Customer Service Representative Job Vacancy in UAE Dubai
Posted date [2024-05-22]
(ID: 30610)
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We are a wholesale contracted general agency dedicated to supporting the sales and service needs of agents who sell benefit products. Whether you're a seasoned professional or new to the field, we have a professional and knowledgeable staff that can assist you with day to day tasks or the complex technical issues surrounding benefit products. GMS is your direct link to the carrier, specializing in group and individual health benefits.... |
We’re seeking a friendly, detail-oriented, and highly organized individual to join our team as a Customer Service Representative. In this role, you’ll provide exceptional customer service, handle inquiries, and efficiently resolve complaints.
Responsibilities:
Promptly respond to customer inquiries via phone, email, and chat.
Provide accurate information about our products and services.
Resolve customer complaints in a timely and professional manner.
Process orders, returns, and exchanges following company policies.
Maintain customer records by updating account information.
Assist customers with troubleshooting and technical support.
Follow up with customers to ensure their issues are resolved.
Collaborate with other departments to enhance customer satisfaction.
Provide feedback on the efficiency of the customer service process.
Stay up-to-date with product knowledge and company policies.
Requirements:
High school diploma or equivalent; college degree preferred.
Previous experience in customer service or a related field is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations and remain calm under pressure.
Proficient in Microsoft Office and customer service software.
Flexibility to work weekends and holidays if needed.
Strong organizational skills and ability to multitask.
Benefits:
Competitive salary.
Paid time off and holidays.
Retirement savings plan.
Opportunities for career advancement.
Positive and supportive work environment.
How to Apply: Interested candidates can submit their resume and a cover letter to hrnoorahmed1
gmail.com or via WhatsApp at +971563621027. Please include “Customer Service Representative Application” in the subject line.
Responsibilities:
Promptly respond to customer inquiries via phone, email, and chat.
Provide accurate information about our products and services.
Resolve customer complaints in a timely and professional manner.
Process orders, returns, and exchanges following company policies.
Maintain customer records by updating account information.
Assist customers with troubleshooting and technical support.
Follow up with customers to ensure their issues are resolved.
Collaborate with other departments to enhance customer satisfaction.
Provide feedback on the efficiency of the customer service process.
Stay up-to-date with product knowledge and company policies.
Requirements:
High school diploma or equivalent; college degree preferred.
Previous experience in customer service or a related field is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations and remain calm under pressure.
Proficient in Microsoft Office and customer service software.
Flexibility to work weekends and holidays if needed.
Strong organizational skills and ability to multitask.
Benefits:
Competitive salary.
Paid time off and holidays.
Retirement savings plan.
Opportunities for career advancement.
Positive and supportive work environment.
How to Apply: Interested candidates can submit their resume and a cover letter to hrnoorahmed1
gmail.com or via WhatsApp at +971563621027. Please include “Customer Service Representative Application” in the subject line.
