Team Lead - Rider Quality
Posted date [2026-07-02]
(ID: 47334)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Team Lead - Rider QualityJob Snapshot
Role: Team Lead - Rider Quality
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Quality Assurance
Experience: Experience in logistics, quality assurance, rider operations, or field operations
Job Type: Full-time
Position Overview
Team Lead - Rider Quality in Dubai, United Arab Emirates is a Logistics and Supply Chain hiring opportunity for a field-focused quality professional who can raise rider standards across safety, hygiene, appearance, compliance, customer experience, and operational performance for Talabat. This role combines rider audits, KPI analysis, team leadership, coaching coordination, quality investigations, and AI-enabled reporting to improve rider reliability and service consistency across the UAE.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Quality Assurance
Salary: 12000-19000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate
Nationality: Any
Job Type: Full-time
Role Context
The Team Lead - Rider Quality will help protect Talabat’s delivery standards by monitoring how riders perform in the field and translating quality observations into practical corrective actions. The position supports safer delivery behavior, stronger compliance, cleaner audit trails, better coaching plans, and improved customer experience. Working with Rider Quality Support staff, Operations, Training, Engagement, and reporting teams, the role ensures rider quality issues are identified early, investigated properly, and improved through structured follow-up.
Key Responsibilities
* Lead Rider Quality Support staff and guide daily activities related to rider audits, compliance checks, quality cases, and field observations.
* Conduct field audits to assess rider appearance, behavior, safety practices, hygiene standards, equipment condition, and brand compliance.
* Monitor rider quality across the UAE and ensure standards are applied consistently across different zones, locations, and operational teams.
* Investigate rider quality concerns, identify root causes, review supporting evidence, and recommend corrective actions.
* Partner with Operations teams to resolve recurring quality issues and improve rider behavior, compliance, and delivery standards.
* Track rider quality KPIs, audit outcomes, defect trends, SLA performance, and recurring issues through structured reports.
* Maintain accurate audit records, evidence logs, case notes, follow-up actions, and closure updates.
* Ensure quality cases are resolved within agreed timelines and escalated when delays or repeated failures occur.
* Work with Training and Engagement teams to design targeted coaching actions that address rider performance gaps.
* Support quality improvement initiatives that improve rider experience, customer satisfaction, safety behavior, and operational consistency.
* Oversee Rider Quality Support staff assets, including uniforms, rider gear, equipment checks, and bike compliance standards.
* Build dashboards, reports, and performance summaries that help leaders understand rider quality risks and improvement areas.
* Use Looker, Google Sheets, Excel, reporting tools, AI-powered productivity platforms, and automation workflows to improve monitoring and communication.
* Share clear insights with internal stakeholders so data can be converted into practical field actions.
* Identify process gaps in audits, communication, reporting, documentation, and case management, then suggest improvements.
* Balance field visibility, data accuracy, coaching support, and stakeholder communication in a fast-paced delivery operations environment.
Ideal Profile
* Experience in logistics, quality assurance, rider operations, field operations, delivery operations, or similar operational environments.
* Practical background in audits, investigations, quality monitoring, compliance checks, or performance improvement work.
* Strong analytical skills with the ability to interpret KPI trends, quality reports, audit findings, and operational data.
* Able to translate rider quality data into clear action plans, coaching needs, and process improvements.
* Good people leadership skills with the ability to guide Rider Quality Support staff and coordinate field activities.
* Strong communication and coaching ability for working with riders, support staff, operations teams, and internal stakeholders.
* Comfortable managing multiple priorities, field requirements, quality cases, dashboards, and follow-up actions at the same time.
* Proficiency in Looker, Google Sheets, Excel, dashboards, and reporting tools.
* Familiarity with AI-powered productivity tools, automation platforms, or digital reporting workflows is highly desirable.
* Good problem-solving skills with the confidence to investigate issues, challenge recurring defects, and propose practical solutions.
* Able to work in a fast-moving delivery environment where rider supply, customer expectations, and operational needs change quickly.
* English language skills are required; Arabic, Urdu, or Hindi language ability is an advantage.
Skills Set
* Rider quality management
* Quality assurance
* Field audits
* Rider compliance
* Safety checks
* Hygiene standards
* Equipment compliance
* Bike compliance
* Rider appearance audits
* Rider behavior monitoring
* Quality investigations
* Root cause analysis
* Corrective action planning
* KPI tracking
* SLA monitoring
* Audit documentation
* Evidence logging
* Quality reporting
* Looker
* Google Sheets
* Microsoft Excel
* Dashboard development
* AI productivity tools
* Automation tools
* Performance improvement
* Coaching coordination
* Stakeholder management
* Rider operations
* Delivery operations
* Customer experience improvement
* English communication
* Arabic language advantage
* Urdu language advantage
* Hindi language advantage
Why Join Us
This role offers a strong opportunity to influence rider quality and delivery reliability within Dubai’s growing Logistics and Supply Chain and online delivery market. Talabat gives the Team Lead - Rider Quality exposure to field operations, quality systems, rider performance improvement, technology-enabled reporting, and cross-functional delivery execution. The position is ideal for someone who wants to combine people leadership, data insight, operational quality, and continuous improvement while supporting safer, more professional, and more reliable rider operations across the UAE.
