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Since 1890, all around the globe, we at Allianz have been working hard to secure people’s lives and give our customers courage for what’s ahead. We are a diverse community of experts delivering outstanding insurance and asset management products in more than 70 countries, helping you get ready for the best, by being prepared to avoid the worst but anticipating the best |
The Client Relationship Manager acts as the point of contact between NEXtCARE and its client (SAADA). This role has an overall responsibility to maintain the current business as well as maximizing the business opportunities within existing client
This role has an overall responsibility to provide excellent customer service, meet clients' needs and ensure highest satisfaction levels.
Main tasks:
Establishes regular meeting with the client (SAADA) at least twice per month.
Creates visibility around actions related to all activities related to this account and regular reporting of the same.
Coordinates among various stakeholders within the organization in order to ensure client deliverables.
Establishes list of expected deliverables on Quarterly basis.
Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.
Resolves customer complaints regarding services, in coordination with relevant teams.
Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.
Stays current and knowledgeable on all products, service offerings and trends within the industry.
Works closely and coordinates effectively with solutions and services departments of Company to ensure smooth and quality delivery of products and services on time.
Effectively interacts with other departments including the account management.
Ensures NEXtCARE remains proactive and responsive to prospective clients.
As required recruit, train and supervise staff.
Behavioral Requirements
Possess drive, motivation and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
This role has an overall responsibility to provide excellent customer service, meet clients' needs and ensure highest satisfaction levels.
Main tasks:
Establishes regular meeting with the client (SAADA) at least twice per month.
Creates visibility around actions related to all activities related to this account and regular reporting of the same.
Coordinates among various stakeholders within the organization in order to ensure client deliverables.
Establishes list of expected deliverables on Quarterly basis.
Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.
Resolves customer complaints regarding services, in coordination with relevant teams.
Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.
Stays current and knowledgeable on all products, service offerings and trends within the industry.
Works closely and coordinates effectively with solutions and services departments of Company to ensure smooth and quality delivery of products and services on time.
Effectively interacts with other departments including the account management.
Ensures NEXtCARE remains proactive and responsive to prospective clients.
As required recruit, train and supervise staff.
Behavioral Requirements
Possess drive, motivation and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
