Client Engagement Manager – B2C Sales & Relationship Management Job Vacancy in UAE Dubai
Posted date [2025-04-02]
(ID: 34113)
 |
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies. The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment. Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.... |
Client Engagement Manager – B2C Sales & Relationship Management
IFZA Dubai is looking for an experienced Client Engagement Manager to drive license and product sales while nurturing long-term relationships with direct clients. This client-facing role requires a strong background in sales, account management, and customer service, along with the ability to manage complex applications and exceed revenue targets.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Sales & Client Relations – B2C Account Management
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Engagement Manager Do?
As a Client Engagement Manager at IFZA, you will be responsible for converting new leads into successful client engagements, maintaining ongoing communication with customers, and coordinating with internal departments to ensure a seamless client experience. The role involves both strategic sales initiatives and daily client interaction via phone, email, Zoom, and in-person meetings.
What Are the Key Responsibilities?
- Achieve and exceed individual and team sales targets
- Respond to incoming leads and follow up on client payments and application progress
- Build and maintain long-term relationships with direct clients in a B2C environment
- Manage client expectations in case of delays, rejections, or complex cases
- Coordinate with internal departments including operations, sales support, finance, and marketing
- Attend weekly sales meetings and key performance reviews
- Actively engage in CRM activities and ensure all client communications are logged
- Stay up to date with changes in UAE laws and regulations that affect company formation
- Gather and share client feedback with internal teams to improve service delivery
- Generate performance and client engagement reports as needed
- Participate in training and development sessions to enhance product and market knowledge
What Skills Are Needed for a Client Engagement Role in Dubai?
Education and Experience:
- 4 to 10 years of experience in sales and client relationship management
- Proven ability to close deals and meet KPIs in a target-driven environment
Core Skills:
- Excellent communication and interpersonal skills
- Strong sales acumen and confidence handling complex queries
- Proficiency in CRM systems and report generation
- Experience working in multicultural and multilingual client environments
Languages:
- Full English proficiency required
- Additional languages such as Portuguese, French, Spanish, Italian, or German are an advantage
What Benefits Come with This Position?
- 24 annual leave days
- Annual flight ticket to home country
- Life insurance plan
- Comprehensive medical insurance plan (upgrade option available)
- Bonus scheme (where applicable)
- Access to Fazaa discounts across retail, dining, wellness, and entertainment outlets
- Regular staff events, team building activities, and professional growth opportunities
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
IFZA Dubai is looking for an experienced Client Engagement Manager to drive license and product sales while nurturing long-term relationships with direct clients. This client-facing role requires a strong background in sales, account management, and customer service, along with the ability to manage complex applications and exceed revenue targets.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Sales & Client Relations – B2C Account Management
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Engagement Manager Do?
As a Client Engagement Manager at IFZA, you will be responsible for converting new leads into successful client engagements, maintaining ongoing communication with customers, and coordinating with internal departments to ensure a seamless client experience. The role involves both strategic sales initiatives and daily client interaction via phone, email, Zoom, and in-person meetings.
What Are the Key Responsibilities?
- Achieve and exceed individual and team sales targets
- Respond to incoming leads and follow up on client payments and application progress
- Build and maintain long-term relationships with direct clients in a B2C environment
- Manage client expectations in case of delays, rejections, or complex cases
- Coordinate with internal departments including operations, sales support, finance, and marketing
- Attend weekly sales meetings and key performance reviews
- Actively engage in CRM activities and ensure all client communications are logged
- Stay up to date with changes in UAE laws and regulations that affect company formation
- Gather and share client feedback with internal teams to improve service delivery
- Generate performance and client engagement reports as needed
- Participate in training and development sessions to enhance product and market knowledge
What Skills Are Needed for a Client Engagement Role in Dubai?
Education and Experience:
- 4 to 10 years of experience in sales and client relationship management
- Proven ability to close deals and meet KPIs in a target-driven environment
Core Skills:
- Excellent communication and interpersonal skills
- Strong sales acumen and confidence handling complex queries
- Proficiency in CRM systems and report generation
- Experience working in multicultural and multilingual client environments
Languages:
- Full English proficiency required
- Additional languages such as Portuguese, French, Spanish, Italian, or German are an advantage
What Benefits Come with This Position?
- 24 annual leave days
- Annual flight ticket to home country
- Life insurance plan
- Comprehensive medical insurance plan (upgrade option available)
- Bonus scheme (where applicable)
- Access to Fazaa discounts across retail, dining, wellness, and entertainment outlets
- Regular staff events, team building activities, and professional growth opportunities
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
