Operations Manager - Service Recovery Job Vacancy in USA
Posted date [2024-09-27]
(ID: 31955)
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Since 1890, all around the globe, we at Allianz have been working hard to secure people’s lives and give our customers courage for what’s ahead. We are a diverse community of experts delivering outstanding insurance and asset management products in more than 70 countries, helping you get ready for the best, by being prepared to avoid the worst but anticipating the best |
At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.
What you do:
Partner with Director/Sr. Director to operationalize strategic goals and lead a team within an assigned department of the Enterprise Operations business unit. Execute important priorities, achieve performance targets, and deliver a superior experience to both policyholders and producers. You will report to the Operations Senior Director.
· Executes department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while implementing controls and managing risks.
· Promotes a customer-centric environment within the team and builds successful customer relationships. Demonstrate responsiveness by gathering input and feedback from customers. Implement continuous process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
· Maintains a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through a deep understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies.
· Coordinates important change programs within assigned department to support the evolving service strategy. Ensure flexibility, change readiness and adaptability of the team to achieve business goals into the future.
· Coaches and develops team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicits employee feedback and builds/executes employee engagement action plans. Leverage workforce planning models to assess staff needs and deliver results.
· Establishes strong and successful working relationship with peers, Operations leaders, important business partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.
What you bring:
· 4-5 years’ experience required: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
· 6-7 years’ experience preferred: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
· Four-year degree required: business or related field
· Advanced degree preferred: business or related field
What we offer:
At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.
56200 | Customer Services & Claims | Management | Allianz US Life | Full-Time | Permanent
Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the con?dence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
What you do:
Partner with Director/Sr. Director to operationalize strategic goals and lead a team within an assigned department of the Enterprise Operations business unit. Execute important priorities, achieve performance targets, and deliver a superior experience to both policyholders and producers. You will report to the Operations Senior Director.
· Executes department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while implementing controls and managing risks.
· Promotes a customer-centric environment within the team and builds successful customer relationships. Demonstrate responsiveness by gathering input and feedback from customers. Implement continuous process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
· Maintains a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through a deep understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies.
· Coordinates important change programs within assigned department to support the evolving service strategy. Ensure flexibility, change readiness and adaptability of the team to achieve business goals into the future.
· Coaches and develops team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicits employee feedback and builds/executes employee engagement action plans. Leverage workforce planning models to assess staff needs and deliver results.
· Establishes strong and successful working relationship with peers, Operations leaders, important business partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.
What you bring:
· 4-5 years’ experience required: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
· 6-7 years’ experience preferred: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
· Four-year degree required: business or related field
· Advanced degree preferred: business or related field
What we offer:
At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.
56200 | Customer Services & Claims | Management | Allianz US Life | Full-Time | Permanent
Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the con?dence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
