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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Restocking Minibars: - Regularly check and refill minibars with beverages, snacks, and other guest items, ensuring that all products are fresh, within their expiration dates, and in good condition.
Inventory Management: - Track and record stock levels, monitor inventory, and report low stock or any items that need replenishment. Ensure accurate inventory control and minimize waste or loss.
Guest Assistance: - Respond to guest requests for minibar items, either by delivering items to their room or providing assistance with minibar selection.
Maintain Cleanliness: - Ensure that minibars are clean and well-organized, including the surrounding area in the room (i.e., shelves, fridge, and drawers).
Billing and Charges: - Monitor items taken from the minibar and ensure proper billing procedures are followed, updating guest accounts as necessary.
Customer Service-Provide excellent customer service by addressing guest needs promptly, offering recommendations, and ensuring guest satisfaction with minibar offerings.
Compliance: - Ensure compliance with health and safety regulations, particularly regarding the handling of food and beverages.
Record Keeping: - Maintain accurate logs of minibar transactions, restocking activities, and guest requests for inventory manage and reporting purposes.
PERSONAL ATTRIBUTES
Reading, writing and oral proficiency in the English language
Must be well presented and professionally groomed at all times
Able to account and handle cash effectively and efficiently
Good communication and customer contact skills; good problem resolution skills
Basic F&B product knowledge
Team player with strong interpersonal skills and attention to detail
Basic knowledge of inventory management
Good physical stamina, as the job may involve lifting and bending to stock minibars
Inventory Management: - Track and record stock levels, monitor inventory, and report low stock or any items that need replenishment. Ensure accurate inventory control and minimize waste or loss.
Guest Assistance: - Respond to guest requests for minibar items, either by delivering items to their room or providing assistance with minibar selection.
Maintain Cleanliness: - Ensure that minibars are clean and well-organized, including the surrounding area in the room (i.e., shelves, fridge, and drawers).
Billing and Charges: - Monitor items taken from the minibar and ensure proper billing procedures are followed, updating guest accounts as necessary.
Customer Service-Provide excellent customer service by addressing guest needs promptly, offering recommendations, and ensuring guest satisfaction with minibar offerings.
Compliance: - Ensure compliance with health and safety regulations, particularly regarding the handling of food and beverages.
Record Keeping: - Maintain accurate logs of minibar transactions, restocking activities, and guest requests for inventory manage and reporting purposes.
PERSONAL ATTRIBUTES
Reading, writing and oral proficiency in the English language
Must be well presented and professionally groomed at all times
Able to account and handle cash effectively and efficiently
Good communication and customer contact skills; good problem resolution skills
Basic F&B product knowledge
Team player with strong interpersonal skills and attention to detail
Basic knowledge of inventory management
Good physical stamina, as the job may involve lifting and bending to stock minibars
