Customer Service Advisor - Real Estate Client Support Job Vacancy in UAE Dubai
Posted date [2025-01-29]
(ID: 33297)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Step into the heart of Dubai’s real estate sector as a Customer Service Advisor, where you will be the first point of contact for clients, ensuring seamless communication and exceptional support. This role is perfect for professionals with strong communication skills and a passion for delivering top-tier customer service. If you enjoy problem-solving, assisting clients, and working in a fast-paced environment, this is your opportunity to thrive in a dynamic contact center setting.
Job Location: Dubai, United Arab Emirates
Job Industry: Real Estate and Customer Experience
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries via phone, email, chat, or social media, ensuring timely and professional responses.
- Provide accurate and complete information to customers while maintaining high service quality.
- Identify and maximize selling and cross-selling opportunities where applicable.
- Resolve customer concerns and provide appropriate solutions efficiently.
- Stay updated on real estate trends, property listings, and client services to provide informed assistance.
- Participate in outbound calling campaigns and additional customer service projects as required.
- Process customer transactions with precision and efficiency.
Required Skills and Qualifications:
- Minimum 1 year of experience in a call center or customer service role, preferably in the real estate sector.
- Bilingual fluency in English (B2+ level).
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor\'s degree preferred; relevant experience may be considered in place of formal education.
- Positive attitude with strong problem-solving abilities and attention to detail.
- Professional telephone etiquette with a friendly and customer-focused approach.
- Ability to thrive in a fast-paced, high-volume work environment.
- Flexibility to work in rotational shifts as per department requirements.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Real Estate and Customer Experience
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries via phone, email, chat, or social media, ensuring timely and professional responses.
- Provide accurate and complete information to customers while maintaining high service quality.
- Identify and maximize selling and cross-selling opportunities where applicable.
- Resolve customer concerns and provide appropriate solutions efficiently.
- Stay updated on real estate trends, property listings, and client services to provide informed assistance.
- Participate in outbound calling campaigns and additional customer service projects as required.
- Process customer transactions with precision and efficiency.
Required Skills and Qualifications:
- Minimum 1 year of experience in a call center or customer service role, preferably in the real estate sector.
- Bilingual fluency in English (B2+ level).
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor\'s degree preferred; relevant experience may be considered in place of formal education.
- Positive attitude with strong problem-solving abilities and attention to detail.
- Professional telephone etiquette with a friendly and customer-focused approach.
- Ability to thrive in a fast-paced, high-volume work environment.
- Flexibility to work in rotational shifts as per department requirements.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
