Program Manager III - ACES Rush Operations
Posted date [2026-10-04]
(ID: 52947)
 |
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Job Description and Requirements
Program Manager III - ACES Rush OperationsJob Snapshot
Role: ACES Program Manager III
Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: Program Management
Experience: 5+ years of program or project management experience
Job Type: Full Time
Position Overview
Amazon is hiring an ACES Program Manager III in Dubai, UAE to support Amazon Customer Excellence Systems initiatives across MEATR operations, with a focus on quality and delivery experience within the Rush last mile network. The role combines hands-on operational analysis, program ownership and cross-functional leadership to improve safety, quality, network speed and delivery associate experience.
As a subject matter expert for Rush operations, the Program Manager will work directly with delivery station processes, conduct time and motion studies, analyze operational performance and develop practical solutions to complex problems. The position requires deep engagement with Amazon\'s UTR, OTR and routing
technologies while coordinating initiatives across DEX, Finance, Technology and Operations teams.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Role Purpose
The ACES Program Manager III will own initiatives designed to strengthen quality and delivery experience across Amazon Rush operations.
This is both an operational and strategic position. The Program Manager will spend time understanding processes directly on the operational floor while also developing improvement roadmaps, evaluating pilots, building performance mechanisms and communicating recommendations to senior leadership.
Quality and Delivery Experience
Own the quality and delivery experience improvement roadmap for the Rush network.
- Identify opportunities to strengthen delivery quality.
- Analyze operational issues affecting customer and operator experience.
- Monitor relevant performance metrics.
- Determine improvement priorities based on operational evidence.
- Develop initiatives addressing identified performance gaps.
- Support improvements to delivery associate experience.
- Balance customer experience objectives with financial considerations.
- Track progress against established improvement priorities.
Operational Analysis
Develop a detailed understanding of Rush operations through direct observation and data-driven investigation.
- Conduct time and motion studies within last mile delivery stations.
- Analyze operational workflows and performance.
- Identify process inefficiencies and improvement opportunities.
- Investigate complex operational problems.
- Develop practical solutions that can be implemented within operating environments.
- Use data and metrics to determine where improvements are required.
- Evaluate the operational impact of proposed changes.
Rush Operations and Technology
Build subject matter expertise across Rush processes and the technologies supporting last mile execution.
The role requires detailed understanding of Amazon\'s UTR, OTR and routing technologies and how these systems interact with safety, quality, delivery experience and network speed.
This operational and technical knowledge will be used to diagnose issues, evaluate potential solutions and support scalable improvements across the Rush network.
Program Launches
Collaborate with DEX and Speed teams on program launches affecting Rush operations.
- Coordinate requirements across participating teams.
- Support launch planning and execution.
- Evaluate operational readiness.
- Identify potential implementation risks.
- Monitor launch performance.
- Gather insights following implementation.
- Help translate pilot results into decisions regarding broader expansion.
Pilot and Expansion Evaluation
Conduct data-driven analysis to determine the effectiveness and scalability of new initiatives.
- Define relevant measures for pilot evaluation.
- Analyze pilot performance.
- Compare results against expected outcomes.
- Identify operational and financial implications.
- Develop recommendations for expansion decisions.
- Monitor initiatives as they move into broader implementation.
- Use findings to improve future program design.
Scalable Mechanisms and Reporting
Develop mechanisms that provide consistent visibility into operational and program performance.
- Build and maintain Weekly Business Review mechanisms.
- Develop dashboards for key performance indicators.
- Establish repeatable performance review processes.
- Improve visibility into quality and delivery experience trends.
- Create mechanisms that can scale across Rush operations.
- Use reporting to identify emerging performance gaps.
- Maintain focus on measurable program outcomes.
Cross-Functional Leadership
The Program Manager will work across several Amazon organizations and must be able to influence stakeholders without relying solely on direct authority.
- Partner with DEX teams.
- Collaborate with Finance Business Partners.
