Front of House Officer – GEMS Education – Dubai, UAE
Posted date [2026-01-24]
(ID: 40852)
 |
Here’s a rewritten and optimized version of the GEMS Education company profile tailored for job seekers, using attractive keywords and SEO-friendly phrasing:
About the company GEMS Education is one of the largest and most respected private K-12 education providers in the world, with deep roots in the UAE since 1959. A trusted name in international education, GEMS operates over 47 schools across the Middle East and North Africa, offering a diverse range of British, American, IB, and Indian curricula to more than 115,000 students. Known for its commitment to academic excellence, innovation in teaching, and world-class learning environments, GEMS Education empowers students from all backgrounds to achieve their full potential. Its inclusive and purpose-driven culture supports passionate educators in delivering impactful, future-focused education. Whether you’re an experienced teacher, school leader, or education professional, GEMS Education offers dynamic career growth, continuous professional development, and the chance to be part of a legacy that’s transforming lives through learning.... |
Front of House Officer – GEMS Education – Dubai, UAE
Position Overview
GEMS Education is seeking a professional and customer-focused Front of House Officer to join its school-based team in Dubai. This role is ideal for an organised individual who enjoys public interaction and plays a key role in delivering a welcoming, efficient, and high-quality customer service experience for parents, visitors, and stakeholders.
Job Details
Country: UAE
City: Dubai
Industry: Primary/Secondary Education
Function: Front Desk-Reception
Salary: 8000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Provide accurate and comprehensive information to parents and visitors regarding school location, curriculum, admissions procedures, and tour bookings
* Respond to telephone calls and enquiries professionally and direct them to the appropriate school personnel
* Welcome visitors courteously and ensure a positive front-of-house experience
* Support the Admissions team by following up enquiries, converting leads to enrolments, and updating records in the CRM system
* Assist with enrolment events and school tours as required
* Maintain clear and open communication with prospective parents, addressing concerns and feedback effectively
* Complete administrative and secretarial tasks to support the wider Front of House team
* Ensure compliance with GEMS policies, procedures, and codes of conduct at all times
* Attend staff meetings and participate in committees or school activities as required
Ideal Profile
* Bachelor’s degree is mandatory
* Excellent English communication skills, both written and verbal, with bilingual ability considered an advantage
* Strong customer service and interpersonal skills
* Ability to multitask and manage peak periods of demand
* High level of organisation and attention to detail
* Confident, professional manner with enjoyment of face-to-face customer interaction
* Team-oriented approach with a positive and service-driven attitude
Why Join Us
* Competitive tax-free salary package
* Professional school-based working environment
* Opportunity to develop experience within a leading global education group
* Supportive team culture focused on service excellence and continuous improvement
About the Company
GEMS Education is one of the world’s largest private education providers, operating a diverse network of schools across multiple curricula and countries. GEMS schools in Dubai are known for their high standards, inclusive communities, and strong focus on parent engagement and service quality. GEMS Education is committed to safeguarding and promoting the welfare of all students and staff, and all appointments are subject to appropriate background and safeguarding checks.
Position Overview
GEMS Education is seeking a professional and customer-focused Front of House Officer to join its school-based team in Dubai. This role is ideal for an organised individual who enjoys public interaction and plays a key role in delivering a welcoming, efficient, and high-quality customer service experience for parents, visitors, and stakeholders.
Job Details
Country: UAE
City: Dubai
Industry: Primary/Secondary Education
Function: Front Desk-Reception
Salary: 8000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Provide accurate and comprehensive information to parents and visitors regarding school location, curriculum, admissions procedures, and tour bookings
* Respond to telephone calls and enquiries professionally and direct them to the appropriate school personnel
* Welcome visitors courteously and ensure a positive front-of-house experience
* Support the Admissions team by following up enquiries, converting leads to enrolments, and updating records in the CRM system
* Assist with enrolment events and school tours as required
* Maintain clear and open communication with prospective parents, addressing concerns and feedback effectively
* Complete administrative and secretarial tasks to support the wider Front of House team
* Ensure compliance with GEMS policies, procedures, and codes of conduct at all times
* Attend staff meetings and participate in committees or school activities as required
Ideal Profile
* Bachelor’s degree is mandatory
* Excellent English communication skills, both written and verbal, with bilingual ability considered an advantage
* Strong customer service and interpersonal skills
* Ability to multitask and manage peak periods of demand
* High level of organisation and attention to detail
* Confident, professional manner with enjoyment of face-to-face customer interaction
* Team-oriented approach with a positive and service-driven attitude
Why Join Us
* Competitive tax-free salary package
* Professional school-based working environment
* Opportunity to develop experience within a leading global education group
* Supportive team culture focused on service excellence and continuous improvement
About the Company
GEMS Education is one of the world’s largest private education providers, operating a diverse network of schools across multiple curricula and countries. GEMS schools in Dubai are known for their high standards, inclusive communities, and strong focus on parent engagement and service quality. GEMS Education is committed to safeguarding and promoting the welfare of all students and staff, and all appointments are subject to appropriate background and safeguarding checks.
