Customer Service Representative - Join Our Dynamic Team in Mumbai, India Job Vacancy in Asia
Posted date [2025-01-10]
(ID: 33122)
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Founded in 1971, ADNOC is a leading diversified energy group, wholly owned by the Abu Dhabi Government. Our network of fully integrated businesses operates across the energy value chain, helping us to responsibly meet the demands of an ever-changing energy market.
Already in the top tier of the lowest carbon intensity oil and gas producers in the world, we are taking significant steps to make today’s energy cleaner while investing in the clean energies of tomorrow, strengthening our position as a reliable and responsible global energy provider. We are allocating an initial $23 billion to advance and accelerate lower-carbon solutions, investing in new energies and decarbonization technologies to enable our net zero by 2045 ambition and our commitment to zero methane emissions by 2030. ... |
Customer Service Representative - Join Our Dynamic Team in Mumbai, India
About the Role:
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Representative to be the heartbeat of our organization, connecting with customers and ensuring their needs are met with promptness and accuracy. Reporting to the Customer Service Team Leader, you will play a vital role in maximizing customer satisfaction through efficient order confirmation and fulfillment. Your expertise will contribute to our business strategy and profitability while providing essential support to our sales team.
In this role, you will communicate with various levels of staff, customers, and management across local and global locations. You will be responsible for preparing required documentation and order details, ensuring a seamless customer experience.
Key Responsibilities:
Operations
- Manage and follow up on customer inquiries regarding product information, proforma invoices, sample requests, and product availability.
- Receive and process customer orders, overseeing the entire order-to-cash process.
- Prepare comprehensive shipping documents to ensure timely delivery.
- Serve as the first point of contact for emergency situations or customer complaints.
- Handle corrections related to goods returns and credit/debit note requests.
- Collaborate with business units and work closely with supply chain, finance, and credit teams.
- Foster strong working relationships within Borouge and proactively identify opportunities for process improvements.
Customer Focus
- Identify customer needs and resolve immediate issues, escalating them to higher authorities when necessary.
- Maintain ongoing relationships with key customers to enhance loyalty and satisfaction.
- Coordinate with team members and other departments to ensure smooth information flow and operational efficiency.
Interface Management
- Act as a communication link between customers and various internal departments.
- Report relevant information to your supervisor as requested or based on established schedules.
- Compile necessary data and provide insights as needed to support decision-making.
- Adhere to internal policies and procedures to ensure compliance with risk management and regulatory requirements.
About You:
- A minimum of a Diploma, with a Bachelor\'s Degree preferred.
- Fresh graduates with a degree in Supply Chain or a related field are encouraged to apply.
- At least 3 years of relevant experience in customer service or order fulfillment.
- Excellent spoken and written communication skills in English.
- Experience servicing the Asia Pacific region is a plus.
- Knowledge of transportation modes (air/sea), freight forwarding, export documentation, and government regulations.
- Familiarity with Letters of Credit and execution of documents for banks.
- A solid understanding of manufacturing scheduling and lead times.
- Strong attention to detail and commitment to order quality accuracy.
- Proficiency in SAP and spreadsheet/document software.
- Strong planning, analytical, and interpersonal skills, with a passion for challenges.
- A team player with a customer-oriented mindset.
- Ability to thrive in a multicultural team environment and cultural awareness of the countries served.
Join us in Mumbai and be a part of a team that values your contributions and nurtures your professional growth. Apply now to take the next step in your career!
About the Role:
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Representative to be the heartbeat of our organization, connecting with customers and ensuring their needs are met with promptness and accuracy. Reporting to the Customer Service Team Leader, you will play a vital role in maximizing customer satisfaction through efficient order confirmation and fulfillment. Your expertise will contribute to our business strategy and profitability while providing essential support to our sales team.
In this role, you will communicate with various levels of staff, customers, and management across local and global locations. You will be responsible for preparing required documentation and order details, ensuring a seamless customer experience.
Key Responsibilities:
Operations
- Manage and follow up on customer inquiries regarding product information, proforma invoices, sample requests, and product availability.
- Receive and process customer orders, overseeing the entire order-to-cash process.
- Prepare comprehensive shipping documents to ensure timely delivery.
- Serve as the first point of contact for emergency situations or customer complaints.
- Handle corrections related to goods returns and credit/debit note requests.
- Collaborate with business units and work closely with supply chain, finance, and credit teams.
- Foster strong working relationships within Borouge and proactively identify opportunities for process improvements.
Customer Focus
- Identify customer needs and resolve immediate issues, escalating them to higher authorities when necessary.
- Maintain ongoing relationships with key customers to enhance loyalty and satisfaction.
- Coordinate with team members and other departments to ensure smooth information flow and operational efficiency.
Interface Management
- Act as a communication link between customers and various internal departments.
- Report relevant information to your supervisor as requested or based on established schedules.
- Compile necessary data and provide insights as needed to support decision-making.
- Adhere to internal policies and procedures to ensure compliance with risk management and regulatory requirements.
About You:
- A minimum of a Diploma, with a Bachelor\'s Degree preferred.
- Fresh graduates with a degree in Supply Chain or a related field are encouraged to apply.
- At least 3 years of relevant experience in customer service or order fulfillment.
- Excellent spoken and written communication skills in English.
- Experience servicing the Asia Pacific region is a plus.
- Knowledge of transportation modes (air/sea), freight forwarding, export documentation, and government regulations.
- Familiarity with Letters of Credit and execution of documents for banks.
- A solid understanding of manufacturing scheduling and lead times.
- Strong attention to detail and commitment to order quality accuracy.
- Proficiency in SAP and spreadsheet/document software.
- Strong planning, analytical, and interpersonal skills, with a passion for challenges.
- A team player with a customer-oriented mindset.
- Ability to thrive in a multicultural team environment and cultural awareness of the countries served.
Join us in Mumbai and be a part of a team that values your contributions and nurtures your professional growth. Apply now to take the next step in your career!