- Work with Technology teams on relevant solutions.
- Coordinate with Operations leadership.
- Engage business stakeholders on program priorities.
- Lead cross-functional projects.
- Communicate effectively with senior leaders.
- Maintain urgency around critical deliverables.
- Drive alignment where teams have different priorities.
Planning Cycle Support
Work closely with Finance Business Partners on assumptions used during planning cycles.
The role will contribute operational inputs and analysis supporting OP1, QxG and 3YF planning activities. This requires connecting operational performance, program priorities and relevant financial considerations when evaluating future requirements.
Strategic Communication
Prepare structured written materials that communicate complex operational problems and proposed solutions clearly.
The ACES Program Manager III will write 6-pagers and narratives covering program performance, operational challenges, analytical findings and recommended actions. These materials will support communication and decision-making across senior, technical, financial, business and operations stakeholders.
Basic Qualifications
- 5+ years of program or project management experience.
- Experience using data and metrics to identify and drive improvements.
- Experience owning program strategy.
- Experience managing end-to-end program delivery.
- Experience communicating program results to senior leadership.
- Bachelor\'s degree.
Preferred Qualifications
- 2+ years of experience driving process improvements.
- Master\'s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field.
Key Skills
- Program and project management.
- Last mile operations.
- Quality improvement.
- Delivery experience optimization.
- Time and motion studies.
- Process improvement.
- Operational data analysis.
- Pilot evaluation.
- Network speed initiatives.
- UTR and OTR operations.
- Routing technologies.
- Weekly Business Reviews.
- Dashboard development.
- Performance metrics.
- Cross-functional stakeholder management.
- Financial planning collaboration.
- Senior leadership communication.
- 6-pager and narrative development.
- Complex problem solving.
Candidate Profile
The position requires someone comfortable operating between the delivery station floor and strategic program discussions. The successful candidate should be able to investigate operational processes in detail, work through ambiguous problems and convert findings into straightforward, practical solutions.
Strong judgement, clear written and verbal communication and the ability to lead cross-functional initiatives are important. The role also requires the ability to define programs when information is limited and maintain momentum across technical, financial, business and operational teams.
Workplace Inclusion
Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.
About the Company
This Amazon vacancy is associated with Q-Express Documents Transport. The ACES Program Manager III will support Amazon Customer Excellence Systems initiatives across MEATR operations, focusing on quality, delivery experience, network speed and scalable improvements within the Rush last mile network.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Role Purpose
The ACES Program Manager III will own initiatives designed to strengthen quality and delivery experience across Amazon Rush operations.
This is both an operational and strategic position. The Program Manager will spend time understanding processes directly on the operational floor while also developing improvement roadmaps, evaluating pilots, building performance mechanisms and communicating recommendations to senior leadership.
Quality and Delivery Experience
Own the quality and delivery experience improvement roadmap for the Rush network.
- Identify opportunities to strengthen delivery quality.
- Analyze operational issues affecting customer and operator experience.
- Monitor relevant performance metrics.
- Determine improvement priorities based on operational evidence.
- Develop initiatives addressing identified performance gaps.
- Support improvements to delivery associate experience.
- Balance customer experience objectives with financial considerations.
- Track progress against established improvement priorities.
Operational Analysis
Develop a detailed understanding of Rush operations through direct observation and data-driven investigation.
- Conduct time and motion studies within last mile delivery stations.
- Analyze operational workflows and performance.
- Identify process inefficiencies and improvement opportunities.
- Investigate complex operational problems.
- Develop practical solutions that can be implemented within operating environments.
- Use data and metrics to determine where improvements are required.
- Evaluate the operational impact of proposed changes.
Rush Operations and Technology
Build subject matter expertise across Rush processes and the technologies supporting last mile execution.
The role requires detailed understanding of Amazon\'s UTR, OTR and routing technologies and how these systems interact with safety, quality, delivery experience and network speed.
