Ticket Support Specialist – Zoho CRM Support & Helpdesk Job Vacancy in UAE Dubai
Posted date [2025-04-02]
(ID: 34123)
 |
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies. The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment. Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.... |
Ticket Support Specialist – Zoho CRM Support & Helpdesk
Explore a rewarding career opportunity in Dubai\'s thriving Free Zone sector as IFZA Dubai hires a Ticket Support Specialist to strengthen its internal IT support and CRM operations. Ideal for tech-savvy professionals looking to advance their careers in the Gulf region, this role ensures Zoho CRM systems run smoothly and user issues are resolved quickly and professionally.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: IT Support – CRM and Technical Helpdesk
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Ticket Support Specialist Do?
As a Ticket Support Specialist, you will manage incoming support tickets, resolve technical issues within Zoho CRM, and maintain high-quality service standards. This role involves hands-on troubleshooting, system monitoring, and regular communication with end-users, offering a gateway to a long-term career in Gulf technology support.
What Are the Key Responsibilities?
- Monitor and handle support tickets through Zoho Desk or similar helpdesk platforms
- Troubleshoot Zoho CRM features, integrations, and custom workflows
- Collaborate with IT and software teams for escalated issue resolution
- Provide user support and communicate updates clearly and professionally
- Document issue resolutions and maintain a comprehensive knowledge base
- Create weekly/monthly support performance reports
- Conduct CRM system testing and contribute to user training when needed
What Skills Are Needed for CRM Support Jobs in the Gulf?
- Strong experience with Zoho CRM functionality, workflows, and integrations
- Familiarity with helpdesk platforms such as Zoho Desk or Jira
- Basic Deluge scripting knowledge or CRM automation experience
- Ability to diagnose technical issues and deliver clear solutions
- Excellent communication, multitasking, and analytical skills
- Strong attention to detail and a user-first mindset
What Benefits Come with This Position?
- 24 days of paid annual leave
- Annual flight ticket to home country
- Comprehensive life insurance plan
- Medical insurance with optional upgrades
- Access to Fazaa discounts for retail, food & beverage, fitness, and entertainment
- Invitations to staff functions and team-building events
- Opportunities for career growth and skill development in the Gulf region
- Be part of an international team of over 50 nationalities
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
This job is featured on CareersInGulf.com – one of the region\'s leading platforms for Gulf careers. New employers can sign up now and advertise job openings for free to connect with top talent across the UAE and beyond.
Explore a rewarding career opportunity in Dubai\'s thriving Free Zone sector as IFZA Dubai hires a Ticket Support Specialist to strengthen its internal IT support and CRM operations. Ideal for tech-savvy professionals looking to advance their careers in the Gulf region, this role ensures Zoho CRM systems run smoothly and user issues are resolved quickly and professionally.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: IT Support – CRM and Technical Helpdesk
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Ticket Support Specialist Do?
As a Ticket Support Specialist, you will manage incoming support tickets, resolve technical issues within Zoho CRM, and maintain high-quality service standards. This role involves hands-on troubleshooting, system monitoring, and regular communication with end-users, offering a gateway to a long-term career in Gulf technology support.
What Are the Key Responsibilities?
- Monitor and handle support tickets through Zoho Desk or similar helpdesk platforms
- Troubleshoot Zoho CRM features, integrations, and custom workflows
- Collaborate with IT and software teams for escalated issue resolution
- Provide user support and communicate updates clearly and professionally
- Document issue resolutions and maintain a comprehensive knowledge base
- Create weekly/monthly support performance reports
- Conduct CRM system testing and contribute to user training when needed
What Skills Are Needed for CRM Support Jobs in the Gulf?
- Strong experience with Zoho CRM functionality, workflows, and integrations
- Familiarity with helpdesk platforms such as Zoho Desk or Jira
- Basic Deluge scripting knowledge or CRM automation experience
- Ability to diagnose technical issues and deliver clear solutions
- Excellent communication, multitasking, and analytical skills
- Strong attention to detail and a user-first mindset
What Benefits Come with This Position?
- 24 days of paid annual leave
- Annual flight ticket to home country
- Comprehensive life insurance plan
- Medical insurance with optional upgrades
- Access to Fazaa discounts for retail, food & beverage, fitness, and entertainment
- Invitations to staff functions and team-building events
- Opportunities for career growth and skill development in the Gulf region
- Be part of an international team of over 50 nationalities
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
This job is featured on CareersInGulf.com – one of the region\'s leading platforms for Gulf careers. New employers can sign up now and advertise job openings for free to connect with top talent across the UAE and beyond.
