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The Client Program Manager role is global or regional with focus on operational strategy, performance management, optimization, supply chain visibility and value creation across products. We work closely with the sales organization, as an account leadership team for specific customers to build joint plans and grow the customers' partnership. Service executions are handled by the capable hands of our CX and delivery organizations, with whom the CPMs are in close collaboration to ensure the service commitments are delivered across the globe in a consistent manner. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.
Act as customer advocate as trusted partner within the Maersk organization
In this role the program manager is bridging the gap between technical supply chain visibility requirements of the customer and Maersk organization.
Ensuring accurate data flow and integration between systems
Must be able to speak consultatively with all members of the client and internal team(s), including client services, project management, IT, financial, product team members and senior management when necessary
Provide program management from medium to large, complex, cross-functional projects and programs
Leads complex cross-functional projects and programs end-to-end using a formal process
Identify and hold operational leadership accountable to the client's program deliverables
Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
Ensure performance KPIs are aligned with customer expectations and maintained in one data setglobally that reflects the customer performance
Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
Facilitates meetings to review performance, strategy, projects, and future growth alignment
Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
Manages internal and external relationships in support of program(s)
Requirements:
Bachelor Science degree preferably in Business/Supply Chain,
3+ years relevant experience with a proven track record in operational management in Supply Chain Management
Strong excel skills and data analysis capability
Understanding and passion for driving Operational Excellence and Value Creation in the business
Excellent ability to build relationship with customer and internal stakeholder
Excellent communication and influence skills
Ability to build strong effective networks
Experience running multiple projects in parallel.
EDI knowledge, nice to have expertise in 214, 315, 990, 204 messages and API testing exposure
Ability to work in a matrix organization and drive outcomes with influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools Ability to interface with regional and globally management teams Being a team member supporting the global/regional/country teams proactively
Knowledge of risk management with the ability to identify activities
Understanding of software development life cycle (SDLC) preferred
Basic understanding of various message types (XML, CSV, JSON) Exposure to TMS (SAP TMS, Blue Yonder TMS, Oracle TMS, etc.) and SAP (ECC and/or SAP S/4) is preferred
Act as customer advocate as trusted partner within the Maersk organization
In this role the program manager is bridging the gap between technical supply chain visibility requirements of the customer and Maersk organization.
Ensuring accurate data flow and integration between systems
Must be able to speak consultatively with all members of the client and internal team(s), including client services, project management, IT, financial, product team members and senior management when necessary
Provide program management from medium to large, complex, cross-functional projects and programs
Leads complex cross-functional projects and programs end-to-end using a formal process
Identify and hold operational leadership accountable to the client's program deliverables
Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
Ensure performance KPIs are aligned with customer expectations and maintained in one data setglobally that reflects the customer performance
Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
Facilitates meetings to review performance, strategy, projects, and future growth alignment
Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
Manages internal and external relationships in support of program(s)
Requirements:
Bachelor Science degree preferably in Business/Supply Chain,
3+ years relevant experience with a proven track record in operational management in Supply Chain Management
Strong excel skills and data analysis capability
Understanding and passion for driving Operational Excellence and Value Creation in the business
Excellent ability to build relationship with customer and internal stakeholder
Excellent communication and influence skills
Ability to build strong effective networks
Experience running multiple projects in parallel.
EDI knowledge, nice to have expertise in 214, 315, 990, 204 messages and API testing exposure
Ability to work in a matrix organization and drive outcomes with influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools Ability to interface with regional and globally management teams Being a team member supporting the global/regional/country teams proactively
Knowledge of risk management with the ability to identify activities
Understanding of software development life cycle (SDLC) preferred
Basic understanding of various message types (XML, CSV, JSON) Exposure to TMS (SAP TMS, Blue Yonder TMS, Oracle TMS, etc.) and SAP (ECC and/or SAP S/4) is preferred
