Call Centre Executive Job Vacancy in UAE Dubai
Duserve is a fully owned subsidiary of Dubai Aviation City Corporation (DACC), a decreed corporation of Dubai Government.
Established in 2008, it has grown to become a leading “one-stop-shop†Integrated Facilities Management service provider, catering to needs of customers across the sectors. |
Responsibility:
Always adhering to the call centre procedures and policies for all 800 lines - Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
For professionally handle the customer call as per the company standard.
For transfer of calls to specific departments depending on the client/customer’s requirement.
For appropriate use of the CAFM systems.
To provide personalized customer service to the highest level.
To prepare and circulate aging, monthly & daily reports to the Execution Team.
Prepare various reports on service request, incidents & work orders for the execution team.
Building customer’s interest in the services and products offered by the company.
QUALIFICIATON: Higher School Secondary or Graduate
KNOWLEDGE, SKILL, AND ABILITY: Intermediate Knowledge of MS Office, Email Communication, CAFM systems.
JOB SPECIFIC SKILL IF ANY: Soft Skills Communication, Intermediate Knowledge of Email and Chat Communication.
Please submit your application only if you MEET the requirements. Interested candidates may submit their CV, passport and visa copy citing their notice period and salary expectations to careers
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Location: Dubai, UAE