Contact center agent Dubai Job Vacancy in UAE Dubai
Posted date [2024-07-31]
(ID: 31377)
We deeply believe that people progress in life when they don’t brace themselves for the worst but prepare for the best.
The Allianz Group is one of the leading integrated financial services providers worldwide. Here you can learn more about who we are and what we do. |
. The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. Contact Centre Agent will correspond with Care Centre Management accordingly and comply to provide a customer-oriented service at all times.
KEY RESPONSIBILITIES/ what you do
. Claims Pre-certification and Adjudication with compliance to established Policy Guidelines as well as managing & providing overall guidance about Medical Cases review & authorization over Phone.
. Responding to queries regarding cover, claims, hospitalization, complaints
. Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
. Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
. Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
. Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
KEY REQUIREMENTS/ what you bring
. Medical background is preferred.
. 0 - 3 years of experience.
. Experience in a customer facing role is beneficial.
. Previous experience in Call Centre environment would be beneficial.
. Experience working in pressurized environment with tight deadlines.
. Strong Knowledge of Microsoft Office (Excel, Word)
. High level of fluency in English is a must.
. Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
KEY RESPONSIBILITIES/ what you do
. Claims Pre-certification and Adjudication with compliance to established Policy Guidelines as well as managing & providing overall guidance about Medical Cases review & authorization over Phone.
. Responding to queries regarding cover, claims, hospitalization, complaints
. Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
. Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
. Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
. Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
KEY REQUIREMENTS/ what you bring
. Medical background is preferred.
. 0 - 3 years of experience.
. Experience in a customer facing role is beneficial.
. Previous experience in Call Centre environment would be beneficial.
. Experience working in pressurized environment with tight deadlines.
. Strong Knowledge of Microsoft Office (Excel, Word)
. High level of fluency in English is a must.
. Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
