Client Experience Agent – Call Center & Frontline Support Job Vacancy in UAE Dubai
Posted date [2025-04-02]
(ID: 34119)
 |
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies. The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment. Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.... |
Client Experience Agent – Call Center & Frontline Support
IFZA Dubai is looking for a motivated and professional Client Experience Agent to join its dynamic call center team. As the first point of contact for clients and professional partners, you will play a vital role in shaping the initial impression of IFZA, delivering exceptional customer service, and ensuring all inquiries are handled with efficiency and professionalism.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Customer Support – Call Center & Client Experience
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Experience Agent Do?
As a Client Experience Agent at IFZA, you will be responsible for managing inbound calls, providing accurate information about services, and ensuring a seamless client experience. Your role is to deliver timely responses, maintain call records, and assist in meeting service standards that reflect IFZA’s premium positioning in the UAE’s Free Zone landscape.
What Are the Key Responsibilities?
- Serve as the first point of contact for all client and partner inquiries via phone
- Manage and distribute incoming calls professionally and efficiently
- Respond positively and promptly to customer questions and concerns
- Maintain a strong understanding of IFZA’s services to deliver accurate guidance
- Ensure all client interactions are logged in the CRM system comprehensively
- Protect client confidentiality and adhere to data protection standards
- Meet individual and team service targets for quality and response time
- Foster positive relationships with internal teams and uphold company values
- Support the smooth operation of the call center and assist in special projects when needed
- Perform other job-related duties as assigned by Management
What Skills Are Needed for a Call Center Role in Dubai?
Education and Experience:
- Previous experience in a customer service or call center environment is preferred
- Familiarity with CRM systems is an advantage
Core Competencies:
- Full English proficiency with clear verbal and written communication skills
- Excellent telephone etiquette and interpersonal abilities
- Ability to multitask and remain composed under pressure
- Strong sense of responsibility, time management, and attention to detail
- Creative problem-solving and adaptability in a client-focused role
What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight home
- Life insurance plan
- Comprehensive medical insurance (upgrade available at own cost)
- Bonus scheme (where applicable)
- Access to Fazaa discount program across retail, F&B, wellness, and entertainment outlets
- Participation in staff functions, company events, and team-building activities
- Opportunity to grow and develop within a high-performing multicultural environment
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
IFZA Dubai is looking for a motivated and professional Client Experience Agent to join its dynamic call center team. As the first point of contact for clients and professional partners, you will play a vital role in shaping the initial impression of IFZA, delivering exceptional customer service, and ensuring all inquiries are handled with efficiency and professionalism.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Customer Support – Call Center & Client Experience
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Experience Agent Do?
As a Client Experience Agent at IFZA, you will be responsible for managing inbound calls, providing accurate information about services, and ensuring a seamless client experience. Your role is to deliver timely responses, maintain call records, and assist in meeting service standards that reflect IFZA’s premium positioning in the UAE’s Free Zone landscape.
What Are the Key Responsibilities?
- Serve as the first point of contact for all client and partner inquiries via phone
- Manage and distribute incoming calls professionally and efficiently
- Respond positively and promptly to customer questions and concerns
- Maintain a strong understanding of IFZA’s services to deliver accurate guidance
- Ensure all client interactions are logged in the CRM system comprehensively
- Protect client confidentiality and adhere to data protection standards
- Meet individual and team service targets for quality and response time
- Foster positive relationships with internal teams and uphold company values
- Support the smooth operation of the call center and assist in special projects when needed
- Perform other job-related duties as assigned by Management
What Skills Are Needed for a Call Center Role in Dubai?
Education and Experience:
- Previous experience in a customer service or call center environment is preferred
- Familiarity with CRM systems is an advantage
Core Competencies:
- Full English proficiency with clear verbal and written communication skills
- Excellent telephone etiquette and interpersonal abilities
- Ability to multitask and remain composed under pressure
- Strong sense of responsibility, time management, and attention to detail
- Creative problem-solving and adaptability in a client-focused role
What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight home
- Life insurance plan
- Comprehensive medical insurance (upgrade available at own cost)
- Bonus scheme (where applicable)
- Access to Fazaa discount program across retail, F&B, wellness, and entertainment outlets
- Participation in staff functions, company events, and team-building activities
- Opportunity to grow and develop within a high-performing multicultural environment
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
