Senior Manager – Enterprise CRM Systems - Digital Transformation and Customer Experience
Posted date [2025-07-07]
(ID: 35999)
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About the Company DP World is a global leader in smart logistics and trade solutions, enabling seamless and sustainable supply chain operations across the world. Headquartered in Dubai, the company operates in over 80 countries with more than 560 business units and a diverse workforce of 119,000 professionals representing 164 nationalities. With integrated operations across ports and terminals, marine services, logistics, and supply chain technology, DP World delivers end-to-end solutions that connect global trade flows more efficiently. Their mission is to drive economic growth by accelerating the movement of goods and transforming supply chain ecosystems to meet the demands of modern commerce. By investing in advanced technologies—from automated warehouses to intelligent delivery platforms—DP World is pioneering a new era of trade that minimizes disruption and maximizes efficiency from origin to destination.... |
Senior Manager – Enterprise CRM Systems - Digital Transformation and Customer Experience
Position Overview
DP World is seeking a strategic and visionary Senior Manager – Enterprise CRM Systems to lead the transformation of its global CRM platform into a centralized customer engagement engine. Based in Dubai, this leadership role is pivotal in aligning enterprise CRM strategy with business goals, overseeing implementation, and integrating CRM with sales, service, marketing, and loyalty programs. The successful candidate will drive innovation, enhance customer lifecycle engagement, and ensure scalable, data-driven solutions that support DP World’s digital transformation across global operations.
Employment Overview
Job Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: IT Project Management
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Key Responsibilities
* Lead the development and execution of the CRM strategy roadmap, aligning with enterprise customer engagement goals
* Manage the transition of CRM systems from transactional tools to customer intelligence platforms across sales, service, and marketing functions
* Oversee implementation of enterprise CRM platforms such as Salesforce, Microsoft Dynamics, or Oracle, ensuring seamless user adoption
* Collaborate with cross-functional teams including commercial, digital, and marketing to define CRM requirements and optimize business alignment
* Ensure full integration with customer journey mapping, loyalty systems, and personalization engines
* Drive CRM vendor selection, implementation planning, solution design, and quality assurance
* Monitor and optimize system performance, data governance, and compliance across business units and regions
* Leverage AI, data analytics, and automation tools to unlock customer insights and enhance lifecycle engagement
* Build and lead a high-performing CRM team, promoting a culture of ownership, collaboration, and innovation
* Establish CRM KPIs and dashboards to measure adoption, satisfaction, and ROI
* Maintain alignment with enterprise architecture, security, and data privacy standards
Candidate Requirements
* Bachelor’s degree in Computer Science, Engineering, or Business (Master’s preferred)
* 12+ years of experience in enterprise CRM systems, including at least 6 years in leadership roles
* Strong track record of implementing CRM platforms across global functions such as sales, service, marketing, and loyalty
* Proficiency in stakeholder engagement, change management, and Agile or DevOps methodologies
* Experience with customer journey orchestration, AI-powered CRM tools, and data integration platforms
* Strong vendor and budget management capabilities
* Skilled in translating complex business requirements into scalable CRM solutions
* Excellent leadership, communication, and cross-functional collaboration skills
* Experience in logistics, shipping, or global trade sectors is advantageous
Why Join DP World
At DP World, you’ll lead enterprise CRM transformation that enhances global customer engagement and drives operational excellence. You will have the opportunity to shape digital customer experience strategy for one of the world’s most influential trade and logistics networks.
About the Company
DP World is a global smart trade enabler operating in over 78 countries with 115,000+ professionals. Through our integrated business lines in ports, marine, logistics, and technology, we deliver innovative supply chain solutions and drive digitization across international commerce. Our mission is to transform global trade through smarter connections and future-ready platforms.
Elevate your CRM career by driving digital transformation that connects economies and customers worldwide.
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Position Overview
DP World is seeking a strategic and visionary Senior Manager – Enterprise CRM Systems to lead the transformation of its global CRM platform into a centralized customer engagement engine. Based in Dubai, this leadership role is pivotal in aligning enterprise CRM strategy with business goals, overseeing implementation, and integrating CRM with sales, service, marketing, and loyalty programs. The successful candidate will drive innovation, enhance customer lifecycle engagement, and ensure scalable, data-driven solutions that support DP World’s digital transformation across global operations.
Employment Overview
Job Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: IT Project Management
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Key Responsibilities
* Lead the development and execution of the CRM strategy roadmap, aligning with enterprise customer engagement goals
* Manage the transition of CRM systems from transactional tools to customer intelligence platforms across sales, service, and marketing functions
* Oversee implementation of enterprise CRM platforms such as Salesforce, Microsoft Dynamics, or Oracle, ensuring seamless user adoption
* Collaborate with cross-functional teams including commercial, digital, and marketing to define CRM requirements and optimize business alignment
* Ensure full integration with customer journey mapping, loyalty systems, and personalization engines
* Drive CRM vendor selection, implementation planning, solution design, and quality assurance
* Monitor and optimize system performance, data governance, and compliance across business units and regions
* Leverage AI, data analytics, and automation tools to unlock customer insights and enhance lifecycle engagement
* Build and lead a high-performing CRM team, promoting a culture of ownership, collaboration, and innovation
* Establish CRM KPIs and dashboards to measure adoption, satisfaction, and ROI
* Maintain alignment with enterprise architecture, security, and data privacy standards
Candidate Requirements
* Bachelor’s degree in Computer Science, Engineering, or Business (Master’s preferred)
* 12+ years of experience in enterprise CRM systems, including at least 6 years in leadership roles
* Strong track record of implementing CRM platforms across global functions such as sales, service, marketing, and loyalty
* Proficiency in stakeholder engagement, change management, and Agile or DevOps methodologies
* Experience with customer journey orchestration, AI-powered CRM tools, and data integration platforms
* Strong vendor and budget management capabilities
* Skilled in translating complex business requirements into scalable CRM solutions
* Excellent leadership, communication, and cross-functional collaboration skills
* Experience in logistics, shipping, or global trade sectors is advantageous
Why Join DP World
At DP World, you’ll lead enterprise CRM transformation that enhances global customer engagement and drives operational excellence. You will have the opportunity to shape digital customer experience strategy for one of the world’s most influential trade and logistics networks.
About the Company
DP World is a global smart trade enabler operating in over 78 countries with 115,000+ professionals. Through our integrated business lines in ports, marine, logistics, and technology, we deliver innovative supply chain solutions and drive digitization across international commerce. Our mission is to transform global trade through smarter connections and future-ready platforms.
Elevate your CRM career by driving digital transformation that connects economies and customers worldwide.
best gulf free job site for employers
