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Emirates connects the world to, and through, our global hub in Dubai. We operate modern, efficient and comfortable aircraft, and our culturally diverse workforce delivers award-winning services to our customers across six continents every day. |
To directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.
2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
Ensure all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
Replace Supervisor in his / her absence.
Any additional responsibilities assigned by management from time to time.
Qualifications & Experience
3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications:
Degree or Honours (12+3 or equivalent)
Standard fares and ticketing certificate from IATA or equivalent
Experience:
Minimum of 3 years’ experience in the travel industry
Knowledge/Skills:
· Knowledge of Front Office systems/Airline Reservation systems.
· Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
· Previous experience in designing holiday packages.
· Interpersonal ability, team management, telephone and customer service skills.
· Proficient in MS Office applications i.e., Word, excel & PowerPoint.
· Fluency in both written and spoken English is essential.
2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
Ensure all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
Replace Supervisor in his / her absence.
Any additional responsibilities assigned by management from time to time.
Qualifications & Experience
3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications:
Degree or Honours (12+3 or equivalent)
Standard fares and ticketing certificate from IATA or equivalent
Experience:
Minimum of 3 years’ experience in the travel industry
Knowledge/Skills:
· Knowledge of Front Office systems/Airline Reservation systems.
· Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
· Previous experience in designing holiday packages.
· Interpersonal ability, team management, telephone and customer service skills.
· Proficient in MS Office applications i.e., Word, excel & PowerPoint.
· Fluency in both written and spoken English is essential.
