Customer Service Manager Job Vacancy in UAE Dubai
Key Responsibilities:
• Develop, agree, and implement the annual account development plan / JBP for required categories and manage within CP&M and internal purchases.
• To Lead the internal agenda and be the “go to†person for issues and opportunities relating to the customer in the category.
• Sell range of Nestlé products to designated account to meet sales and profit targets and market share objectives within the agreed TTS budget.
• Drive business relationship with account, understand the customers’ business and ensure customer intimacy.
• To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
• Key Relationship within Nestle internally which you would be working with would be Marketing, CCSD, Field Sales, Finance, Supply Chain, Corporate Communication, Legal and corporate affairs.
• Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
• Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
• Business analysis to support Management team.
• Developing and maintaining ways of working for the team including office management
• Continuous analysis of customer satisfaction across all contact channels and deriving recommendations for action for the specialist departments.
• Drives improvement of the customer journey by gathering insights, root cause analysis of dissatisfaction and benchmarking with other industries.
• Collaborate with training teams to develop and implement training programs.
• Implement, optimize and control monitoring/coaching standards.