Vacation Club Sales Executive

preview packages and arrange sales presentations for Marriott vacation club properties. The role contributes directly to tour attendance, sales pipeline development, brand awareness, and guest retention.

Success requires a balanced approach that combines persuasive communication with honest product explanation and high service standards. The executive will verify eligibility requirements, record guest information accurately, issue approved complimentary incentives, and ensure every interaction reflects Marriott\'s hospitality values.

Key Responsibilities

* Contact prospective owners and eligible guests by telephone to introduce vacation club preview opportunities.
* Encourage guests and callers to purchase or schedule preview package sales tours.
* Explain the purpose, requirements, conditions, and expected duration of vacation ownership presentations.
* Confirm that prospective participants meet eligibility requirements before arranging a property tour.
* Use appropriate sales techniques to increase qualified bookings and support revenue objectives.
* Maintain existing guest loyalty by communicating respectfully and avoiding high-pressure sales practices.
* Promote Marriott\'s brand image consistently during internal and external interactions.
* Select and issue authorized complimentary rewards, points, tickets, or other guest incentives.
* Record scheduled tours, customer details, messages, eligibility information, and follow-up actions accurately.
* Answer incoming telephone calls using professional hospitality etiquette.
* Receive and relay messages clearly, completely, and promptly.
* Support Sales and Marketing administration through filing, email correspondence, typing, document preparation, and record management.
* Welcome and acknowledge guests according to established company service standards.
* Anticipate guest needs and respond quickly to questions, concerns, or service requests.
* Assist management with employee training, coaching, counselling, motivation, and performance feedback when requested.
* Act as a positive workplace role model and support fair treatment and open communication procedures.
* Review written documents for accuracy, clarity, and completeness before distribution.
* Build constructive working relationships with colleagues and contribute to shared departmental targets.
* Follow company policies related to confidentiality, guest privacy, workplace safety, quality, and professional conduct.
* Maintain a clean uniform and professional personal appearance during every shift.
* Handle objects weighing up to 10 pounds without assistance when operationally required.
* Complete other reasonable assignments given by supervisors.

Ideal Profile

* High school diploma, G.E.D., or an equivalent secondary education qualification.
* At least 1 year of experience in telesales, hospitality sales, telemarketing, customer service, vacation ownership, or a related position.
* Previous supervisory experience is not required.
* No license or professional certification is required.
* Confident telephone manner with the ability to build rapport quickly.
* Clear understanding of customer qualification, tour scheduling, and sales follow-up processes.
* Ability to explain participation requirements and promotional incentives accurately.
* Strong listening skills and the judgment to respond appropriately to customer questions or objections.
* Detail-oriented approach to contact records, guest information, messages, and scheduled appointments.
* Professional written and spoken communication skills.
* Comfortable using telephone systems, email, office software, and customer records.
* Able to protect confidential guest, employee, and business information.
* Cooperative working style suited to a multicultural hotel and vacation ownership environment.
* Reliable, service-minded, and capable of meeting quality and productivity expectations.
* Willingness to work on-site in Dubai on a full-time schedule.

Skills Set

* Vacation club sales
* Telephone sales
* Telesales
* Tour appointment scheduling
* Guest qualification
* Lead follow-up
* Preview package promotion
* Customer relationship management
* Hospitality sales
* Sales presentation coordination
* Guest loyalty support
* Objection handling
* Incentive administration
* Telephone etiquette
* Message handling
* Email correspondence
* Sales documentation
* Data entry
* Office administration
* Confidential information handling
* Brand standards compliance
* Customer service
* Team coaching support
* Written communication
* Record management

Why Join Us

This position offers practical exposure to vacation ownership sales within Dubai\'s established Hospitality market. It is well suited to candidates who want to strengthen their telephone selling, guest engagement, customer qualification, and appointment-setting capabilities with an internationally recognized employer.

The role also provides experience across both commercial and service functions, creating a useful foundation for future progression into senior sales, customer relationship management, sales coordination, or hospitality leadership positions. Marriott International emphasizes associate learning, workplace inclusion, recognition, and long-term professional development.

About the Company

Marriott International operates a worldwide portfolio of hotel, resort, and luxury hospitality brands, including Marriott Hotels and JW Marriott. The company is known for guest-focused service, internationally recognized brand standards, associate development, and diverse career opportunities.

Through its properties and vacation ownership operations, Marriott International combines hospitality expertise with sales, customer engagement, and memorable travel experiences. Its Dubai teams work within a multicultural environment focused on service quality, professional growth, and strong guest relationships.