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Customer Care Support/ Specialist Job Vacancy in UAE Dubai

Posted date [2024-07-06]   (ID: 31074)
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We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities;

– Respond to customer queries in a timely and accurate way, via phone, email or chat
– Identify customer needs and help customers use specific features
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
– Monitor customer complaints on social media and reach out to provide assistance
– Share feature requests and effective workarounds with team members
– Inform customers about new features and functionalities
– Follow up with customers to ensure their technical issues are resolved
– Gather customer feedback and share with our Product, Sales and Marketing teams
-Assist in training junior Customer Support Representatives
Requirements and skills
– Experience as a Customer Support Specialist or similar CS role
– Familiarity with our industry is a plus
– Experience using help desk software and remote support tools
– Understanding of how CRM systems work
– Excellent communication and problem-solving skills

With the qualified Experience, Drop Your application ( CVS ) via Email at : admin(at)summerbreezevacation.org
Post Details
Job Title Customer Care Support/ Specialist
Description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities;

– Respond to customer queries in a timely and accurate way, via phone, email or chat
– Identify customer needs and help customers use specific features
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
– Monitor customer complaints on social media and reach out to provide assistance
– Share feature requests and effective workarounds with team members
– Inform customers about new features and functionalities
– Follow up with customers to ensure their technical issues are resolved
– Gather customer feedback and share with our Product, Sales and Marketing teams
-Assist in training junior Customer Support Representatives
Requirements and skills
– Experience as a Customer Support Specialist or similar CS role
– Familiarity with our industry is a plus
– Experience using help desk software and remote support tools
– Understanding of how CRM systems work
– Excellent communication and problem-solving skills

With the qualified Experience, Drop Your application ( CVS ) via Email at : admin(at)summerbreezevacation.org
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 10
Location Job Location -> UAE Dubai
Location City dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Real Estate
Job Function Job Functions -> Real Estate Agent-Broker
Employers Details
Company Summer Breeze
Contact Person
Designation
Telephone 0566053205
Email admin(at)summerbreezevacation.org
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