In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are.

Customer Service Officer - Customer Service

Job Overview
Majid Al Futtaim Properties is hiring a Customer Service Officer for its Asset Management Business Unit in Dubai, UAE. This role is pivotal in delivering an exceptional customer experience within one of Majid Al Futtaim’s premium shopping malls by ensuring smooth day-to-day operations at the Customer Service Information Desk.

Job Location: Dubai, UAE
Industry: Real Estate
Function: Customer Service
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Customer Service Officer, you will act as the first point of contact for mall visitors—providing guidance, handling inquiries, and resolving complaints to uphold Majid Al Futtaim’s service excellence standards. Your ability to deliver accurate information and a warm, professional experience is essential to ensuring customer satisfaction and loyalty.

Key Responsibilities

* Operate the mall’s Customer Service Information Desk and assist guests with directions, information, and general inquiries
* Stay updated on mall amenities, store locations, services, and promotional events
* Respond to customer queries by phone and in-person with professionalism and efficiency
* Handle and resolve customer complaints in accordance with service policies and procedures
* Support the execution and management of the mall’s Gift Card program, ensuring accurate transaction processing
* Ensure all customer interactions reflect the highest standard of courtesy and attentiveness
* Coordinate with internal teams to escalate and resolve customer service issues when necessary
* Maintain clear, accurate logs and reports for inquiries, feedback, and daily operations

Job Requirements

* High school diploma or equivalent required
* Minimum 2 years of customer service experience, preferably in shopping malls or luxury hospitality in the GCC
* Strong interpersonal and communication skills
* Professional appearance and customer-focused attitude
* Ability to remain calm and effective under pressure
* Proficient in handling POS systems and basic reporting tools
* Fluent in English; knowledge of Arabic or other languages is a plus
* Flexible to work on weekends, holidays, and shifts as needed

What We Offer

* Competitive monthly salary and benefits
* A dynamic work environment in a premium retail destination
* Career progression opportunities in customer-facing roles
* Inclusive and collaborative team culture
* Extensive training and development programs
* A chance to be part of one of the region’s most iconic real estate groups

About the Company
Majid Al Futtaim is a leading real estate and lifestyle conglomerate based in Dubai, UAE. With a legacy of developing world-class malls and shopping experiences, the company is renowned for excellence in customer service. As part of the Asset Management Business Unit, you will help deliver great moments every day—ensuring visitors leave with lasting impressions of quality, care, and hospitality.

Job Title Customer Service Officer - Customer Service Job Description Customer Service Officer - Customer Service Job Overview Majid Al Futtaim Properties is hiring a Customer Service Officer for its Asset Management Business Unit in Dubai, UAE. This role is pivotal in delivering an exceptional customer experience within one of Majid Al Futtaim’s premium shopping malls by ensuring smooth day-to-day operations at the Customer Service Information Desk. Job Location: Dubai, UAE Industry: Real Estate Function: Customer Service Salary: 8000-10000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Customer Service Officer, you will act as the first point of contact for mall visitors—providing guidance, handling inquiries, and resolving complaints to uphold Majid Al Futtaim’s service excellence standards. Your ability to deliver accurate information and a warm, professional experience is essential to ensuring customer satisfaction and loyalty. Key Responsibilities * Operate the mall’s Customer Service Information Desk and assist guests with directions, information, and general inquiries * Stay updated on mall amenities, store locations, services, and promotional events * Respond to customer queries by phone and in-person with professionalism and efficiency * Handle and resolve customer complaints in accordance with service policies and procedures * Support the execution and management of the mall’s Gift Card program, ensuring accurate transaction processing * Ensure all customer interactions reflect the highest standard of courtesy and attentiveness * Coordinate with internal teams to escalate and resolve customer service issues when necessary * Maintain clear, accurate logs and reports for inquiries, feedback, and daily operations Job Requirements * High school diploma or equivalent required * Minimum 2 years of customer service experience, preferably in shopping malls or luxury hospitality in the GCC * Strong interpersonal and communication skills * Professional appearance and customer-focused attitude * Ability to remain calm and effective under pressure * Proficient in handling POS systems and basic reporting tools * Fluent in English; knowledge of Arabic or other languages is a plus * Flexible to work on weekends, holidays, and shifts as needed What We Offer * Competitive monthly salary and benefits * A dynamic work environment in a premium retail destination * Career progression opportunities in customer-facing roles * Inclusive and collaborative team culture * Extensive training and development programs * A chance to be part of one of the region’s most iconic real estate groups About the Company Majid Al Futtaim is a leading real estate and lifestyle conglomerate based in Dubai, UAE. With a legacy of developing world-class malls and shopping experiences, the company is renowned for excellence in customer service. As part of the Asset Management Business Unit, you will help deliver great moments every day—ensuring visitors leave with lasting impressions of quality, care, and hospitality. Post Details

Job Start Date Salary from 8000.00 Salary to 10000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Real Estate Job Function Job Functions -> Customer Servic Employers Details Company Majid Al Futtaim Contact Person HR Manager Designation HRM Telephone +971 4 294 9999 Email socialmediamaf.ae