Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Provide operation support for IT applications
Report, respond and resolve issues, customer requests and problems.
Ensuring the integration of all systems components, e.g. procedures, databases, policies, software, and hardware.
Assuring software and systems quality and functionality.
Writing and maintaining documentation.
Monitoring systems resources including performance, capacity, availability, and recoverability.
ensuring systems availability, functionality, integrity, and efficiency.
Maintaining systems configuration.
Diagnosing and resolving problems in response to customer reported incidents whenever possible.
Maintaining problem tracking and resolution databases.
Applying customer support policies, procedures, and standards.
Identify and resolve issues and problems whenever possible.
Carry on all routine tasks that assure proper and healthy applications utilization
Assure users have the right access to the authorized applications/modules in regular basis.
Assure the right versions of modules/reports are used.
Report any miss-using for responsibilities or user access to applications.
Report any manual entries for data have relevant agreed applications/modules.
Perform primarily training to all employees as requested from IT management or user manager/s.
Report any issues in the infrastructure that serves the applications under his supervision.
Report periodic summary data processing for all users, modules, applications.
Help in building robust IT environment
Consulting with customers to identify and specify requirements.
Analysing and refining systems requirements.
Translating systems requirements into applications requirements.
Ensuring the rigorous application of information security/ information assurance policies, principles, and practices to the delivery of application software services.
Implementing security procedures and tools.
Test and debug programs according to detailed requirements.
Participate in new or modified IT Applications projects
Participate in planning of systems implementation
Preparing business cases for the application of IT solutions
Working with customers to test applications
Applying systems administration standard operating procedures
The installation and integration of systems fixes, updates, and enhancements
Meet with customers to collect information about business requirements;
Document customer business rules.
Install, configure, upgrade, and troubleshoot software components.
Participate in Implementing and help in business development
Evaluating new applications software technologies.
Researching, evaluating, and providing feedback on problematic trends and patterns in customer support Requirements
Providing user/customer training
Update manuals, instructions, and operating procedures
Participate in the planning and delivery of a full range of customer support services to the organization