**Customer Relations Executive - Real Estate Leasing - Al-Futtaim Dubai**
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
**Role Summary**
Al-Futtaim Group Real Estate is hiring a Customer Relations Executive to manage property leasing operations and client contract compliance at Dubai Festival City. This role ensures all property documentation follows UAE legal requirements and supports a seamless customer experience through Yardi-based workflows and CRM integration. The ideal candidate will have solid leasing and property documentation experience within the UAE market.
**Employment Overview**
Job Location: Dubai, UAE
Industry: Real Estate
Function: Customer Service
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full-time
**What You’ll Do**
* Oversee contract lifecycle management, including drafting, reviewing, and executing lease agreements and addenda
* Ensure full compliance with UAE leasing laws and internal policies
* Maintain accurate documentation using Yardi CRM and workflow systems
* Provide timely responses to tenant inquiries, complaints, and lease-related issues
* Assist in budgeting, data reporting, and tracking property KPIs
* Support process optimization initiatives within CRM and leasing workflows
* Foster strong relationships with clients, vendors, and internal departments
**Ideal Profile**
* Minimum 4 years of experience in UAE leasing or real estate customer service
* In-depth understanding of UAE real estate leasing regulations and best practices
* Strong contract drafting and administrative skills
* Proficient in Microsoft Office and Yardi property management software
* Excellent communication, organization, and customer interaction skills
* High attention to legal accuracy, confidentiality, and professional standards
**Why Join Us**
* Be part of a dynamic real estate team managing flagship destinations like Dubai Festival City
* Work with a highly structured and compliant property leasing ecosystem
* Contribute to long-term tenant satisfaction and operational efficiency
* Opportunity for growth within one of the region’s most respected business groups
**About the Company**
Al-Futtaim Group Real Estate (AFGRE), the real estate arm of Al-Futtaim, develops and operates landmark destinations across the Middle East and North Africa. From Dubai Festival City to Cairo Festival City, AFGRE masterplans, leases, and manages mixed-use developments that combine residential, retail, business, and hospitality assets. With over 40 years of experience, AFGRE focuses on delivering high-value living and working environments backed by strong governance and long-term investment.
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