 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
Job Description
The Role
Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor & OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
Key Deliverables and Responsibilities
Planning & Organizing:
Review and update Logbook
Check equipment
Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
Oversee the day to day operations
Report regularly on happening to Supervisors / Night Manager (if on shift).
Monitor Employees performance/ Coaching
Fire Procedure
First Aid Procedures
Handle guest complaints and report to manager
Implement and coordinate the Front Office OSM
Perform as per OSM Standards and in line with the Company’s Values and Core Behavior.
Be fully aware of the Talk of the Walk for the day
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
of all Is aware of the daily activities and has product knowledge the hotel facilities
Ensure panic report is printed during the shift at least twice.
Operations:
Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
Register and process check in for all arrivals.
Update and check guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message to guests.
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
To check the paymaster and assist Supervisors to have No paymasters pending.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
File daily reception report and documents systematically.
Print panic report (at least twice a shift).
Attend briefings; take notes and action with appreciated follow up.
Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Perfect grooming all the time.
Drive Upselling.
Carry out any other reasonable task (which may not be stated here) as requested.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel\'s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel\'s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
Job Description
The Role
Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor & OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
Key Deliverables and Responsibilities
Planning & Organizing:
Review and update Logbook
Check equipment
Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
Oversee the day to day operations
Report regularly on happening to Supervisors / Night Manager (if on shift).
Monitor Employees performance/ Coaching
Fire Procedure
First Aid Procedures
Handle guest complaints and report to manager
Implement and coordinate the Front Office OSM
Perform as per OSM Standards and in line with the Company’s Values and Core Behavior.
Be fully aware of the Talk of the Walk for the day
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
of all Is aware of the daily activities and has product knowledge the hotel facilities
Ensure panic report is printed during the shift at least twice.
Operations:
Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
Register and process check in for all arrivals.
Update and check guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message to guests.
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
To check the paymaster and assist Supervisors to have No paymasters pending.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
File daily reception report and documents systematically.
Print panic report (at least twice a shift).
Attend briefings; take notes and action with appreciated follow up.
Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Perfect grooming all the time.
Drive Upselling.
Carry out any other reasonable task (which may not be stated here) as requested.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel\'s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel\'s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
