Top Careers - Jobs Site in Gulf Emirates - Latest Jobs in Dubai UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait & GCC. Free Jobs Posting Site in Dubai & the Middle East Gulf.

jobs in UAE Dubai Abu Dhabi Sharjah Ajman

UAE JOBS

Jobs in Saudi Arabia

Saudi Jobs

jobs in kuwait

Kuwait Jobs

jobs in oman

Oman Jobs

jobs in Qatar

Qatar Jobs

jobs in bahrain

Bahrain Jobs

Dubai Jobs

Abudhabi Jobs

Sharjah Jobs

RAK Jobs

UAQ Jobs

Fujairah Jobs

Riyadh Jobs

Dammam Jobs

Jobs for Indians

Jobs for Pakistanis

Jobs for Philippines

Jobs for other Nationalities

Attention Employers! We are one of the best FREE job posting sites in UAE and GCC emirates. Sign-up and start with 10 Free Job Posting now


Customer Support Executive Job Vacancy in UAE Sharjah

Posted date [2022-05-09]   (ID: 21530)
| Share
This post has expired! You may still apply if you are luckey

Full Job Description
STATUS: FULL TIME JOB

PURPOSE: Entertain customers by providing right information. Resolve customer complaints via phone, email, mail, or social media.

Job Descriptions:

- Attracts potential customers by answering questions.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves Customers problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
- Creates and revises systems and procedures by analysing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Resolves administrative problems by coordinating the preparation of reports, analysing data, and identifying solutions.
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information
and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Review of Sign-in Sheets and reporting missing information, follow up on not paid and ensuring no revenue leakage.

Required Experience, Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organisation, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-tasking

Qualification
Bachelors Degree in any discipline

Experience
Minimum 1 years of customer service and admin (Fresh Can Apply too)

Typing : 35 w.p.m
Knowledge of Microsoft office, word, excel is a must
Ability to Multitask

Language
English is a must

Available to join immediately

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

customer service: 1 year (Preferred)
Post Details
Job Title Customer Support Executive
Description Full Job Description
STATUS: FULL TIME JOB

PURPOSE: Entertain customers by providing right information. Resolve customer complaints via phone, email, mail, or social media.

Job Descriptions:

- Attracts potential customers by answering questions.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves Customers problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
- Creates and revises systems and procedures by analysing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Resolves administrative problems by coordinating the preparation of reports, analysing data, and identifying solutions.
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information
and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Review of Sign-in Sheets and reporting missing information, follow up on not paid and ensuring no revenue leakage.

Required Experience, Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organisation, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-tasking

Qualification
Bachelors Degree in any discipline

Experience
Minimum 1 years of customer service and admin (Fresh Can Apply too)

Typing : 35 w.p.m
Knowledge of Microsoft office, word, excel is a must
Ability to Multitask

Language
English is a must

Available to join immediately

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

customer service: 1 year (Preferred)
Job Start Date 2022-06-01
Salary from 2500.00
Salary to 3500.00
Number of Vacancies 3
Location Job Location -> UAE Sharjah
Location City sharjah
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> India
Candidate Current Location Job Location -> UAE
Work Experience 1-2 Years
Candidate Profile Description Qualification
Bachelors Degree in any discipline

Experience
Minimum 1 years of customer service and admin (Fresh Can Apply too)
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Entry Level
Job Function Job Functions -> Desktop Service and Support
Employers Details
Company Al Alam Al Fidal
Contact Person Leena
Designation HR
Telephone +971 563455140
Email
| Share




Download Careers in Gulf Emirates Android App
careersingulf Android App google play store