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When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you.
To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch.... |
Basic Function:
Responsible for the overall management of the Reservations Department and Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.
Role and Responsibilities:
Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.
Operate and manage a Property Management System and monitor Delphi Marketing Management System.
Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.
Produce and publish a monthly analysis/report summarizing the month end reservations activity.
Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.
Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)
Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)
Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.
Respond according to the crisis management plan to any resort emergency or safety situation. (1%)
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Assist with the development of all direct sales presentation material for both travel industry and group sales.
Assist in the creation of the annual Marketing Plan and Annual Budget
Coordinate Worldwide Reservation Office visits and special activities.
Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.
Perform added tasks or projects as assigned by the Director of Marketing.
Education: College education required
Experience: One to Three years’ experience in a Reservations Manager capacity with Four Seasons or another related organization
Skills and Abilities: Comprehensive computer and analytical skills
Superior guest service and salesmanship skills
Revenue/Yield Management skills and experience
Responsible for the overall management of the Reservations Department and Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.
Role and Responsibilities:
Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.
Operate and manage a Property Management System and monitor Delphi Marketing Management System.
Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.
Produce and publish a monthly analysis/report summarizing the month end reservations activity.
Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.
Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)
Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)
Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.
Respond according to the crisis management plan to any resort emergency or safety situation. (1%)
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Assist with the development of all direct sales presentation material for both travel industry and group sales.
Assist in the creation of the annual Marketing Plan and Annual Budget
Coordinate Worldwide Reservation Office visits and special activities.
Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.
Perform added tasks or projects as assigned by the Director of Marketing.
Education: College education required
Experience: One to Three years’ experience in a Reservations Manager capacity with Four Seasons or another related organization
Skills and Abilities: Comprehensive computer and analytical skills
Superior guest service and salesmanship skills
Revenue/Yield Management skills and experience
