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Customer Care Executive Job Vacancy in UAE Dubai

Posted date [2024-07-11]   (ID: 31150)
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Gulf and UAE company jobs
ZahrFreighters, a distinguished cargo and logistics company, takes pride in delivering unparalleled services to meet the dynamic demands of global trade. With a foundation built on reliability and innovation, we excel in providing end-to-end solutions for diverse cargo needs.

As a Customer Care Executive, you will coordinate with suppliers, negotiate contracts, ensure timely delivery, and maintain quality standards. You will manage all aspects of the leasing process for shipping containers, including customer relations, contract negotiation, logistics coordination, overseeing container inventory, and supporting the implementation of new leasing software.

Main Tasks and Responsibilities:

Serve as the primary point of contact for customer inquiries, concerns, and requests related to shipping containers.
Receive and process customer orders for shipping containers, ensuring accurate documentation and timely delivery according to customer specifications.
Collaborate with departments such as Equipment/Inventory, Operations, and Finance to achieve company goals and objectives.
Receive and review purchase requisitions/purchase orders and process them accurately and in a timely manner.
Monitor order status and coordinate with suppliers to ensure on-time delivery.
Identify and pursue new leasing opportunities, including both short-term and long-term contracts for clients.
Prepare regular reports on leasing activity, container inventory, and financial performance.
Communicate promptly and professionally via phone, email, and other communication channels.
Address customer complaints, concerns, and issues effectively and in a timely manner. Investigate problems, propose solutions, and follow up to ensure customer satisfaction.
Stay informed about industry developments, regulations, and best practices related to container leasing.
Background and Experience:

2-3 years of experience in a customer-facing role related to container shipping or, preferably, container leasing.
Understanding of contractual terms related to container leasing and purchasing.
Minimum Bachelor’s degree.
Post Details
Job Title Customer Care Executive
Description As a Customer Care Executive, you will coordinate with suppliers, negotiate contracts, ensure timely delivery, and maintain quality standards. You will manage all aspects of the leasing process for shipping containers, including customer relations, contract negotiation, logistics coordination, overseeing container inventory, and supporting the implementation of new leasing software.

Main Tasks and Responsibilities:

Serve as the primary point of contact for customer inquiries, concerns, and requests related to shipping containers.
Receive and process customer orders for shipping containers, ensuring accurate documentation and timely delivery according to customer specifications.
Collaborate with departments such as Equipment/Inventory, Operations, and Finance to achieve company goals and objectives.
Receive and review purchase requisitions/purchase orders and process them accurately and in a timely manner.
Monitor order status and coordinate with suppliers to ensure on-time delivery.
Identify and pursue new leasing opportunities, including both short-term and long-term contracts for clients.
Prepare regular reports on leasing activity, container inventory, and financial performance.
Communicate promptly and professionally via phone, email, and other communication channels.
Address customer complaints, concerns, and issues effectively and in a timely manner. Investigate problems, propose solutions, and follow up to ensure customer satisfaction.
Stay informed about industry developments, regulations, and best practices related to container leasing.
Background and Experience:

2-3 years of experience in a customer-facing role related to container shipping or, preferably, container leasing.
Understanding of contractual terms related to container leasing and purchasing.
Minimum Bachelor’s degree.
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 10
Location Job Location -> UAE Dubai
Location City DUBAI
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Other
Job Function Job Functions -> Other
Employers Details
Company ZAHRA FREIGHTERS
Contact Person
Designation
Telephone +971 4 271 033
Email contact(at)zahrfreighters.com
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