Receptionist - School Front Office

American Academy at one of its busiest communication points, where the quality and accuracy of each interaction directly shapes the experience of families and visitors. The position combines reception duties with admissions assistance, school information services, telephone handling, record updates, and routine administrative work.

A strong understanding of Academy information is important because parents may require guidance on curriculum, educational levels, tuition fees, registration, and admissions procedures. The Receptionist must therefore balance a welcoming manner with accurate communication, organized recordkeeping, confidentiality, and efficient referral of enquiries to the appropriate school teams.

Key Responsibilities

* Welcome parents, students, visitors, and staff in a friendly and professional manner.
* Deliver consistently high standards of front-office customer service while representing Yas American Academy.
* Maintain current knowledge of key Academy information to answer routine enquiries accurately.
* Explain relevant information about the school\'s curriculum, education levels, tuition fees, and general services.
* Guide prospective parents during the initial stages of student registration and admission enquiries.
* Assist the Admissions team with incoming and outgoing telephone calls.
* Record admissions enquiries accurately within the school\'s MIS database.
* Answer, screen, transfer, and forward incoming calls using established telephone etiquette and referral procedures.
* Respond courteously to enquiries received in person, by telephone, or through email.
* Direct specialized questions to the appropriate member of staff or department.
* Keep the reception area organized, professional, and appropriately supplied with forms, stationery, brochures, and other materials.
* Update attendance registers and other routine school records when assigned.
* Prepare class lists, information sheets, data extracts, and administrative records as required.
* Complete word-processing, spreadsheet, database, and internet-based administrative tasks.
* Support filing, photocopying, printing, and preparation of standard forms.
* Process routine correspondence and maintain orderly administrative documentation.
* Sort and distribute incoming mail to the appropriate recipients.
* Arrange visitor transportation when required.
* Participate in relevant meetings and provide administrative assistance arising from agreed actions.
* Maintain accurate information when handling enquiries involving students, parents, or school operations.
* Assist management with administrative and reception assignments according to operational priorities.
* Support a safe, respectful, and welcoming environment for children and families.
* Handle school and personal information with appropriate discretion.
* Perform additional reasonable front-office and clerical duties consistent with the responsibilities of the position.

Ideal Profile

Applicants should hold at least a secondary school certificate and have a minimum of two years of experience in a customer-focused position. Previous experience within a school or wider education environment is preferred, with two years of school-setting exposure particularly relevant to the role.

The position requires suitable English language capability for communicating confidently with a diverse school community. Experience interacting with students or families for whom English is not their first language will be beneficial.

Candidates should be comfortable working with databases, spreadsheets, word-processing applications, email, and routine digital administration. Accuracy is particularly important when recording admissions enquiries, updating school information, or communicating details to parents.

A professional, respectful, and solution-focused approach is expected, together with careful consideration for children\'s well-being. Appointment is subject to satisfactory references and the required police or safeguarding clearance.

Skills Set

* School reception
* Front desk operations
* Visitor management
* Customer service
* Parent communication
* Admissions enquiry handling
* Student registration support
* MIS database
* Data entry
* Attendance registers
* Telephone switchboard
* Call screening and referral
* Telephone etiquette
* Email correspondence
* Microsoft Word
* Microsoft Excel
* Word processing
* Database administration
* Filing and records management
* Class list preparation
* Mail distribution
* Administrative support
* School information services
* Curriculum enquiry support
* Tuition fee enquiries
* Printing and photocopying
* Reception area management
* Safeguarding awareness
* Confidential information handling

Why Join Us

A school reception position offers practical exposure to several important areas of education operations, including admissions, parent services, student administration, communications, and front-office management. At Yas American Academy, the Receptionist will work within a diverse community where efficient administration contributes directly to a positive experience for students and families.

For a UAE National seeking further experience within Abu Dhabi\'s education sector, this temporary assignment provides an opportunity to strengthen school administration and customer service capabilities while gaining familiarity with the operational systems and processes of an established education network.

About the Company

Aldar Education operates a broad network of educational institutions across the United Arab Emirates, including Yas American Academy on Yas Island. The Academy delivers the Massachusetts Common Core Curriculum alongside Arabic, Islamic Studies, and Social Studies, providing students with a supportive learning environment focused on academic development, mutual respect, and achievement.