About the Company
Talabat is a leading regional technology and delivery platform connecting customers with restaurants, groceries, and everyday services. As part of Delivery Hero Group, Talabat combines local delivery expertise, logistics capability, data-driven operations, and digital commerce innovation to serve customers across the MENA region. In Dubai, Talabat continues to strengthen food delivery, grocery delivery, q-commerce, rider operations, and customer-focused service quality through reliable teams and modern delivery technology.
Job Type: Full-time
Role Context
The Team Lead - Rider Quality will help protect Talabat’s delivery standards by monitoring how riders perform in the field and translating quality observations into practical corrective actions. The position supports safer delivery behavior, stronger compliance, cleaner audit trails, better coaching plans, and improved customer experience. Working with Rider Quality Support staff, Operations, Training, Engagement, and reporting teams, the role ensures rider quality issues are identified early, investigated properly, and improved through structured follow-up.
Key Responsibilities
* Lead Rider Quality Support staff and guide daily activities related to rider audits, compliance checks, quality cases, and field observations.
* Conduct field audits to assess rider appearance, behavior, safety practices, hygiene standards, equipment condition, and brand compliance.
* Monitor rider quality across the UAE and ensure standards are applied consistently across different zones, locations, and operational teams.
* Investigate rider quality concerns, identify root causes, review supporting evidence, and recommend corrective actions.
* Partner with Operations teams to resolve recurring quality issues and improve rider behavior, compliance, and delivery standards.
* Track rider quality KPIs, audit outcomes, defect trends, SLA performance, and recurring issues through structured reports.
* Maintain accurate audit records, evidence logs, case notes, follow-up actions, and closure updates.
* Ensure quality cases are resolved within agreed timelines and escalated when delays or repeated failures occur.
* Work with Training and Engagement teams to design targeted coaching actions that address rider performance gaps.
* Support quality improvement initiatives that improve rider experience, customer satisfaction, safety behavior, and operational consistency.
* Oversee Rider Quality Support staff assets, including uniforms, rider gear, equipment checks, and bike compliance standards.
* Build dashboards, reports, and performance summaries that help leaders understand rider quality risks and improvement areas.
* Use Looker, Google Sheets, Excel, reporting tools, AI-powered productivity platforms, and automation workflows to improve monitoring and communication.
* Share clear insights with internal stakeholders so data can be converted into practical field actions.
* Identify process gaps in audits, communication, reporting, documentation, and case management, then suggest improvements.
* Balance field visibility, data accuracy, coaching support, and stakeholder communication in a fast-paced delivery operations environment.
Ideal Profile
* Experience in logistics, quality assurance, rider operations, field operations, delivery operations, or similar operational environments.
* Practical background in audits, investigations, quality monitoring, compliance checks, or performance improvement work.
* Strong analytical skills with the ability to interpret KPI trends, quality reports, audit findings, and operational data.
* Able to translate rider quality data into clear action plans, coaching needs, and process improvements.
* Good people leadership skills with the ability to guide Rider Quality Support staff and coordinate field activities.
* Strong communication and coaching ability for working with riders, support staff, operations teams, and internal stakeholders.
* Comfortable managing multiple priorities, field requirements, quality cases, dashboards, and follow-up actions at the same time.
* Proficiency in Looker, Google Sheets, Excel, dashboards, and reporting tools.
* Familiarity with AI-powered productivity tools, automation platforms, or digital reporting workflows is highly desirable.
* Good problem-solving skills with the confidence to investigate issues, challenge recurring defects, and propose practical solutions.
* Able to work in a fast-moving delivery environment where rider supply, customer expectations, and operational needs change quickly.
* English language skills are required; Arabic, Urdu, or Hindi language ability is an advantage.
Skills Set
* Rider quality management
* Quality assurance
* Field audits
* Rider compliance
* Safety checks
* Hygiene standards
* Equipment compliance
* Bike compliance
* Rider appearance audits
* Rider behavior monitoring
* Quality investigations
* Root cause analysis
* Corrective action planning
* KPI tracking
* SLA monitoring
* Audit documentation
* Evidence logging
* Quality reporting
* Looker
* Google Sheets
* Microsoft Excel
* Dashboard development
* AI productivity tools
* Automation tools
* Performance improvement
* Coaching coordination
* Stakeholder management
* Rider operations
* Delivery operations
* Customer experience improvement
* English communication
* Arabic language advantage
* Urdu language advantage
* Hindi language advantage
Why Join Us
This role offers a strong opportunity to influence rider quality and delivery reliability within Dubai’s growing Logistics and Supply Chain and online delivery market. Talabat gives the Team Lead - Rider Quality exposure to field operations, quality systems, rider performance improvement, technology-enabled reporting, and cross-functional delivery execution. The position is ideal for someone who wants to combine people leadership, data insight, operational quality, and continuous improvement while supporting safer, more professional, and more reliable rider operations across the UAE.
About the Company
Talabat is a leading regional technology and delivery platform connecting customers with restaurants, groceries, and everyday services. As part of Delivery Hero Group, Talabat combines local delivery expertise, logistics capability, data-driven operations, and digital commerce innovation to serve customers across the MENA region. In Dubai, Talabat continues to strengthen food delivery, grocery delivery, q-commerce, rider operations, and customer-focused service quality through reliable teams and modern delivery technology.
