NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world.

Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Responsibilities
Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times

Job Title Customer Care Executive Job Description Greets patients and families to understand the nature of their inquiries. Provides information or refers patients to appropriate contacts within or outside the organization Advocates for patients' rights concerning confidentiality, education, and information Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances ( Communicates daily updates and pertinent information to the Floor Supervisor Ensures smooth patient flow and provides excellent customer service by creating a friendly environment Checks medical insurance coverage for patients and verifies the details before directing them to the doctor Investigates concerns raised by patients/visitors and implements necessary actions Maintains accurate records of all communications with customers Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster Performs additional duties as assigned by higher authorities Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management Follows documented OSH procedures and instructions, adhering to specific responsibilities Is familiar with emergency and evacuation procedures to ensure safety during incidents . Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports Follows waste management procedures to ensure compliance with hospital policies . Attends OSH and infection control training programs, mock drills, and awareness sessions as required Uses appropriate personal protective equipment and safety systems at all times Responsibilities Greets patients and families to understand the nature of their inquiries. Provides information or refers patients to appropriate contacts within or outside the organization Advocates for patients' rights concerning confidentiality, education, and information Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances ( Communicates daily updates and pertinent information to the Floor Supervisor Ensures smooth patient flow and provides excellent customer service by creating a friendly environment Checks medical insurance coverage for patients and verifies the details before directing them to the doctor Investigates concerns raised by patients/visitors and implements necessary actions Maintains accurate records of all communications with customers Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster Performs additional duties as assigned by higher authorities Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management Follows documented OSH procedures and instructions, adhering to specific responsibilities Is familiar with emergency and evacuation procedures to ensure safety during incidents . Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports Follows waste management procedures to ensure compliance with hospital policies . Attends OSH and infection control training programs, mock drills, and awareness sessions as required Uses appropriate personal protective equipment and safety systems at all times Post Details

Job Start Date 1970-01-01 Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Other Job Function Job Functions -> Customer Servic Employers Details Company NMC Contact Person Designation Telephone +971 48019200 Email jebelali.medicalcenternmc.ae