This operational and technical knowledge will be used to diagnose issues, evaluate potential solutions and support scalable improvements across the Rush network.
Program Launches
Collaborate with DEX and Speed teams on program launches affecting Rush operations.
- Coordinate requirements across participating teams.
- Support launch planning and execution.
- Evaluate operational readiness.
- Identify potential implementation risks.
- Monitor launch performance.
- Gather insights following implementation.
- Help translate pilot results into decisions regarding broader expansion.
Pilot and Expansion Evaluation
Conduct data-driven analysis to determine the effectiveness and scalability of new initiatives.
- Define relevant measures for pilot evaluation.
- Analyze pilot performance.
- Compare results against expected outcomes.
- Identify operational and financial implications.
- Develop recommendations for expansion decisions.
- Monitor initiatives as they move into broader implementation.
- Use findings to improve future program design.
Scalable Mechanisms and Reporting
Develop mechanisms that provide consistent visibility into operational and program performance.
- Build and maintain Weekly Business Review mechanisms.
- Develop dashboards for key performance indicators.
- Establish repeatable performance review processes.
- Improve visibility into quality and delivery experience trends.
- Create mechanisms that can scale across Rush operations.
- Use reporting to identify emerging performance gaps.
- Maintain focus on measurable program outcomes.
Cross-Functional Leadership
The Program Manager will work across several Amazon organizations and must be able to influence stakeholders without relying solely on direct authority.
- Partner with DEX teams.
- Collaborate with Finance Business Partners.
- Work with Technology teams on relevant solutions.
- Coordinate with Operations leadership.
- Engage business stakeholders on program priorities.
- Lead cross-functional projects.
- Communicate effectively with senior leaders.
- Maintain urgency around critical deliverables.
- Drive alignment where teams have different priorities.
Planning Cycle Support
Work closely with Finance Business Partners on assumptions used during planning cycles.
The role will contribute operational inputs and analysis supporting OP1, QxG and 3YF planning activities. This requires connecting operational performance, program priorities and relevant financial considerations when evaluating future requirements.
Strategic Communication
Prepare structured written materials that communicate complex operational problems and proposed solutions clearly.
The ACES Program Manager III will write 6-pagers and narratives covering program performance, operational challenges, analytical findings and recommended actions. These materials will support communication and decision-making across senior, technical, financial, business and operations stakeholders.
Basic Qualifications
- 5+ years of program or project management experience.
- Experience using data and metrics to identify and drive improvements.
- Experience owning program strategy.
- Experience managing end-to-end program delivery.
- Experience communicating program results to senior leadership.
- Bachelor\'s degree.
Preferred Qualifications
- 2+ years of experience driving process improvements.
- Master\'s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field.
Key Skills
- Program and project management.
- Last mile operations.
- Quality improvement.
- Delivery experience optimization.
- Time and motion studies.
- Process improvement.
- Operational data analysis.
- Pilot evaluation.
- Network speed initiatives.
- UTR and OTR operations.
- Routing technologies.
- Weekly Business Reviews.
- Dashboard development.
- Performance metrics.
- Cross-functional stakeholder management.
- Financial planning collaboration.
- Senior leadership communication.
- 6-pager and narrative development.
- Complex problem solving.
Candidate Profile
The position requires someone comfortable operating between the delivery station floor and strategic program discussions. The successful candidate should be able to investigate operational processes in detail, work through ambiguous problems and convert findings into straightforward, practical solutions.
Strong judgement, clear written and verbal communication and the ability to lead cross-functional initiatives are important. The role also requires the ability to define programs when information is limited and maintain momentum across technical, financial, business and operational teams.
Workplace Inclusion
Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.
About the Company
This Amazon vacancy is associated with Q-Express Documents Transport. The ACES Program Manager III will support Amazon Customer Excellence Systems initiatives across MEATR operations, focusing on quality, delivery experience, network speed and scalable improvements within the Rush last mile network.
