In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are.

Concierge, VIP Lounge - Guest Services / Concierge

Job Overview
Majid Al Futtaim Properties is seeking an experienced Concierge for its VIP Lounge within the Asset Management Business Unit in Dubai, UAE. This customer-facing role focuses on delivering world-class guest services to VIP clientele by managing lounge operations, personalizing member experiences, and coordinating high-end concierge services. If you are passionate about luxury hospitality and delivering excellence, this opportunity is ideal.

Job Location: Dubai, UAE
Industry: Real Estate
Function: Guest Services / Concierge
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Concierge in the VIP Lounge, you will oversee daily lounge operations, deliver personalized service to VIP members, and manage everything from F&B support to luxury shopping arrangements and event coordination. Your ability to anticipate guest needs, maintain confidentiality, and coordinate across internal and external teams will ensure a seamless experience that aligns with Majid Al Futtaim’s premium standards.

Key Responsibilities

* Welcome new and returning VIP Lounge members, assist with enrollment, and present available services
* Deliver personalized guest services based on individual preferences and profiles
* Provide concierge support including dining reservations, transport arrangements, event access, and wellness bookings
* Coordinate lounge F&B, cleanliness, ambiance, and service experience
* Support pre-arrival guest planning and execute all special arrangements
* Offer personal shopping services and assist guests with product selection and styling
* Manage lounge bookings, vendor engagements, and in-lounge service providers
* Oversee campaign rollouts within the lounge and ensure SOP compliance
* Stay updated on UAE events, mall promotions, and partner offerings
* Maintain high standards of discretion, professionalism, and confidentiality

Job Requirements

* Bachelor’s degree in Hospitality, Tourism, or a related field
* Minimum 4 years of experience in luxury hospitality, front desk, or concierge services
* Strong interpersonal and communication skills
* Excellent organizational and multi-tasking abilities
* Deep understanding of VIP service standards and guest profiling
* Proficient in hospitality systems and Microsoft Office
* Fluent in English; Arabic and additional languages are an advantage
* Knowledge of UAE’s luxury retail and entertainment scene is a plus

What We Offer

* Competitive salary and benefits package
* Work in a high-end hospitality environment with elite clientele
* Opportunities for career growth within a leading real estate group
* Exposure to premium retail and luxury service trends
* A collaborative and dynamic team culture driven by excellence
* Access to exclusive MAF training and leadership development programs

About the Company
Majid Al Futtaim is a regional leader in lifestyle, real estate, and retail, with a legacy of creating iconic shopping malls and experiences that redefine consumer engagement. The VIP Lounge is an exclusive space designed to deliver exceptional hospitality, reflecting the company’s commitment to creating great moments, every day. Join Majid Al Futtaim and be part of a brand that prioritizes innovation, customer delight, and a luxurious standard of service.

Job Title Concierge, VIP Lounge - Guest Services / Concierge Job Description Concierge, VIP Lounge - Guest Services / Concierge Job Overview Majid Al Futtaim Properties is seeking an experienced Concierge for its VIP Lounge within the Asset Management Business Unit in Dubai, UAE. This customer-facing role focuses on delivering world-class guest services to VIP clientele by managing lounge operations, personalizing member experiences, and coordinating high-end concierge services. If you are passionate about luxury hospitality and delivering excellence, this opportunity is ideal. Job Location: Dubai, UAE Industry: Real Estate Function: Guest Services / Concierge Salary: 10000-14000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Concierge in the VIP Lounge, you will oversee daily lounge operations, deliver personalized service to VIP members, and manage everything from F&B support to luxury shopping arrangements and event coordination. Your ability to anticipate guest needs, maintain confidentiality, and coordinate across internal and external teams will ensure a seamless experience that aligns with Majid Al Futtaim’s premium standards. Key Responsibilities * Welcome new and returning VIP Lounge members, assist with enrollment, and present available services * Deliver personalized guest services based on individual preferences and profiles * Provide concierge support including dining reservations, transport arrangements, event access, and wellness bookings * Coordinate lounge F&B, cleanliness, ambiance, and service experience * Support pre-arrival guest planning and execute all special arrangements * Offer personal shopping services and assist guests with product selection and styling * Manage lounge bookings, vendor engagements, and in-lounge service providers * Oversee campaign rollouts within the lounge and ensure SOP compliance * Stay updated on UAE events, mall promotions, and partner offerings * Maintain high standards of discretion, professionalism, and confidentiality Job Requirements * Bachelor’s degree in Hospitality, Tourism, or a related field * Minimum 4 years of experience in luxury hospitality, front desk, or concierge services * Strong interpersonal and communication skills * Excellent organizational and multi-tasking abilities * Deep understanding of VIP service standards and guest profiling * Proficient in hospitality systems and Microsoft Office * Fluent in English; Arabic and additional languages are an advantage * Knowledge of UAE’s luxury retail and entertainment scene is a plus What We Offer * Competitive salary and benefits package * Work in a high-end hospitality environment with elite clientele * Opportunities for career growth within a leading real estate group * Exposure to premium retail and luxury service trends * A collaborative and dynamic team culture driven by excellence * Access to exclusive MAF training and leadership development programs About the Company Majid Al Futtaim is a regional leader in lifestyle, real estate, and retail, with a legacy of creating iconic shopping malls and experiences that redefine consumer engagement. The VIP Lounge is an exclusive space designed to deliver exceptional hospitality, reflecting the company’s commitment to creating great moments, every day. Join Majid Al Futtaim and be part of a brand that prioritizes innovation, customer delight, and a luxurious standard of service. Post Details

Job Start Date Salary from 10000.00 Salary to 14000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Real Estate Job Function Job Functions -> Guest Services-Concierge Employers Details Company Majid Al Futtaim Contact Person HR Manager Designation HRM Telephone +971 4 294 9999 Email socialmediamaf.ae