General Manager – Retail Property & Shopping Centre Management – Dubai, UAE
Posted date [2025-10-05]
(ID: 38116)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
General Manager – Retail Property & Shopping Centre Management – Dubai, UAE
Position Overview
Al-Futtaim Malls is seeking a highly experienced General Manager to lead operations at Dubai Festival Plaza. This role will oversee the complete management of the shopping center, including financial performance, marketing, operations, tenant relations, and community engagement. The successful candidate will drive profitability, enhance guest experience, and ensure operational excellence while maintaining Al-Futtaim’s high standards of integrity, customer focus, and innovation.
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Property Management
Salary: 60000–80000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Oversee all day-to-day mall operations including facilities, leasing, tenant management, and guest services.
* Prepare and manage operational and capital budgets, ensuring alignment with business targets.
* Monitor P&L statements, operating expenses, and revenue performance, taking corrective action as needed.
* Develop and implement marketing and promotional strategies to increase footfall and tenant sales.
* Build strong relationships with tenants, government agencies, and community stakeholders.
* Lead leasing and asset management functions to maximize occupancy and rental income.
* Ensure compliance with all legal, safety, and operational standards.
* Oversee property maintenance, service charge budgets, and vendor contracts to optimize operational efficiency.
* Mentor and develop department heads and team members to achieve performance excellence.
* Conduct periodic performance reviews, set measurable objectives, and identify training opportunities.
* Compile and present management reports to senior leadership, highlighting performance metrics and improvement plans.
Ideal Profile
* Bachelor’s degree in Business Administration, Real Estate, or Marketing (MBA preferred).
* 10–15 years of experience in retail property or mall management, including 5–7 years in a senior leadership role.
* Proven track record in financial management, leasing, and operations for large-scale shopping centers.
* Strong leadership and stakeholder management skills with the ability to lead cross-functional teams.
* Excellent communication, negotiation, and conflict resolution abilities.
* Deep understanding of retail trends, marketing strategies, and community engagement in the GCC region.
Skills Set
* Mall and property operations management
* Retail leasing and tenant relations
* Budgeting and financial planning
* Marketing and event strategy
* Leadership and organizational development
Why Join Us
* Opportunity to manage a flagship retail property within one of the UAE’s most successful business groups.
* Dynamic, growth-driven work culture with strong emphasis on innovation and customer experience.
* Competitive salary and benefits package.
* Access to professional development and leadership advancement opportunities.
* Be part of a forward-thinking company shaping the future of retail destinations in the MENA region.
About Al-Futtaim Malls
Al-Futtaim Malls, part of the Al-Futtaim Group, specializes in retail-led development and asset management across the MENA region. With over 9 million square feet of managed retail space and decades of experience, the company delivers world-class shopping destinations such as Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, and Doha Festival City in Qatar. Through innovation, expertise, and customer-centric design, Al-Futtaim Malls continues to redefine shopping experiences and deliver long-term value to its tenants and stakeholders.
Position Overview
Al-Futtaim Malls is seeking a highly experienced General Manager to lead operations at Dubai Festival Plaza. This role will oversee the complete management of the shopping center, including financial performance, marketing, operations, tenant relations, and community engagement. The successful candidate will drive profitability, enhance guest experience, and ensure operational excellence while maintaining Al-Futtaim’s high standards of integrity, customer focus, and innovation.
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Property Management
Salary: 60000–80000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Oversee all day-to-day mall operations including facilities, leasing, tenant management, and guest services.
* Prepare and manage operational and capital budgets, ensuring alignment with business targets.
* Monitor P&L statements, operating expenses, and revenue performance, taking corrective action as needed.
* Develop and implement marketing and promotional strategies to increase footfall and tenant sales.
* Build strong relationships with tenants, government agencies, and community stakeholders.
* Lead leasing and asset management functions to maximize occupancy and rental income.
* Ensure compliance with all legal, safety, and operational standards.
* Oversee property maintenance, service charge budgets, and vendor contracts to optimize operational efficiency.
* Mentor and develop department heads and team members to achieve performance excellence.
* Conduct periodic performance reviews, set measurable objectives, and identify training opportunities.
* Compile and present management reports to senior leadership, highlighting performance metrics and improvement plans.
Ideal Profile
* Bachelor’s degree in Business Administration, Real Estate, or Marketing (MBA preferred).
* 10–15 years of experience in retail property or mall management, including 5–7 years in a senior leadership role.
* Proven track record in financial management, leasing, and operations for large-scale shopping centers.
* Strong leadership and stakeholder management skills with the ability to lead cross-functional teams.
* Excellent communication, negotiation, and conflict resolution abilities.
* Deep understanding of retail trends, marketing strategies, and community engagement in the GCC region.
Skills Set
* Mall and property operations management
* Retail leasing and tenant relations
* Budgeting and financial planning
* Marketing and event strategy
* Leadership and organizational development
Why Join Us
* Opportunity to manage a flagship retail property within one of the UAE’s most successful business groups.
* Dynamic, growth-driven work culture with strong emphasis on innovation and customer experience.
* Competitive salary and benefits package.
* Access to professional development and leadership advancement opportunities.
* Be part of a forward-thinking company shaping the future of retail destinations in the MENA region.
About Al-Futtaim Malls
Al-Futtaim Malls, part of the Al-Futtaim Group, specializes in retail-led development and asset management across the MENA region. With over 9 million square feet of managed retail space and decades of experience, the company delivers world-class shopping destinations such as Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, and Doha Festival City in Qatar. Through innovation, expertise, and customer-centric design, Al-Futtaim Malls continues to redefine shopping experiences and deliver long-term value to its tenants and stakeholders.
