Duty Manager Retail Electronics Store Job Vacancy in UAE Dubai
Posted date [2024-11-03]
(ID: 32429)
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Job Summary & Purpose:
To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Lead, inspire and motivate store teams to achieve top line target and front end margins
2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3 Checking the display and merchandising of stock (e.g. correctness of price ticket)
4 Ensure that the prices changes are updated and reflected correctly on the merchandise
5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6 Ensure that the stocks/merchandise are received on time at the floor from inventory
7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9 Tracking the conversion rates at the department level/individual level
10 Responsible for handling and resolving escalated customer complaints and queries
11 Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Lead, inspire and motivate store teams to achieve top line target and front end margins
2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3 Checking the display and merchandising of stock (e.g. correctness of price ticket)
4 Ensure that the prices changes are updated and reflected correctly on the merchandise
5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6 Ensure that the stocks/merchandise are received on time at the floor from inventory
7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9 Tracking the conversion rates at the department level/individual level
10 Responsible for handling and resolving escalated customer complaints and queries
11 Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
