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No matter your industry, challenge or budget, we have the products to make life safer and easier. Find everything you need to keep people, goods, and information on the move from locks and keys to automatic doors and access control systems. |
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for a Field Systems Technician.
Part of Global Solutions, Traka Americas is the manufacturer of one of the world's first electronic key management systems. We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.
Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.
Your Role in Keeping the Future in Safe Hands
As the Field Systems Technicians for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Professional Services Group, making a genuine, positive impact in the lives of our customers. You will act as the primary point of contact between Traka and the customer to facilitate Traka solution deployments to scope.
Reporting to the Field Systems Supervisor, you will execute planned deployments of Traka Technology solutions including system hardware installation, software installation, configuration, programming and application training to customers and partners. Travel up to 70% with occasional international travel required for global projects or company educational seminars.
What you will do
Install and configure electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required.
Install and configure Microsoft SQL Server to support Traka software application backend databases.
Install and configure Traka software applications - including web (browser) based and desktop applications.
Provide hardware and software application training (basic user through system administrator levels) to end customers, certified partners, and authorized installers.
Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
Ensure that systems are installed, serviced, and tested in accordance with Traka guidelines, requirements and both US and state laws.
Operate to safe working practices and instructions complying with H&S, including both Traka and customer site policies.
Work collaboratively with Project Management communicating effectively, updating assigned tasks, and reporting any issues that occur in the field that could impact the project delivery deadline.
Complete all service forms, reports and documentation and maintain CRM and service systems in accordance with project delivery.
Provide remote technical services to customers utilizing a variety of tools including Microsoft Teams, TeamViewer, and others.
On-site service and maintenance of existing Traka system installations, including emergency break-down repair to US customers.
Ensure all returned or defective parts from the field are processed and documented accordingly in the system.
Provide voice of customer feedback on product improvements and development requests to meet specific customer needs that help drive innovation.
Prepare and present a short feedback from the field presentations at quarterly service group meetings to help drive continuous improvement for our people, plans and processes.
Assist with system installation and configuration at industry trade shows from time to time.
Perform other duties as assigned by the Manager from time to time.
Prepare and present a short feedback from the field presentation at quarterly team meetings to help drive continuous improvement for our people, plans and processes.
What we expect of you
A fanatical passion for customer service and excellence.
Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications.
Curious nature and problem solver adopting a hands on approach.
Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications.
Experience with software application package installation, configuration, and setup.
Basic working knowledge of Ethernet IP networks and communications.
Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity etc.
Comfortable with using tools required in the hardware installation & service process including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating network cables with RJ45 connectors.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for a Field Systems Technician.
Part of Global Solutions, Traka Americas is the manufacturer of one of the world's first electronic key management systems. We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.
Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.
Your Role in Keeping the Future in Safe Hands
As the Field Systems Technicians for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Professional Services Group, making a genuine, positive impact in the lives of our customers. You will act as the primary point of contact between Traka and the customer to facilitate Traka solution deployments to scope.
Reporting to the Field Systems Supervisor, you will execute planned deployments of Traka Technology solutions including system hardware installation, software installation, configuration, programming and application training to customers and partners. Travel up to 70% with occasional international travel required for global projects or company educational seminars.
What you will do
Install and configure electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required.
Install and configure Microsoft SQL Server to support Traka software application backend databases.
Install and configure Traka software applications - including web (browser) based and desktop applications.
Provide hardware and software application training (basic user through system administrator levels) to end customers, certified partners, and authorized installers.
Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
Ensure that systems are installed, serviced, and tested in accordance with Traka guidelines, requirements and both US and state laws.
Operate to safe working practices and instructions complying with H&S, including both Traka and customer site policies.
Work collaboratively with Project Management communicating effectively, updating assigned tasks, and reporting any issues that occur in the field that could impact the project delivery deadline.
Complete all service forms, reports and documentation and maintain CRM and service systems in accordance with project delivery.
Provide remote technical services to customers utilizing a variety of tools including Microsoft Teams, TeamViewer, and others.
On-site service and maintenance of existing Traka system installations, including emergency break-down repair to US customers.
Ensure all returned or defective parts from the field are processed and documented accordingly in the system.
Provide voice of customer feedback on product improvements and development requests to meet specific customer needs that help drive innovation.
Prepare and present a short feedback from the field presentations at quarterly service group meetings to help drive continuous improvement for our people, plans and processes.
Assist with system installation and configuration at industry trade shows from time to time.
Perform other duties as assigned by the Manager from time to time.
Prepare and present a short feedback from the field presentation at quarterly team meetings to help drive continuous improvement for our people, plans and processes.
What we expect of you
A fanatical passion for customer service and excellence.
Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications.
Curious nature and problem solver adopting a hands on approach.
Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications.
Experience with software application package installation, configuration, and setup.
Basic working knowledge of Ethernet IP networks and communications.
Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity etc.
Comfortable with using tools required in the hardware installation & service process including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating network cables with RJ45 connectors.
