In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are.

Customer Service Officer - Customer Service

Job Overview
Majid Al Futtaim Properties is looking for a Customer Service Officer to join its Asset Management Business Unit in Dubai, UAE. This role ensures smooth day-to-day operations of the Customer Service Information Desk at one of MAF’s shopping malls, supporting the delivery of an effortless and memorable guest experience.

Job Location: Dubai, UAE
Industry: Real Estate
Function: Customer Service
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Customer Service Officer, you will be the first point of contact for mall guests, responsible for ensuring prompt and courteous service at all times. Your role includes managing the information desk, addressing customer inquiries and complaints, and supporting promotional initiatives and mall events. This is a guest-facing role ideal for professionals who are passionate about delivering top-tier hospitality and service.

Key Responsibilities

* Operate the customer service desk efficiently, providing directions and information about mall facilities, services, and events
* Maintain updated knowledge of the mall layout, tenant mix, amenities, and promotions
* Handle customer queries and complaints with professionalism and courtesy, following defined service protocols
* Ensure accurate execution of Gift Card and other payment-related programs in line with company policies
* Support internal teams in executing customer experience initiatives and special events
* Maintain clear records of daily desk activity, customer feedback, and operational issues
* Collaborate with team members and supervisors to ensure consistent service delivery
* Contribute to an engaging and welcoming environment that enhances the mall\'s premium image

Job Requirements

* High school diploma or equivalent
* Minimum 2 years of experience in customer service within a reputed shopping centre or luxury hospitality environment, preferably in the GCC
* Strong verbal communication and interpersonal skills
* Customer-centric attitude with a professional demeanor
* Ability to handle pressure, multitask, and maintain a calm, service-oriented approach
* Proficiency in English; knowledge of additional languages is a plus
* Well-groomed appearance and positive personality suited for a front-facing role

What We Offer

* Dynamic work environment within one of the region’s leading retail and real estate developers
* Opportunities for career growth and internal mobility across MAF’s diverse portfolio
* Competitive compensation and benefits package
* Access to leadership-driven development initiatives and learning opportunities
* Be part of a team committed to creating unforgettable guest experiences

About the Company
Majid Al Futtaim Properties – Asset Management Business Unit is the region’s pioneer in destination mall development, known for integrating world-class retail with leisure and entertainment experiences like Ski Dubai, VOX Cinemas, and Magic Planet. The company’s mission is to deliver great moments for everyone, every day by setting new standards in mall management and guest engagement across the Middle East.

Job Title Customer Service Officer - Customer Service Job Description Customer Service Officer - Customer Service Job Overview Majid Al Futtaim Properties is looking for a Customer Service Officer to join its Asset Management Business Unit in Dubai, UAE. This role ensures smooth day-to-day operations of the Customer Service Information Desk at one of MAF’s shopping malls, supporting the delivery of an effortless and memorable guest experience. Job Location: Dubai, UAE Industry: Real Estate Function: Customer Service Salary: 4000-6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Customer Service Officer, you will be the first point of contact for mall guests, responsible for ensuring prompt and courteous service at all times. Your role includes managing the information desk, addressing customer inquiries and complaints, and supporting promotional initiatives and mall events. This is a guest-facing role ideal for professionals who are passionate about delivering top-tier hospitality and service. Key Responsibilities * Operate the customer service desk efficiently, providing directions and information about mall facilities, services, and events * Maintain updated knowledge of the mall layout, tenant mix, amenities, and promotions * Handle customer queries and complaints with professionalism and courtesy, following defined service protocols * Ensure accurate execution of Gift Card and other payment-related programs in line with company policies * Support internal teams in executing customer experience initiatives and special events * Maintain clear records of daily desk activity, customer feedback, and operational issues * Collaborate with team members and supervisors to ensure consistent service delivery * Contribute to an engaging and welcoming environment that enhances the mall\'s premium image Job Requirements * High school diploma or equivalent * Minimum 2 years of experience in customer service within a reputed shopping centre or luxury hospitality environment, preferably in the GCC * Strong verbal communication and interpersonal skills * Customer-centric attitude with a professional demeanor * Ability to handle pressure, multitask, and maintain a calm, service-oriented approach * Proficiency in English; knowledge of additional languages is a plus * Well-groomed appearance and positive personality suited for a front-facing role What We Offer * Dynamic work environment within one of the region’s leading retail and real estate developers * Opportunities for career growth and internal mobility across MAF’s diverse portfolio * Competitive compensation and benefits package * Access to leadership-driven development initiatives and learning opportunities * Be part of a team committed to creating unforgettable guest experiences About the Company Majid Al Futtaim Properties – Asset Management Business Unit is the region’s pioneer in destination mall development, known for integrating world-class retail with leisure and entertainment experiences like Ski Dubai, VOX Cinemas, and Magic Planet. The company’s mission is to deliver great moments for everyone, every day by setting new standards in mall management and guest engagement across the Middle East. Post Details

Job Start Date Salary from 4000.00 Salary to 6000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Real Estate Job Function Job Functions -> Customer Servic Employers Details Company Majid Al Futtaim Contact Person HR Manager Designation HRM Telephone +971 4 294 9999 Email socialmediamaf.ae