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Database Product Support Manager High Availability Job Vacancy in USA

Posted date [2024-10-22]   (ID: 32308)
Gulf and UAE company jobs
Groundbreaking, AI-centric GenDev infrastructure, based on Oracle Database 23ai technologies, helps developers rapidly build sophisticated applications at scale.

As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals.

Responsibilities
You will be required to facilitate expediting resolutions to customer issues, and manage escalations by effectively communicating & reporting using internal tools with customers and internal stakeholders on escalations.
You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in the development of effective management skills.
You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.
Your team is likely to be comprised primarily of technical professionals.
Frequent (Weekly) interaction with immediate manager discussing Organization KPI Scorecard and goals, including steps taken to meet organization objectives.
Weekly interface calls between Support & Development teams discussing critical/aging issues. Interface between customer and Oracle Engineering (Development) teams for customer escalations.
Be able to collaboratively work in a team environment and lead teams where multiple players contribute to problem resolution.
Provide technical direction to team members to resolve technical issues.
Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction.
Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in users manuals.
Continually improve all aspects of the professional development of the team, both from technical and service delivery
Job Title Database Product Support Manager High Availability
Job Description As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals.

Responsibilities
You will be required to facilitate expediting resolutions to customer issues, and manage escalations by effectively communicating & reporting using internal tools with customers and internal stakeholders on escalations.
You will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in the development of effective management skills.
You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.
Your team is likely to be comprised primarily of technical professionals.
Frequent (Weekly) interaction with immediate manager discussing Organization KPI Scorecard and goals, including steps taken to meet organization objectives.
Weekly interface calls between Support & Development teams discussing critical/aging issues. Interface between customer and Oracle Engineering (Development) teams for customer escalations.
Be able to collaboratively work in a team environment and lead teams where multiple players contribute to problem resolution.
Provide technical direction to team members to resolve technical issues.
Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction.
Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in users manuals.
Continually improve all aspects of the professional development of the team, both from technical and service delivery
Post Details
Job Start Date 1970-01-01
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> USA
Location City USA
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Management Consulting
Job Function Job Functions -> Management
Employers Details
Company Oracle
Contact Person
Designation
Telephone +6565012200
Email salesinquiry_pk(at)oracle.com




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