Senior Manager - Enterprise CRM Systems Dubai, UAE
Posted date [2025-07-31]
(ID: 36546)
 |
About the Company DP World is a global leader in smart logistics and trade solutions, enabling seamless and sustainable supply chain operations across the world. Headquartered in Dubai, the company operates in over 80 countries with more than 560 business units and a diverse workforce of 119,000 professionals representing 164 nationalities. With integrated operations across ports and terminals, marine services, logistics, and supply chain technology, DP World delivers end-to-end solutions that connect global trade flows more efficiently. Their mission is to drive economic growth by accelerating the movement of goods and transforming supply chain ecosystems to meet the demands of modern commerce. By investing in advanced technologies—from automated warehouses to intelligent delivery platforms—DP World is pioneering a new era of trade that minimizes disruption and maximizes efficiency from origin to destination.... |
Senior Manager - Enterprise CRM Systems Dubai, UAE
Position Overview
DP World is hiring a Senior Manager for Enterprise CRM Systems in Dubai to lead the transformation of its CRM platform into a customer-centric, data-driven engine supporting sales, service, marketing, and loyalty across the group. This strategic role will shape the CRM roadmap, lead system implementations, and manage cross-functional adoption and optimization efforts to enhance customer experience and business agility.
Job Details
Job Location: Dubai, UAE
Industry: Transportation and Logistics
Function: Program / Project Management
Salary: 35000–45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Key Responsibilities
* Define and execute the strategic CRM roadmap across DP World’s business units
* Lead CRM platform evolution from operational to customer lifecycle management
* Oversee cross-functional collaboration with commercial, digital, and service teams
* Manage system implementations, vendor relationships, and solution delivery timelines
* Champion data governance, 360 customer views, and integration with enterprise systems
* Provide operational oversight of CRM support and ensure platform scalability
* Lead a team of CRM analysts, product owners, and technical staff
* Foster innovation by collaborating with AI, analytics, and marketing teams to enable personalization and loyalty
* Monitor KPIs and ensure continuous improvement in CRM usage and ROI
* Manage budgets, resource allocation, and compliance with data privacy and enterprise standards
Ideal Profile
* Bachelor’s degree in Computer Science, Business, or Engineering; Master’s degree preferred
* 12+ years of experience with enterprise CRM platforms (e.g., Microsoft Dynamics, Salesforce)
* Track record in CRM strategy, implementation, and user adoption in large organizations
* Deep knowledge of sales, marketing, and service CRM functions
* Experience with APIs, middleware, and integrated customer data platforms
* Strong background in Agile and DevOps methodologies
* Proven leadership and cross-functional team management
* Excellent stakeholder communication and project delivery capabilities
* Familiarity with AI-driven CRM, personalization tools, and customer journey mapping
* Budget management and vendor negotiation experience
Why Join Us
Be part of a high-impact digital transformation at a global trade leader. DP World offers opportunities to lead next-generation CRM development and shape customer experiences across a global network. You’ll work in an innovation-driven culture, using cutting-edge technologies to drive loyalty, intelligence, and growth across the value chain.
About the Company
DP World is a global leader in smart logistics and trade solutions, operating across 78 terminals in 50+ countries. Headquartered in Dubai, our 115,000+ employees drive transformation across ports, marine logistics, inland transport, and supply chain technology. We are committed to digital innovation, sustainability, and creating seamless global trade through future-ready infrastructure.
Position Overview
DP World is hiring a Senior Manager for Enterprise CRM Systems in Dubai to lead the transformation of its CRM platform into a customer-centric, data-driven engine supporting sales, service, marketing, and loyalty across the group. This strategic role will shape the CRM roadmap, lead system implementations, and manage cross-functional adoption and optimization efforts to enhance customer experience and business agility.
Job Details
Job Location: Dubai, UAE
Industry: Transportation and Logistics
Function: Program / Project Management
Salary: 35000–45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Key Responsibilities
* Define and execute the strategic CRM roadmap across DP World’s business units
* Lead CRM platform evolution from operational to customer lifecycle management
* Oversee cross-functional collaboration with commercial, digital, and service teams
* Manage system implementations, vendor relationships, and solution delivery timelines
* Champion data governance, 360 customer views, and integration with enterprise systems
* Provide operational oversight of CRM support and ensure platform scalability
* Lead a team of CRM analysts, product owners, and technical staff
* Foster innovation by collaborating with AI, analytics, and marketing teams to enable personalization and loyalty
* Monitor KPIs and ensure continuous improvement in CRM usage and ROI
* Manage budgets, resource allocation, and compliance with data privacy and enterprise standards
Ideal Profile
* Bachelor’s degree in Computer Science, Business, or Engineering; Master’s degree preferred
* 12+ years of experience with enterprise CRM platforms (e.g., Microsoft Dynamics, Salesforce)
* Track record in CRM strategy, implementation, and user adoption in large organizations
* Deep knowledge of sales, marketing, and service CRM functions
* Experience with APIs, middleware, and integrated customer data platforms
* Strong background in Agile and DevOps methodologies
* Proven leadership and cross-functional team management
* Excellent stakeholder communication and project delivery capabilities
* Familiarity with AI-driven CRM, personalization tools, and customer journey mapping
* Budget management and vendor negotiation experience
Why Join Us
Be part of a high-impact digital transformation at a global trade leader. DP World offers opportunities to lead next-generation CRM development and shape customer experiences across a global network. You’ll work in an innovation-driven culture, using cutting-edge technologies to drive loyalty, intelligence, and growth across the value chain.
About the Company
DP World is a global leader in smart logistics and trade solutions, operating across 78 terminals in 50+ countries. Headquartered in Dubai, our 115,000+ employees drive transformation across ports, marine logistics, inland transport, and supply chain technology. We are committed to digital innovation, sustainability, and creating seamless global trade through future-ready infrastructure.
