improvement.
- Balance customer experience considerations with financial impact.
Routing and Network Efficiency
Drive initiatives designed to improve routing efficiency and network speed across Rush operations.
- Develop a detailed understanding of Amazon routing technologies.
- Identify opportunities to improve routing efficiency.
- Support network speed projects.
- Contribute to DEX initiatives.
- Evaluate transportation processes affecting customer and operator experience.
- Use operational and performance data to identify improvement opportunities.
- Support pilot programs and assess their potential for broader implementation.
Labor Planning and Demand Shaping
Own and improve key assumptions used for labor planning and operational demand management.
- Manage labor plan assumptions.
- Support demand-shaping programs.
- Evaluate the relationship between operational demand, labor requirements and productivity.
- Use data to test planning assumptions.
- Work with Finance Business Partners on planning-cycle assumptions.
- Contribute to OP1, QxG and 3YF planning activities.
Data Analysis and Program Evaluation
Use data and operational metrics to evaluate pilots, identify opportunities and guide program decisions.
The Program Manager will dive deeply into performance information, determine the operational and financial implications of proposed changes and establish measurable approaches for evaluating expansion opportunities.
- Conduct data-driven analysis for pilot evaluations.
- Assess initiatives before wider expansion.
- Develop dashboards that provide visibility into performance.
- Establish mechanisms for tracking progress.
- Use metrics to identify and drive improvements.
- Translate operational findings into clear recommendations.
- Measure the impact of implemented programs.
Scalable Operating Mechanisms
Build mechanisms that allow improvements to be monitored and sustained across operations.
- Develop and maintain Weekly Business Review mechanisms.
- Build dashboards for operational and program performance.
- Establish repeatable processes for reviewing key metrics.
- Create scalable approaches that can support broader operational improvements.
- Identify gaps requiring new processes or mechanisms.
- Maintain visibility of progress against program objectives.
Cross-Functional Program Leadership
The position provides broad exposure to business, financial, operational and technical teams across Amazon.
The ACES Program Manager III will influence stakeholders across DEX, Finance, Technology and Operations while leading initiatives that require coordination across organizational boundaries.
- Lead cross-functional projects from strategy through delivery.
- Influence stakeholders without relying solely on direct authority.
- Communicate effectively with senior leaders.
- Partner with technical teams on operational solutions.
- Work closely with Finance Business Partners.
- Coordinate with business and operations leadership.
- Maintain urgency around critical program deliverables.
- Communicate program results to senior leadership.
Operational Expertise
The successful candidate will become a subject matter expert in Rush operations and associated tools, with particular attention to safety, quality, productivity and delivery associate experience.
The role requires the ability to investigate complex operational problems and develop solutions that are simple enough to implement effectively. Strong understanding of UTR, OTR and routing technologies will be developed and applied to support operational improvements.
Strategic Communication
Clear written communication is an important component of the position.
The Program Manager will develop 6-pagers and narratives that explain problems, supporting evidence, proposed solutions and program direction. Communication must be effective across audiences ranging from technical and financial teams to operations leaders and senior leadership.
Basic Qualifications
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy and end-to-end delivery.
- Experience communicating program results to senior leadership.
- Bachelor\'s degree.
Preferred Qualifications
- 2+ years of experience driving process improvements.
- Master\'s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field.
Key Capabilities
- Program and project management.
- Last mile operations.
- Cost optimization.
- Productivity improvement.
- Time and motion studies.
- Process improvement.
- Routing efficiency.
- Labor planning.
- Demand shaping.
- Data and metrics analysis.
- Pilot evaluation.
- Operational dashboards.
- Weekly Business Reviews.
- Financial planning support.
- Cross-functional stakeholder management.
- UTR and OTR operational processes.
- Routing technologies.
- Senior leadership communication.
- 6-pager and narrative development.
- Strategic and operational problem solving.
Candidate Profile
This role is suited to someone comfortable working directly within operations as well as managing strategic programs. The successful candidate should be willing to spend time on the delivery station floor studying processes, while also being capable of analyzing complex data and leading discussions with senior, technical, financial and operational stakeholders.
The position requires comfort with ambiguity and the ability to design and define programs when limited information is initially available. Strong judgement, effective decision-making and clear written and verbal communication are important for turning complex operational challenges into practical solutions.
Workplace Inclusion
Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.
About the Company
This Amazon vacancy is associated with Q-Express Documents Transport - G25. The ACES Program Manager III will support Amazon Customer Excellence Systems initiatives for MEATR operations, with particular responsibility for Rush last mile operations, UAE cost optimization, network speed and delivery experience improvements.
