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There’s a reason we strive to go all the way, every day, to deliver a more connected, agile and sustainable future for global logistics. It is our purpose. See why it gets us up in the morning. |
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The opportunity:
We are seeking a highly skilled and experienced Customer Success Partner to join our team! As a key point of contact for our customers, you will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels, while also driving business growth and revenue.
Key Responsibilities:
Nurturing customer relationships to achieve high satisfaction and retention levels
Managing required space allocations while ensuring compliance with process
Supporting tender negotiations by handling tasks such as submitting credit requests, customer BAF requests, NAP management, and coordinating with the TCM team on opportunity updates in SFDC *
Assisting with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams
Leading contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate filing, and obtaining customer signatures for FMC filing
Overseeing Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed
Managing all waiver requests within the GAM process
Tracking customer performance with proactive follow-up on forecasts
Facilitating customer escalations and managing internal resolutions
Ensuring invoice quality and vendor performance
Handling all customer lift reporting requirements
We are looking for:
Relevant bachelor's degree (highly preferred)
Experience in customer-facing roles, preferably in sales logistics services (must)
Strong analytical, problem-solving, and communication skills
Proficiency in CRM software and other relevant tools
Ability to work independently and as part of a team
Strong organizational and time management skills
Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued)
Inside sales contract management experience (desirable)
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The opportunity:
We are seeking a highly skilled and experienced Customer Success Partner to join our team! As a key point of contact for our customers, you will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels, while also driving business growth and revenue.
Key Responsibilities:
Nurturing customer relationships to achieve high satisfaction and retention levels
Managing required space allocations while ensuring compliance with process
Supporting tender negotiations by handling tasks such as submitting credit requests, customer BAF requests, NAP management, and coordinating with the TCM team on opportunity updates in SFDC *
Assisting with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams
Leading contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate filing, and obtaining customer signatures for FMC filing
Overseeing Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed
Managing all waiver requests within the GAM process
Tracking customer performance with proactive follow-up on forecasts
Facilitating customer escalations and managing internal resolutions
Ensuring invoice quality and vendor performance
Handling all customer lift reporting requirements
We are looking for:
Relevant bachelor's degree (highly preferred)
Experience in customer-facing roles, preferably in sales logistics services (must)
Strong analytical, problem-solving, and communication skills
Proficiency in CRM software and other relevant tools
Ability to work independently and as part of a team
Strong organizational and time management skills
Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued)
Inside sales contract management experience (desirable)
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
