Customer Relationship Manager Job Vacancy in UAE Abdu Dhabi
Working with us
UNDP believes that an inclusive culture attracts the best talent. Our diverse workforce delivers effectively by tapping into different perspectives, experiences, knowledge and approaches. We are leveraging our workforceâs potential, and achieving greater organizational excellence. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. UNDP Passionate applicants should send their recent CV and cover letter accordingly. All applications will be treated with the strictest confidence.
Role & Responsibilities
CRM Systems and Applications
⢠Understand current CRM practices, identify gaps, recommend CRM system development and ideal state.
⢠Assess various options for customizing and optimizing the systems to meet ambitious business needs/targets.
⢠Assist in creation of long-term strategic goals.
⢠Monitor data quality, data migrations, and support data integration activities for audience engagement and management reporting.
Training and Support
⢠Support and empower different stakeholders by proposing marketing-oriented solutions to their business requests.
⢠Provide relevant training, including documentation, to ensure team proficiency with the systems.
⢠Work closely with various team members to review implementation in order to better bridge the gap between systems, users and engagement opportunities.
Innovation
⢠Keep abreast of CRM system releases, features, processes, best practices and make recommendations accordingly.
⢠Research and propose relevant CRM integrations to streamline business practice.
Team Spiritual Life
⢠Reflect the values of UNDP with staff, beneficiaries, and external contacts.
⢠Work and pray together in our religious faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
⢠Encouraged to join and contribute to UNDP's international network.