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Groundbreaking, AI-centric GenDev infrastructure, based on Oracle Database 23ai technologies, helps developers rapidly build sophisticated applications at scale. |
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services.
A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC4
Responsibilities
SKILLS & COMPETENCIES:
Minimum technical skills:
In Depth knowledge of Oracle Database administration - 12c, 18c, 19c
Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
Experience of Backup and recovery process using RMAN
Experience of Oracle Data Guard
Experience in Performance Tuning
Experience of Oracle Cloud Infrastructure (OCI)
Experience of Oracle Autonomous Database
Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
Network administration
Understanding of Oracle Grid Control, RAC
Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
Understanding of Oracle Golden Gate
Exposure in Oracle Application Express (APEX)
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services.
A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC4
Responsibilities
SKILLS & COMPETENCIES:
Minimum technical skills:
In Depth knowledge of Oracle Database administration - 12c, 18c, 19c
Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
Experience of Backup and recovery process using RMAN
Experience of Oracle Data Guard
Experience in Performance Tuning
Experience of Oracle Cloud Infrastructure (OCI)
Experience of Oracle Autonomous Database
Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
Network administration
Understanding of Oracle Grid Control, RAC
Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
Understanding of Oracle Golden Gate
Exposure in Oracle Application Express (APEX)
